Information Technology

Jason Tablang

416-***-**** ************@*****.*** Toronto, ON LinkedIn

“I lead by example”

Summary of Qualifications

● 2 years of experience providing positive guest experience in high-volume customer service and call centre settings.

● Adept at using Customer Information Systems to collect data and generate reports

● Proven capability to thrive in diverse team situations with the ability to contribute expertise and follow leadership qualities at appropriate times

● Demonstrated customer expertise using strong communication skills and establishing ongoing relationships

● Strong writing capabilities, verbal communication skills, teaching and ability to quickly grasp how systems are used in order to provide efficient support

● Team collaborator who is motivated to help drive business through structure and consistency Technical Skills

Operating Systems: Windows, Android, iOS, Mac OS, Linux Applications: ServiceNow, Microsoft Office 365, GanttProject Tools: VMware, G Suite by Google, Packet Tracer

Project Management: Agile, Waterfall, Scrum and Gantt Charts Education & Certifications

CompTIA Security + Expected June 2020

Cisco IT Essentials Certification May 2020

CompTIA A+ April 2020

Junior IT Analyst Program Jan - May 2020

NPower Canada Toronto, Ontario

14-week in-class training with hands-on experience including:

● Assemble computer components based on customer requirements

● Install, configure, and troubleshoot: hardware and software components

● Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems

● Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics

● Mobile device installation/configuration: Laptops, smartphones, tablets

● Basics of virtualization, desktop imaging and deployment

● Network services and Cloud Computing

● Implementing preventive maintenance measures on workstations

● ServiceNow Foundations Training & Customer support Bachelor of Commerce June 2018

York University Toronto, Ontario

Work Experience

Bartender Mar 2019 - Aug 2019

The Broadview Hotel Toronto, Ontario

● Produced a variety of classic cocktails while providing quality guest service in wedding banquets, casual cocktail lounges and fine dining environments for 175 patrons

● Adhered to company policies and standards by demonstrating fine dining etiquette, maintaining cleanliness of the venue, and performing opening and closing procedures

● Maintained a thorough knowledge of seasonal food and beverages, and provided recommendations based on the needs of each guest

● Participated in monthly health and safety meetings to ensure the safety of guests and employees Head Barback Jan 2018– Mar 2019

Walrus Pub & Beer Hall, Lavelle, The Broadview Hotel Toronto, Ontario

● Trained 17 new barbacks on company policies, operations, and day-to-day responsibilities

● Managed a team of 5-10 barbacks with efficiency and accuracy on a daily basis

● Attended a 3 week long training program to learn everything from etiquette, over 30 types of beers, wines, spirits and cocktails, written test and food knowledge

● Implemented various systems to improve the workflow behind the bar Telephone Data Collection Clerk Oct 2016 - Feb 2017 Institute for Social Research Toronto, Ontario

● Independently collected data for the Ontario Ministry of Health related to OHIP

● Cold called through a select list and routinely met the required quota

● Used the information for research purposes towards the betterment of the healthcare system Processing Clerk May 2016 - Aug 2016

ManpowerGroup (CIBC) Toronto, Ontario

● Achieved daily quotas of cash deposits per hour

● Identified counterfeit money with accuracy to prevent fraudulent transactions

● Performed detailed, clerical work to ensure timely processing of client’s cheques and cash Volunteer Experience

Orientation Week Captain Sept 2015 - Sept 2017

York University Toronto, Ontario

● Delivered professionalism and leadership workshops to an average of 17 participants per session

● Managed and trained a team of 13 - 21 people on enhancing their leadership skills

● Accounted for the safety of over 200 students during orientation week Commuter Representative Oct 2014 - Apr 2015

New College Student Council, York University Toronto, Ontario

● Acted as the designated commuter representative for over 2,000 students

● Successfully launched a paintball event for 30 commuting students with a budget of $100

● Participated with a team of 20 students using a government funded levy of over $85,000 to plan social events throughout the year

Contact this candidate