Customer Service Sales

Naiya Figueroa

**** ********* ** *, *********, MS 38671 901-***-****

Business Email: *************@*****.***

Personal Email: ***********@*****.***

Education

Visible Music College

Memphis, TN

Music Business Degree (Expected Graduation: May 2022)

• Work Study: Global Call Team (Tasks: following script, calling hundreds of people on shared Microsoft Spreadsheet, creating new spreadsheets for call lists, researching information on callers and caller's info)

Overton High School

Memphis, TN

High School Diploma (May 2018)

• GPA: 3.8

• Award and Honor: Creative Writing Award

• Extracurricular Activity: B.A.S.I.C Club, Debate Team, Writing Club Work Experience

Memphis Zoo

Volunteer (July 2015- July 2018)

• Tasks: Customer Service, assisting them with animals, standing for long periods of time Malco, Cordova, TN

Concessionist (April 2018- October 2018)

• Tasks: Communications with Customer, Up-selling, Restocking, Cleaning after the shift was over, making sure own area was clean, Cashier

American Eagle (Tanger Outlets) Southaven, MS

Sales Associate (April 2019- May 2019)

• Tasks: Sales associate, warm welcome to customers, re-folding clothes, working the fitting room, multi-tasking, assisting customers who seemed lost or who needed help finding a specific item or finding specific items, retail Dollar Tree

Cashier (August 25, 2019- January 31, 2020)

• Tasks: Customer Service, warm welcome to customers, retail, Cashier Additional Skills

• Microsoft Word

• Microsoft Excel/ Spreadsheet

• Virtual Customer Service (with script)

• Basic Verbal and Written Skills

• Ability to Multi-task

• Communication

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