Customer Service Security Guard

KEVIN GOFF

646-***-**** Yonkers· New York· ***** *******@*****.***

Experienced Security Guard with over 20 years of experience who provides significant and efficient quality service.

Critical Thinking.

Customer Service

Stock · Inventory Specialist

Conflict Resolution · Team Player

FRONT DESK SECURITY

GUARD

LICENSED SECURITY GUARD

CCTV Monitor

Time Management

Licensed Security Guard

8 · 16 Hours Security Guard Certificate

Organized

Approachable

Intrinsic Motivation

Effective Communicator

• Maintain constant, mobile, random and unsystematic surveillance of assigned areas providing maximum visibility; provides appropriate assistance to clients, their employees, guests and visitors in an expedient and professional manner

• Assure that all persons entering the building are authorized to do so; responsible for knowing the locations and operations of fire alarms, firefighting, first aid, and other safety equipment

• Promote security and safety awareness throughout assigned areas of responsibility; complete all Daily Activity Reports, Incident Reports, Supplemental Reports, and other written documents pertinent to the day-to-day activities of assigned tasks and responsibilities in the manners required

• Alert building management or law enforcement when persons engage in prohibited behavior on the property and enforces rules and policies ; process carefully all found property

• Promote good public relations through courteous, helpful and professional contact with tenants and guests; observes and report safety hazards

CUSTOMER SERVICE

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; as well as able efficiently gather customer information

• Maintains a balance between company policy and customer benefit in decision making; handles issues in the best interest of both customer and company

• Greets persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations; screens, or forward calls, provide information, taking messages EMPLOYERS

- Bronx Works Safety Monitor and Security Guard 2018 - Present

- IPS Security Service Security Guard /Customer Service / Events 2018-Present

- Lincoln Center for the Security Guard/ Customer Service 2017-2018 Performance Arts

Volunteers of America Security Guard/ Customer Service 2016-2017

- Spartan Security Security Guard/ Customer Service 2012-2016

- Howard Security Security Guard/ Customer Service 2011-2012

- Lenox Hill Hospital Security Guard/ Customer Service 2005-2009 Education/ Certifications

-NYS Division of -Security Guard License (FO2 & FO4 Fireguard; CPR certified) Licensing Services

-Education - General Equivalency Diploma (GED)

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