Field Services Engineer
Resume:
CEDRIC McKEITHEN
Pike Road, Al
Mobile: 404-***-****
Email: *.***********@*****.***
EDUCATION/TRAINING:
Troy University; Bachelor of Science, Applied Computer Science, May 2019
CompTIA Security + CE January 2020
DoD 8570 Information Assurance Technical Level II (IAT-II) Certification
USAF, 22nd Training Support Squadron; JavaScript, HTML 5, and CSS3 courses
United States Army; Force Battle Command Brigade-and-Below-Enhanced Position Location Reporting System (FBCB2) Training, November 2015
Digital battle command information system providing integrated, on-the-move, timely, relevant battle command information to tactical combat leaders
Dell certified/ HP certified
SKILLS
Proficient in C++ Object-Oriented Programming Language, C# Multi-Paradigm Programming Language, Visual Studio, SQL Server 2018, Computer Analytics and HTML
Microsoft Windows- based workstation Desktop / Laptop configuration, installation, and troubleshooting support (Windows7/ Windows 10)
Peripheral installation and support (Printers, Scanners, etc.)
Proficient in Microsoft Outlook, Excel, PowerPoint, Access and Word
Interpersonal skills: Exceptional leader, works well with others, supportive, cooperates, self-confident, motivates others, team player, effective listener and patient
Basic Networking (Cisco switch administration)
Detail oriented, disciplined, organized, multi-tasking, set goals and meets deadlines—researched information, solves problems, defines needs, develop strategies and assesses situations
ServiceNow
Remedy Ticketing
Mobile Device Support (iPhone, Blackberry, Android)
Asset/Inventory management
Microsoft Windows-based server support (Windows Server 2012/2016)
EXPERIENCE:
Science Applications International Corporation (SAIC) Feb 2019 to Present
Field Service Technician II Montgomery, Al
40 Hours per week
Resolve end user questions or problems in the areas of functionality and technical troubleshooting
Support Asset Management of all desktop, notebook, mobile devices, and monitors
Support Dell, HP and other notebook, desktops, and monitors
Respond to technical service hardware requests and break/ fix incidents
Advanced degree knowledge of Microsoft and network operating systems
Computer repair
PC support
End-User Service and Support
United States Postal Service May 2016 to Feb 2019
Mail Carrier Prattville, AL
40 Hours per week
Displays excellent oral communication skills for speaking directly with the public, providing information and selling products and services
Travels and delivers mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
Exhibits professionalism and a strong work ethic for ensuring that mail gets delivered on time and in a friendly, courteous manner
Organizes mail and manages/collects money for postage and Cash-On-Delivery orders
Uses and understand various documents, provides additional security measures for parcel and certified mail; provides change-of-address cards and information upon consumer request
International Paper Company Feb 2012 to May 2016
Team Leader Prattville, AL
40 Hours per week
Provided leadership for operating crews working on a rotating shift in a team environment
Managed complex issues and resolved effectively; oversaw work order process and follow up
Supervised one shift and strategically managed/coordinated the activities of employees
Reviewed records and administered discipline in accordance with company guidelines
Managed employee work time—held team accountable for product goals and expectations
United States Army Jan 2014 to Nov 2014
Operations and Training Noncommissioned Officer Bagram, Afghanistan
60 Hours per week
Managed network and systems design; approved network changes in accordance with applicable procedures—analyzed and diagnosed network problems for customers
Instituted solutions applied to network hardware or software; performed preventative maintenance and troubleshot issues requiring packet analysis or performance review
Provide IT system support to included day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Configured and managed operating systems and installed/loaded operating system (o/s) software; maintained integrity/configured network components—instituted o/s enhancements
Executed detailed analysis/feedback to leadership and internal customers—implemented continuous evaluation, and improvement of systems security policies and procedures
Monitored and tracked controlled access programs—ensured implementation and viability of appropriate systems security policies, as well as the acquisition of IT security tools
State of Alabama Department of Corrections Mar 2009 to Feb 2012
Correctional Officer Elmore, AL
40 Hours per week
Supervised the daily activities of inmates; ensured obeying of rules—managed whereabouts of all inmates at all times…escorted prisoners to courtrooms, medical facilities, etc.
Maintained security of institute; settled disputes between inmates, prevented disturbances, assaults, and escapes—enforced regulations through effective communication
Inspected facilities; checked cells and areas for unsanitary conditions, contraband, signs of a security breach and any other evidence of rule violations...ensured standards were met
Participated in inmate rehabilitation efforts; scheduled work assignments, counselled and advised inmates on educational opportunities
United States Army May 2005 to Feb 2009
2d Striker Calvary Regiment Vilseck, Germany
40 Hours per week
Conducted repair parts research to ensure only required repair parts were requested and determined the local availability of required repair parts. My responsibilities included:
Ensuring all unserviceable and unused serviceable repair parts were returned to the supply operation for accountability.
Trained personnel in accordance with military rules and regulation on maintenance operations.
Perform unit maintenance on heavy-wheel vehicles and material handling equipment.
References:
Marcia Seabrooks Defense Health Agency 254-***-****
Angelo Soriano Apple Inc. 661-***-****
Alexander Nelson Publix Inc. 334-***-****
Contact this candidate