IT Support

KRISHNA PATEL

London, ON 519-***-**** *******.*********@*****.*** www.linkedin.com/in/krishnapatel2296

SKILLS

Technical:

Hardware/Software maintenance, Assystweb, Windows OS support, selenium, JAVA, Web Technologies (Front & Back end), Oracle, SQL, Machine Learning, AWS, Active Directory

Personal:

Critical thinking, Analytical thinking, Communicative, Troubleshooting, Collaborator, Time Management, Leadership, Customer Service, Enthusiasm for Learning

EDUCATION

Enterprise Software Development, Humber College, Toronto [Post Graduate Certificate]

Sep’19-Apr’20

Oracle Database Administration

Oracle Application Server Administration

SQL Server Administration & Tuning

Big Data

Oracle Database Warehouse

Java Business & Web Components

Project Management

Software & System Testing Co-Op, Fanshawe College, London [Post Graduate Certificate]

Sep’18-Aug’19

Test Methodologies,

Non-Functional Testing,

IS Security Testing,

Automated Test Tools

Testing for Development

Agile Testing

Professional Communication

Computer Science Engineering, Rai University, India [Bachelor’s degree]

Jun’13 - Jun’17

System Design & Analysis,

Java/C/C net/C#/VB.NET,

Data Structure and Algorithm,

Operating System, Logical Design and Analysis,

PHP/HTML/CSS/JavaScript/jQuery

Server and Administration/ Computer Networking

Life Skills and Business Management

WORK EXPERIENCE

IT Lab Technician (Part-Time) Agriculture & Agri-Food Canada [Recent] 8 Months

On-Call Maintenance to employee of AAFC London, Vineland

Lab Installation in AAFC offices

On Floor trouble shooting

Windows 10 Pro installation in new machines

Maintenance of a comprehensive inventory of IT hardware

Provides technical and analytical support for IT related devices in laboratories and facility management systems, including supporting complex lab setups that communicate through PCs and their peripherals

Security Update for Windows and VPN account setup

Trainee Developer/QA Maven InfoSoft Pvt Ltd, India 7 Months

Translated business requirements into system requirements and design specifications

Created entity relationship diagrams and multidimensional data models, reports and diagrams for marketing

Assisted and worked with internal and external clients for import and normalization of third-party data

Leveraged SQL database to develop complex multi-table queries, stored procedures and reports

Provided Design code and back-end code for system, Test Case, Reports, Performed System Testing

Documentation, Technical Writer for system

ACADEMIC PROJECTS

Software Developer Pedestrian Walkway Surveillance System Jan’20

Project: Developed an alert system to control traffic chaos in Toronto by using AWS & Machine Learning.

System alerts the control room when a car is resisting pedestrians by stopping on walkway due to traffic.

Image processing and automation of object identification is applied on this system

Software Tester eWheels Jan’19

Project: Performed Automated and Manual Testing on Ticket Booking System for Bus.

Using Selenium and Junit performed testing on whole system by modules.

Provided Bug Report and Recommendations to the sponsor for system.

QA/Developer Education Management System Jan’17

Project: Developed a real time model for more than 50 Schools / Institutes.

Performed the Functional/Non-Functional Testing using testing techniques using C#

Outcome: Web Application on .net platform with accuracy to manage 20 systems at a time.

Software Tester HR Management System Sep’16

Project: Designed a relational model to accurately classify performance of employee and task allocation

Managed Testing for system including Test Strategy, Report, Test Cases, Environment, Automated Scripts

Outcome: Achieved the highest accuracy of 91% from Accuracy Evaluation Summary.

Device Manager/Project Demonstrator Motion Sensing Technology Apr’14

Project: Managed whole computer system with Motion Sensing Device named ‘Leap Motion’

Prepared Presentation of device and working function in Education Summit India 2014.

Installation of device drivers and tools, Testing of device with different OS.

VOLUNTEER EXPERIENCE

ROC – Event Management Rai University, India Jan’14- Dec’16

Created Cultural Event, Tech Fest Plan and program detail by minutes

Social Work including arrangement of blood donation camp in rural areas, Cancer Awareness Programs with ‘YouWeCan’.

Worked with Old Age Home and Orphanage development program by collecting donation.

Managed Sponsored events like Inter-University Tech Fest’14 as Program Co-Ordinator.

Make India Clean events in villages and Colleges for noble cause.

AWARDS AND RECOGNITION

3 Years of Dedication for Social Work – Rai University, India

Participant of Microsoft Digital India Summit – India

Project Representative in Education Summit 2014 – India

REFERENCE

Tanesia Labarrie-Thody

**********-*****@*********.**

Co-operative Education Consultant

Fanshawe College

Dr. Dev R. Sainani, P.Eng.

********@*********.**

Professor & Program Coordinator,

Software & Information Systems Testing Program

Fanshawe College

Barbara Gillen

******.*******@******.**

IT Team Lead,

AAFC- Ontario

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