Sales Representative Customer Service

CURRICULUM VITAE

Name: Ismail Bujju

Date of birth: 05/05/1987

Tel: +971*********

Email: ***********@*****.***

Sex: Male

Nationality: Ugandan

Passport no: B1112408

Visa status: Employment visa {Transferable}

PROFILE

Iam a Detail oriented, disciplined and resourceful professional candidate with vast years of working experience in different fields, exceptional skills flexible personality and adaptability to new working environments and new people of various backgrounds and nationalities, Iam self-motivated and conscious of positive results output inn all my efforts with an aim to be beyond expectation as required from time to time with or without pressure.

WORKING EXPERIENCE

(1) SIMBA TELECOM (UGANDA)

SENIOR SALES REPRESENTATIVE FROM JAN/2008 UP DEC/2008

Duties:

•Establish Client Relationships and Resolve Concerns.

•Prepare Schedules and Develop Sales Materials.

•Duties beyond Selling Products.

•Dealing with and resolving customers complaints and concerns.

•Greeting and welcoming all potential and existing customers to the store.

•Providing regular and accurate sales forecast updates to Senior managers.

•Attending sales conferences and industry marketing events.

(2) MTN TELECOMUNICATION COMPANY -UGANDA

CUSTOMER CARE ADVISOR (CALL CENTER) FROM MAY/2009 UP TO APRIL/2012

Duties:

•Dealing with enquiries and answering all incoming calls from new and existing customers.

•Manage large amounts of inbound and outbound calls in a timely manner.

•Handle customer queries and escalate issues to ensure customers concerns are addressed promptly and appropriately.

•Ensuring that a customer problem is brought to a satisfactory conclusion.

•Completing all administrative tasks and updating records.

•Seize opportunities to upsell products when they arise.

•Involved in developing a customer service policy.

•providing help and advice to customers using the company’s products and services

(3) MTN TELECOMUNICATION COMPANY -UGANDA

CUSTOMER SALES REPRESENTATIVE FROM APRIL/2012 TO JULY/2014

Duties:

•Writing accurate and informative sales reports and documentation.

•Sell products, goods and services to customers.

•Attending trade shows and exhibitions when required.

•Identifying the customer's needs and find new sales leads.

•Using Word and Excel to write reports and create invoices.

•Offered customers alternatives and up-selling.

•Contributed to and participated in team meetings and activities.

•Answering all email enquiries within 15 minutes.

•Constantly developing existing sales processes which will generate sustainable growth.

•Contacting prospective clients by phone and email.

(4)SECURIGUARD MIDDLE EAST -ABU DHABI

GUARDING ETISALAT T&A BUILDING KHALIDIYA FROM 2015 UP TO DATE

Duties:

•Secures premises and personnel by patrolling property and inspecting building.

•Watch out for looming danger, and report any crime they may encounter

•Prevents losses and damage by reporting irregularities.

•Write reports of daily activities and irregularities such as equipment or property damage.

•Answer telephone calls to take messages, answer questions, and provide information during business hours.

•Providing excellent customer service.

•Ensure the security, safety and wellbeing of all personnel, visitors and the premises

KEY SKILLS AND COMPETENCIES

•A good level of written and verbal communication skills.

•Able to quickly gain extensive knowledge of a company products and services.

•Experience of working shifts, early mornings, afternoons, weekends and nights.

•Producing written information for customers and reports for managers.

•Able to train, monitor and supervise existing junior or new staff.

•Experience of Microsoft software like Word, Excel and PowerPoint.

•Familiarity with CRM systems and practices.

•Ability to multi-task, set priorities and manage time effectively.

•I acquired different certificates for being the best customer service advisor from companies.

ACADEMIC QUALIFICATIONS

Kampala international university (Uganda) 2008-2012

Bachelor’s Degree in information and technology

Buremba Secondary School 2005-2007

Uganda Advanced Certificate Examination (U.A.C.E)

REFERENCES – Available on request.

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