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Customer Service Specialist

Location:
Vilnius, Vilnius County, Lithuania
Salary:
1400 EUR net
Posted:
May 14, 2020

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Resume:

Alisa Vartanova

Personal info Date of birth: ****.12.07 (28 y.)

City: Vilnius

Phone: +370********

E-mail: adc72f@r.postjobfree.com

I am 28 years old and in 2013 I graduated from Vilniaus Kolegija/University of Applied Sciences. I am an achievement oriented person and always complete given tasks with responsibility. I am a fast-learner and a true hard-worker. I can freely communicate, read and write in English, Russian and Lithuanian; besides, I can understand German. I feel comfortable both working within a team environment and on individual tasks.

Desired salary: 1400 Eur (net / taxes excluded)

Work experience 2018.05 - Present

Company: Booking.com

Position: Customer Service Partner Specialist

Supporting our partners, providing accurate, valid, and complete information by using the right tools, methods, and processes.

Ensuring a high level of customer service and a positive guest experience 2017.09 - 2018.05

Company: UAB Teleperformance LT

Position: Customer Service Representative (Backup Supervisor) Taking incoming calls from legal entities and individuals; Correct inserting of the information received during the call into the database; Qualified, full translation of the client's speech on different topics; Support for high-standard telephone calls.

2016.04 - 2016.11

Company: MAISTRALI HOTEL APARTMENTS, CYPRUS

Position: Receptionist

-Welcoming guests, checking them in/out

-Answering the phone

-Making reservations

-Helping guests

-Assisting Hotel managers

2015.02 - 2016.04

Company: UAB GELIOS

Position: Administrator - PA

CVbankas.lt - the most visited career website in Lithuania I was working as an administrator and a personal assistant in a beauty salon. 2014.07 - 2014.10

Company: Vital Ocio 7islas

Position: Hotel Entertainer

To organise, run and actively participate in activities for kids and/or adults. To communicate with the guests on daily basis.

2014.01 - 2014.02

Company: bnt Heemann Klauberg Krauklis

Company website: bnt.eu

Position: Administrator/ Receptionist (temporary work) Some of my duties where:

To welcome visitors/guests professionally, determining the nature and purpose of visit;

To direct and escort visitors/guests to appropriate destination or waiting rooms; To register all incoming/ outgoing correspondence; To archive the cases;

To assist with administrative tasks.

2013.11 - 2013.12

Company: bnt Heemann Klauberg Krauklis

Company website: bnt.eu

Position: Administrator

I was replacing an administrator due to her illness. 2013.08 - 2013.11

Company: UAB "inlusion Netforms"

Position: Assistant/ Project manager

Some of my duties where:

To welcome visitors/guests professionally, determining the nature and purpose of visit;

To direct and escort visitors/guests to appropriate destination or waiting rooms; To assist with administrative tasks.

2013.01 - 2013.04

Company: UAB "Vilniaus Narutis"

Position: Trainee

During my internship I had to work in all departments of this 5-star hotel. 2012.04 - 2012.10

Company: TEZ TOUR TURKEY

Position: Representative of Lithuanian "Tez Tour" office in Turkey I was meeting tourists from Lithuania, Russia, Ukraine, Romania (and from other countries) in airport and I was accompanying them to hotels. During the ride I was giving them the most useful and interesting information about Turkey. I was also CVbankas.lt - the most visited career website in Lithuania accompanying tourists during excursions.

Education 2010 - 2013

Educational institution: Vilniaus Kolegija/ University of Applied Sciences Specialty: Tourism and hotel management

Degree: Higher/Bachelor

Languages Language Speaking Understanding Writing

English Perfect Perfect Perfect

Russian Perfect Perfect Perfect

Lithuanian Perfect Perfect Perfect

German Basics Basics Basics

Italian Basics Basics Basics

Computer knowledge Software

PowerPoint: 4 y. and more.

Excel: 4 y. and more.

Word: 4 y. and more.

Courses, seminars 2011.10

Organiser: VĮ Informacinių technologijų institutas Title: ECDL Certificate

I have successfully passed all modules required for the granting of the European Computer Driving Licence.

Have certificate

Other info Driver licence: B

Hobbies: Love to participate as a volunteer in events. I love fashion, but one of my biggest pashions is traveling and getting to meet other countries and cultures. Powered by TCPDF (www.tcpdf.org)

CVbankas.lt - the most visited career website in Lithuania



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