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Field Services Engineer

Pike Road, AL
May 13, 2020

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*** *** ***** ****

Pike Road, Al

Mobile: 404-***-****



Troy University; Bachelor of Science, Applied Computer Science, May 2019

CompTIA Security + CE January 2020

DoD 8570 Information Assurance Technical Level II (IAT-II) Certification

USAF, 22nd Training Support Squadron; JavaScript, HTML 5, and CSS3 courses

United States Army; Force Battle Command Brigade-and-Below-Enhanced Position Location Reporting System (FBCB2) Training, November 2015

Digital battle command information system providing integrated, on-the-move, timely, relevant battle command information to tactical combat leaders

Dell certified/ HP certified


Proficient in C++ Object-Oriented Programming Language, C# Multi-Paradigm Programming Language, Visual Studio, SQL Server 2018, Computer Analytics and HTML

Microsoft Windows- based workstation Desktop / Laptop configuration, installation, and troubleshooting support (Windows7/ Windows 10)

Peripheral installation and support (Printers, Scanners, etc.)

Proficient in Microsoft Outlook, Excel, PowerPoint, Access and Word

Interpersonal skills: Exceptional leader, works well with others, supportive, cooperates, self-confident, motivates others, team player, effective listener and patient

Basic Networking (Cisco switch administration)

Detail oriented, disciplined, organized, multi-tasking, set goals and meets deadlines—researched information, solves problems, defines needs, develop strategies and assesses situations


Remedy Ticketing

Mobile Device Support (iPhone, Blackberry, Android)

Asset/Inventory management

Microsoft Windows-based server support (Windows Server 2012/2016)


Science Applications International Corporation (SAIC) Feb 2019 to Present

Field Service Technician II Montgomery, Al

40 Hours per week

Resolve end user questions or problems in the areas of functionality and technical troubleshooting

Support Asset Management of all desktop, notebook, mobile devices, and monitors

Support Dell, HP and other notebook, desktops, and monitors

Respond to technical service hardware requests and break/ fix incidents

Advanced degree knowledge of Microsoft and network operating systems

Computer repair

PC support

End-User Service and Support

United States Postal Service May 2016 to Feb 2019

Mail Carrier Prattville, AL

40 Hours per week

Displays excellent oral communication skills for speaking directly with the public, providing information and selling products and services

Travels and delivers mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks

Exhibits professionalism and a strong work ethic for ensuring that mail gets delivered on time and in a friendly, courteous manner

Organizes mail and manages/collects money for postage and Cash-On-Delivery orders

Uses and understand various documents, provides additional security measures for parcel and certified mail; provides change-of-address cards and information upon consumer request

International Paper Company Feb 2012 to May 2016

Team Leader Prattville, AL

40 Hours per week

Provided leadership for operating crews working on a rotating shift in a team environment

Managed complex issues and resolved effectively; oversaw work order process and follow up

Supervised one shift and strategically managed/coordinated the activities of employees

Reviewed records and administered discipline in accordance with company guidelines

Managed employee work time—held team accountable for product goals and expectations

United States Army Jan 2014 to Nov 2014

Operations and Training Noncommissioned Officer Bagram, Afghanistan

60 Hours per week

Managed network and systems design; approved network changes in accordance with applicable procedures—analyzed and diagnosed network problems for customers

Instituted solutions applied to network hardware or software; performed preventative maintenance and troubleshot issues requiring packet analysis or performance review

Provide IT system support to included day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Configured and managed operating systems and installed/loaded operating system (o/s) software; maintained integrity/configured network components—instituted o/s enhancements

Executed detailed analysis/feedback to leadership and internal customers—implemented continuous evaluation, and improvement of systems security policies and procedures

Monitored and tracked controlled access programs—ensured implementation and viability of appropriate systems security policies, as well as the acquisition of IT security tools

State of Alabama Department of Corrections Mar 2009 to Feb 2012

Correctional Officer Elmore, AL

40 Hours per week

Supervised the daily activities of inmates; ensured obeying of rules—managed whereabouts of all inmates at all times…escorted prisoners to courtrooms, medical facilities, etc.

Maintained security of institute; settled disputes between inmates, prevented disturbances, assaults, and escapes—enforced regulations through effective communication

Inspected facilities; checked cells and areas for unsanitary conditions, contraband, signs of a security breach and any other evidence of rule violations...ensured standards were met

Participated in inmate rehabilitation efforts; scheduled work assignments, counselled and advised inmates on educational opportunities

United States Army May 2005 to Feb 2009

2d Striker Calvary Regiment Vilseck, Germany

40 Hours per week

Conducted repair parts research to ensure only required repair parts were requested and determined the local availability of required repair parts. My responsibilities included:

Ensuring all unserviceable and unused serviceable repair parts were returned to the supply operation for accountability.

Trained personnel in accordance with military rules and regulation on maintenance operations.

Perform unit maintenance on heavy-wheel vehicles and material handling equipment.


Marcia Seabrooks Defense Health Agency 254-***-****

Angelo Soriano Apple Inc. 661-***-****

Alexander Nelson Publix Inc. 334-***-****

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