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Customer Service Manager

Houston, TX
May 11, 2020

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Vanessa Osorio

**** ***** **

Dallas, TX *****



18th & Vine, 4100 Maple Ave Dallas, TX 75219 — Host April 13, 2017 - November 24, 2017

Duties: I was the conductor of the orchestra that is in service. I answered incoming calls and place to-go orders, did reservations of any party size, and was responsible for seating guests where they felt comfortable. I helped out others when help was needed.

Gap, West Village, Dallas — Sales Person

December 03, 2017 - February 14, 2017

Duties: I was responsible for the customers to make sure they had the best service. I make sure clothing shelves are neatly organized and the floor areas needed to maintain clean. I helped out in the gap warehouse scanning clothes to be shipped out or on the floor. Paciugo, 3699 Mckinney Ave #101B Dallas, Tx 75204 — Customer Service and Cashier

February 19, 2018 - September 21,2018

Duties: I was responsible to maintain the front and back restaurant clean including restrooms. Greeted customers and serve them the best service. I answer incoming calls and set catering orders to the manager. I attended catering parties. I was the closer person to the store during the week and was responsible for closing duties. I was the opener during weekends and was responsible for opening duties.

Cinepolis Luxury Cinemas, 2365 Victory Park Ln Dallas, TX 75219 — Cast Member

September 28, 2018 - March 21, 2019

Duties: I was an upfront concession and was some of the times positioned to work as a food runner, expo or server. I was responsible for giving the service to the customers.


I consider myself a

hard-worker, reliable,

dependable, helpful,

organized, cooperative,

and committed. I'm an

adaptable person. I work

with different

management styles and

expectations of me. I'm

able to adjust my

approach to meet each of

their needs. I’m a great

communicator, have

proper phone etiquette

and have knowledge for

technical management.

Im punctul and can be

counted upon to finish

any task. When it comes

to a difficult situation,

perfectionism is my goal.


English & Spanish

Veritiv, 1100 N. 28th Ave Irving, TX 75063 —


April 1, 2019 - June 18, 2019

Duties: I was responsible to reach a certain number of boxes each day. Maintain the kitting room clean and organize for the next day with enough supplies. I was the closer throughout the week and was responsible for closing duties.

Willow Montessori Academy, 2404 Empire Central, Dallas, TX 75235 — Teacher Assistant

July 18, 2019 - March 27, 2020

Duties: I was responsible to keep kids out of any dangers. I took note of every child’s actions and reported it on their daily report to send out to the parents. I did side duties such as clean restrooms and clean other classrooms if it was necessary. I sanitize the classroom I assist and sanitize toys and flooring. I attended school events. I locked the school at closing time.


North Dallas High School,

3120 N Haskell Ave., Dallas, TX 75204

— Diploma

August 24, 2015 - May 12, 2018

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