Gaurav Gharu

Flexibility, Analytical Thinking, Patience, Adaptability

adc5z8@r.postjobfree.com

+91-991**-*****

https://www.linkedin.com/in/g

aurav-gharu-068732119/

EXPERIENCE

Infosys BPM Ltd, Bangalore— Process Lead

Dec 2018 - Oct 2019

● Handled Sales Incentive Auditing Operations.

● Managing a team of 5 Analysts.

● Engaging with the stakeholders.

● Managing the volumes and task allocation.

● Maintaining the business reports.

● Working on business presentations.

Oracle India Pvt Ltd, Bangalore— Revenue Analyst

Dec 2016 - Dec 2018

● Updating the customer service contracts.

● Terminating and cancelling the contracts.

● Working with the Cloud Operations Team for provisioning issues.

● Worked as a liaison for Sales, Development and Services Management Teams.

Infosys BPO Ltd, Bangalore— Process Specialist

Aug 2012 - Dec 2016

● Managing the shift operations.

● Managing the work allocation and volumes.

● Addressing the escalated tickets.

● Training the new hires and onboarding them.

● Creating and updating the Process Documents for outdated and new issues.

EDUCATION

Sikkim Manipal University, Bangalore— MBA

May 2015 - May 2017 (Business Operations)

Punjab Technical University, Jalandhar— BBA

August 2009 - May 2012

PROJECTS

- Cycle Time Improvement.

- Assist Edge Implementation.

- Communication Grooming.

- Reopen Case Reduction.

SKILLS

- Supply Chain Management

- Order Management

- Logistics & Reverse Logistics

- Service Contract Management

- Sales Incentive Management

- Cloud Contract Operations

- Leadership Skills

- Communication Skills

- Training Skills

- Presentation Skills

- Microsoft Office

- Knowledge Retention

- Oracle ERP

- Salesforce CRM

AWARDS

Twice the Infosys I Star for consist

work quality and performance

Ramp Award for effectively

reducing the backlogs.

Ramp Award for handling the

escalations.

Employee of the Month for

training the new associates.

Spot Award for revamping the

Business SOPs.

LANGUAGES

Reading Writing Speaking

English - Yes Yes Yes

Hindi -Yes Yes Yes

Punjabi - Yes Yes Yes

ENGLISH LANGUAGE CERTIFICATION

IELTS British Council

Reading - 8.5/9

Speaking - 8/9

Listening - 7.5/9

Writing - 7/9

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