Flexibility, Analytical Thinking, Patience, Adaptability
Infosys BPM Ltd, Bangalore— Process Lead
Dec 2018 - Oct 2019
● Handled Sales Incentive Auditing Operations.
● Managing a team of 5 Analysts.
● Engaging with the stakeholders.
● Managing the volumes and task allocation.
● Maintaining the business reports.
● Working on business presentations.
Oracle India Pvt Ltd, Bangalore— Revenue Analyst
Dec 2016 - Dec 2018
● Updating the customer service contracts.
● Terminating and cancelling the contracts.
● Working with the Cloud Operations Team for provisioning issues.
● Worked as a liaison for Sales, Development and Services Management Teams.
Infosys BPO Ltd, Bangalore— Process Specialist
Aug 2012 - Dec 2016
● Managing the shift operations.
● Managing the work allocation and volumes.
● Addressing the escalated tickets.
● Training the new hires and onboarding them.
● Creating and updating the Process Documents for outdated and new issues.
Sikkim Manipal University, Bangalore— MBA
May 2015 - May 2017 (Business Operations)
Punjab Technical University, Jalandhar— BBA
August 2009 - May 2012
- Cycle Time Improvement.
- Assist Edge Implementation.
- Communication Grooming.
- Reopen Case Reduction.
- Supply Chain Management
- Order Management
- Logistics & Reverse Logistics
- Service Contract Management
- Sales Incentive Management
- Cloud Contract Operations
- Leadership Skills
- Communication Skills
- Training Skills
- Presentation Skills
- Microsoft Office
- Knowledge Retention
- Oracle ERP
- Salesforce CRM
Twice the Infosys I Star for consist
work quality and performance
Ramp Award for effectively
reducing the backlogs.
Ramp Award for handling the
Employee of the Month for
training the new associates.
Spot Award for revamping the
Reading Writing Speaking
English - Yes Yes Yes
Hindi -Yes Yes Yes
Punjabi - Yes Yes Yes
ENGLISH LANGUAGE CERTIFICATION
IELTS British Council
Reading - 8.5/9
Speaking - 8/9
Listening - 7.5/9
Writing - 7/9