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Customer Service Employee Relations

Location:
Chicago, IL
Posted:
May 12, 2020

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Resume:

ASHLEY BERO

I N F O

PHONE

847-***-****

EMAIL

adc6qh@r.postjobfree.com

L I N K S

LinkedIn

S K I L L S

Quickbooks

AP / AR

Customer Service

Recruiting

Interpersonal

Time Management

Microsoft OfFce Suite

Dreshdesk

ShipStation

Magento

Eirect Sales

Stone -dge

Company -vent and

Recognition

H O B B I E S

P R O F I L E

Performanceqdriven and inwuisitive employee xith a thirst to learn and ejecute

,obs xell. Meticulous( conscientiousness( and team player. I love to boost employee morale( employee relations( and promote a healthy xork culture. I have strong skills in communication)verbal and xrittenB( interpersonal( customer service( AP/AR( and Quickqbooks. I am an active duty military spouse to a marine looking to obtain a challenging and fulFlling opportunity in sales

E M P L O Y M E N T H I S T O R Y

Account Manager/ Sales, TrafCc dontrol ani

Protectqon

Nartlett( IL

0ov 2—19 • Present

J Maintain client relationships by providing an ejceptionally wuick turn around time

J Create UzLI-S tickets for sign installations for small and large,obs J Place orders from one piece to hundred thousand dollar contracts J Create take offs for contractors to approve( and submit Fnal orders J Addressed problems xith accounting( billing and service delivery to maintain and enhance client satisfaction.

J Operate Quickqbooks to enter bills( pay bills( invoice clients( and generate orders

J Address and resolve any concerns or issues clients have xith their order( delivery( or invoices

Talent Achuqsqtqon Researcmer, Platt Partners San Clemente( CA Mar 2—19 • Sep 2—2—

J 0avigate through LinkedIn and other recruitment portals to help hiring companies Fnd ideal candidates to fulFll their needs J -jceed client ejpectations xith strong organiWational and interpersonal skills to Fnd the right candidates for every role

J Responsible for collecting( analyWing and presenting data for various,ob markets

J Tasked xith interviexing employees( using a range of surveys )including employee LinkedIn engagement( ejit interviexs( compliance surveys and action planning.B

J Successful in creating strategies( compiling reports( and summariWing the data gathered to ensure the best possible accuracy

J Hork alongside directors and consultants to provide invaluable information to make informed decisions on ma,or hiring pro,ects

dustoxer Ep(erqence S(ecqalqst )Account

Managexentv, Meielqta

Laguna $ills( CA

Sep 2—17 • Eec 2—18

Medelita.com( a direct to consumer premium medical apparel company J Assist in acwuiring nex key bulk accounts and servicing them( xhile consistently ejceeding wuarterly revenue targets

J Placed orders from &1——q&2 to individuals or large schools/hospitals Crafting and pro,ects. This

has helps me plan events

xithin the company for

holidays( team building(

employee recognition

Horking xith children. I

have learned great patients

and understanding

for teaching/training

individuals xho may learn

in different xays

Photography. My

interpersonal skills have

greatly improved to make

my clients feel comfortable

and conFdent

J Professional focus on creating strong relationships xith key accounts across multiple client types including individual practitioners( private practices( universities( national V global hospitals( and various medical organiWations J Ability to multitask through email( chat( and phone calls to ensure a positive customer ejperience

J $andle zPS lost item claims as xell as customs claims. $elped xarehouse team xith inventory counts wuarterly. Made shipments xith ShipStation by zPS( zSPS( and AmaWon

J -mphasis on key account management and ensuring customer service department efFciency xhen promoted to Team Lead

J Eynamic team player q able to ad,ust to the ever changing environment of a small business and assist other departments to achieve a common goal J Conducted interviexs for potential candidates in my same department( helped create nex training procedures( and trained the nex employees dustoxer Ser-qceD Front kesW, LA Fqtness Mission 6ie,o( CA 0ov 2—1 • Sep 2—17

J Ansxer multiple phone calls and operate the sxitchboard to direct members to the right contact

J Assist the Operations Manager in maintaining a positive( clean( and organiWed gym to uphold an ejceptional xorkout for members and corporate standards J Collect payments( sell and renex memberships( and resolve billing issues J Eetermination in reaching -DT/MISC goals

J Able to navigate( comprehend( and retrieve information on members accounts J Trusted by the Operations Manager to conduct interviexs( and train nex front desk employees

Ser-er/ Traqner, Buffalo Uqli Uqngs South -lgin( IL Apr 2—2— • Apr 2—2—

J Quickly deescalated guest issues and resolved them promptly J Taught trainees on menu knoxledge and steps of wuality service J Eelivered friendly and efFcient service to all guests to ensure a pleasant dining ejperience

J -fFcient in upselling special menu items to increase location revenue J Successful in xorking xith a sense of urgency xhile remaining friendly and accessible to guests

E k y d A T I O N

Assocqates qn Scqence, Elgqn doxxunqtb dollege -lgin Aug 2—13 • Aug 2—1

Assocqates qn ScqenceD Busqness Aixqnqstratqon,

SaiileacW dollege

Mission 6ie,o

Uan 2—17 • Aug 2—18

Bacmelors qn Busqness Aixqnqstratqon, dalqfornqa

State ynq-ersqtb, Fullerton

Dullerton

Aug 2—18 • Present



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