Customer Service Employee Relations
Resume:
ASHLEY BERO
I N F O
PHONE
******@*****.***
L I N K S
S K I L L S
Quickbooks
AP / AR
Customer Service
Recruiting
Interpersonal
Time Management
Microsoft OfFce Suite
Dreshdesk
ShipStation
Magento
Eirect Sales
Stone -dge
Company -vent and
Recognition
H O B B I E S
P R O F I L E
Performanceqdriven and inwuisitive employee xith a thirst to learn and ejecute
,obs xell. Meticulous( conscientiousness( and team player. I love to boost employee morale( employee relations( and promote a healthy xork culture. I have strong skills in communication)verbal and xrittenB( interpersonal( customer service( AP/AR( and Quickqbooks. I am an active duty military spouse to a marine looking to obtain a challenging and fulFlling opportunity in sales
E M P L O Y M E N T H I S T O R Y
Account Manager/ Sales, TrafCc dontrol ani
Protectqon
Nartlett( IL
0ov 2—19 • Present
J Maintain client relationships by providing an ejceptionally wuick turn around time
J Create UzLI-S tickets for sign installations for small and large,obs J Place orders from one piece to hundred thousand dollar contracts J Create take offs for contractors to approve( and submit Fnal orders J Addressed problems xith accounting( billing and service delivery to maintain and enhance client satisfaction.
J Operate Quickqbooks to enter bills( pay bills( invoice clients( and generate orders
J Address and resolve any concerns or issues clients have xith their order( delivery( or invoices
Talent Achuqsqtqon Researcmer, Platt Partners San Clemente( CA Mar 2—19 • Sep 2—2—
J 0avigate through LinkedIn and other recruitment portals to help hiring companies Fnd ideal candidates to fulFll their needs J -jceed client ejpectations xith strong organiWational and interpersonal skills to Fnd the right candidates for every role
J Responsible for collecting( analyWing and presenting data for various,ob markets
J Tasked xith interviexing employees( using a range of surveys )including employee LinkedIn engagement( ejit interviexs( compliance surveys and action planning.B
J Successful in creating strategies( compiling reports( and summariWing the data gathered to ensure the best possible accuracy
J Hork alongside directors and consultants to provide invaluable information to make informed decisions on ma,or hiring pro,ects
dustoxer Ep(erqence S(ecqalqst )Account
Managexentv, Meielqta
Laguna $ills( CA
Sep 2—17 • Eec 2—18
Medelita.com( a direct to consumer premium medical apparel company J Assist in acwuiring nex key bulk accounts and servicing them( xhile consistently ejceeding wuarterly revenue targets
J Placed orders from &1——q&2 to individuals or large schools/hospitals Crafting and pro,ects. This
has helps me plan events
xithin the company for
holidays( team building(
employee recognition
Horking xith children. I
have learned great patients
and understanding
for teaching/training
individuals xho may learn
in different xays
Photography. My
interpersonal skills have
greatly improved to make
my clients feel comfortable
and conFdent
J Professional focus on creating strong relationships xith key accounts across multiple client types including individual practitioners( private practices( universities( national V global hospitals( and various medical organiWations J Ability to multitask through email( chat( and phone calls to ensure a positive customer ejperience
J $andle zPS lost item claims as xell as customs claims. $elped xarehouse team xith inventory counts wuarterly. Made shipments xith ShipStation by zPS( zSPS( and AmaWon
J -mphasis on key account management and ensuring customer service department efFciency xhen promoted to Team Lead
J Eynamic team player q able to ad,ust to the ever changing environment of a small business and assist other departments to achieve a common goal J Conducted interviexs for potential candidates in my same department( helped create nex training procedures( and trained the nex employees dustoxer Ser-qceD Front kesW, LA Fqtness Mission 6ie,o( CA 0ov 2—1 • Sep 2—17
J Ansxer multiple phone calls and operate the sxitchboard to direct members to the right contact
J Assist the Operations Manager in maintaining a positive( clean( and organiWed gym to uphold an ejceptional xorkout for members and corporate standards J Collect payments( sell and renex memberships( and resolve billing issues J Eetermination in reaching -DT/MISC goals
J Able to navigate( comprehend( and retrieve information on members accounts J Trusted by the Operations Manager to conduct interviexs( and train nex front desk employees
Ser-er/ Traqner, Buffalo Uqli Uqngs South -lgin( IL Apr 2—2— • Apr 2—2—
J Quickly deescalated guest issues and resolved them promptly J Taught trainees on menu knoxledge and steps of wuality service J Eelivered friendly and efFcient service to all guests to ensure a pleasant dining ejperience
J -fFcient in upselling special menu items to increase location revenue J Successful in xorking xith a sense of urgency xhile remaining friendly and accessible to guests
E k y d A T I O N
Assocqates qn Scqence, Elgqn doxxunqtb dollege -lgin Aug 2—13 • Aug 2—1
Assocqates qn ScqenceD Busqness Aixqnqstratqon,
SaiileacW dollege
Mission 6ie,o
Uan 2—17 • Aug 2—18
Bacmelors qn Busqness Aixqnqstratqon, dalqfornqa
State ynq-ersqtb, Fullerton
Dullerton
Aug 2—18 • Present
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