N.Riyaz basha

adc702@r.postjobfree.com

+91-908*******

+91-866*******

Professional Summary

A highly motivated and ambitious individual able to give timely and accurate performance. Having a proven ability to hit targets consistently and improve best practices. Now looking forward to making a significant contribution in a company that offers a genuine opportunity for progression.

Professional Experience

HCL Technologies (October 2018 – April 2020)(1.6 years)

Service Agent– eircom Transition Project (Chat and Back office Support) – Non Voice

Attracts potential customer by answering product and service questions, and suggesting information about other products & services

Opens customer’s account by recording account information. Maintain customer’s records by updating account information

Resolving product or service problems by clarifying customer’s complaints in determiningthe case of the problem and selecting the best solution with an expediting follow up to ensure customer delight

Key Skills & Competencies

Ability to work efficiently under peak pressure

Enthusiastic and able to interact with departments and personnel at all levels

Played a pivotal role in mentoring and training new joiners

Rendered support to the supervisor in internal and external supervisor as well as managed client escalations in the absence of supervisors

Effective verbal and written communication skills

Ability to work with minimum supervision in a busy environment

Ability to deal with people diplomatically with my comprehensive problem solving ability

Academic qualifications

2015 – 2018 Bachelor of computer application from New colleges, Chennai with an aggregate of 61%

2015 Higher Secondary Schooling from Periyar school, chennai with 60%

2013 Secondary Schooling from Everwin Matriculation Hr sec school, chennai with 80.5%

Technical Skills

Microsoft applications (Word, Excel, PowerPoint, Outlook, Access) – Advanced

Java, C, C++, PHP, Python.

Extra Curricular Activities:

Participate in the Ultimate Ideapreneurship competition in HCL Technology

Member of designing committee and organized the designing work in inter college level technical symposium

Recently completed Pythn course in Udhyaretech institute

Completed pre-intermidiate spoken english class in British council

Participated in Blood donation camps

Personal details

Father’s name

:

Nawab basha.M

Date of birth

:

03:08:1997

Sex

:

Male

Nationality

:

Indian

Languages Known

:

English, Tamil, Urdu and telugu

Marital status

:

Single

Permanent Address

:

No : 7/15c nethaji 3rd street villivakkam chennai:49

Declaration

I, Riyaz basha, hereby solely declare that the above-furnished details are correct to the best of my knowledge.

(Riyaz basha.N)

Contact this candidate