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Customer Service Insurance

Location:
Edmonton, AB, Canada
Posted:
May 11, 2020

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Resume:

January **, ****

Debbie L. Ramdeen

**** ********* ** *.

Edmonton,Alberta

T6K 2K5

Tel: 780-***-****

Email: adc6b5@r.postjobfree.com

To Whom It May Concern,

I am currently pursuing a position, which will enable me to enhance my career in your Dental Clinic as a Dental Receptionist/Office Manager.

My background includes 31 years of experience as a Dental Administrator. I have developed excellent communication, and interpersonal skills through my patient care and administrative roles. I am considered to be an individual who is self-motivated, enjoys a challenge, and who inspires to learn new skills. I believe with my professional dedication, I will be a productive member of your team. Your consideration of my application is greatly appreciated, and I look forward to your reply. I may be reached at 780-***-****.

Yours sincerely,

Debbie L. Ramdeen

DEBBIE L. RAMDEEN

1165 Knottwood Rd. E

Edmonton, Alberta

T6K 2K5

Tel. 780-***-****

Email: adc6b5@r.postjobfree.com

CAREER PROFILE

EDUCATION Harry Ainlay High School

Graduated with a High School Diploma (1986)

McKay Career College

Dental Assistant/Receptionist Course

Feb. 1988 – May 1988

Reception Perfection Course

Nov. 1994

Cardio Pulmonary Resuscitation

Aug 2017

Dental Insurance Claims Forms

Jan. 2001

YMCA certified fitness instructor’s course

April 2003

SKILLS 60 wpm (typing)

25 years of computer experience

Word Processing

Dental Software - Dolphin, Gold, Dentrix, Abeldent EMPLOYMENT HISTORY:

October 2017 to present Floss and Gloss Dental Clinic Duties :

● Gold Software Management

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer service

January 2017 t0 Sept. 2017 Brightsmile Dental Clinic Duties:

● Dentrix Software Management

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer service

April 2016 to July 2016 Millcreek Dental Office

Duties:

● Office Manager

● Dentrix Software Management

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer service

Nov. 2013 to Oct. 2015 Hillview Dental Clinic

Duties:

● Office Manager

● Gold Management Software

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer service

Jan. 2013 to Jun. 2013 Ottewell Dental Clinic

Duties:

● Dental receptionist

● Gold Management Software

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer service

Aug. 2012 to Oct. 2012 Kingsway Dental Choice

Duties:

● Dental receptionist

● Able dent Software

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer services

Mar. 2012 to May 2012 Meadows Dental Clinic

Duties:

● Dental receptionist

● Able dent Software

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer services

Sept. 2003 to Jan. 2012 Strathcona Orthodontics

Duties:

● Dental receptionist

● Computer appointment booking

● Computer processing of insurance claims

● Dolphin management/imaging

● Inside/outside customer services

Nov. 1994 to Aug.2001 Millbourne Dental Clinic

Duties:

● Dental receptionist

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● Inside/outside customer service

Dec. 1993 to Sept. 1994 Baker Centre Dental Associates Dr. Joseph Lizotte

Duties:

● Dental receptionist

● Telephone receptionist

● Computer appointment bookings

● Confirming appointments

● Computer processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily sheets

● Accounts receivable/payable

● Inside/outside customer services

Oct. 1993 to Dec. 1993 Dr. Charles Pereversoft

Duties:

● Dental receptionist

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Computer processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● One write system

Jan. 1990 to Aug. 1993 Dr. Charles Yu (Periodontist) Duties:

● Dental receptionist

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Computer processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

May 1988 to December 1989 Dr. Jeremy Chai & Associates Duties:

● Dental receptionist

● Telephone receptionist

● Appointment bookings

● Confirming appointments

● Processing of insurance claims

● Pre-authorization for insurance claims

● Completing recall system monthly

● Balancing daily and monthly sheets

● Accounts receivable/payable

● One write system

REFERENCES:

Dr. Terry Carlyle – Orthodontist

Dr. Joseph Lizotte – Dentist, D.D.S.

Dr. Dan Kim – Dentist, D.D.S.

Dr. Douglas Chow – Dentist, D.D.S.



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