Customer Service Data
Resume:
Cynthia Dunbar
**********@*****.***
Dedicated customer service professional with expertise in high volume customer/client relations offering versatile and diverse skills to increase client retention and boost company revenue
SUMMARY OF QUALIFICATIONS
Excellent Multitasking skills
Managed 17 Collectors (Heller), responsible for collections of the company’s Los Angeles and Dallas aging.
Proven talent for recruiting, motivating and leading collaboratively with diverse teams of managers and specialized professionals
Sent written monthly reports to Management with 10 worst accounts with recommendations for resolution.
Proficient in MS Office; (Word, Outlook, Excel) familiar with PowerPoint
Reviewed all files submitted for bad debt. Made final demand calls as needed, and sent telegram demanding 24-hour response.
Skip traced, pulling invoices and POD’s, used 411 and reversed 411 as well as Google map search and Better Business Bureaus. Proactively contacted surrounding businesses for customer’s status as needed.
Demonstrated exceptional communication and customer service skills
Developed and maintained active, professional relationships with clients and customers.
Excellent Oracle Skills
PROFESSIONAL HIGHLIGHTS
VER DBA: FULL THROTTLE FILMS 2017 -2019
Managed a $35MM portfolio of Accounts receivables for over 900 Customer/Client relationships. Monthly average collection 500,000 to 700,000.
Accounts Receivables: Make daily phone contact to Clients to collect past due invoices.
Email monthly Statements and invoices, when needed to the Clients and Account Reps when needed.
Respond to approximately 50 to 75 emails from Account Rep’ and client’s daily in order to resolve issues with orders and disputes.
Run Credit Cards for CC payments.
Apply payments and adjustments to the Clients’ Accounts
Negotiate disputes between Clients and the Sales Reps.
Assist with preparing daily deposits for the bank
Review 2 A/R Aging’s 4 times each month and respond to past due amounts.
Managed a $35MM portfolio of Accounts receivables for over 900 Customer/Client relationships. Monthly average collection 500,000 to 700,000.
Set up payment arrangements as needed.
Skip Tracing prior PFC’s
CRENDENTIALING SPECIALIST MSLA 2014 2017
Organize files for Doctors who Volunteer to work along with MSLA and the VA to service Veterans with service related injuries or medical conditions.
Review Dr.’s Confidential and sensitive information in order to ensure they meet parameters set out by the V.A. for Doctors that work within their Network. Such as Board Checks, License, CV or Resume’s.
Investigate to make sure Clinics are ADA, OSHA approved.
Obtain Background Checks, Privacy and HIPAA checks as well as Suicide Risk Management and Military /sexual Trauma and Disability Examination trainings have been completed.
Verify Malpractice and Personal Liability insurance is current and meet requirement.
Set up Clinic and Provider account’s in System Data Base.
Contact Doctors or Providers when their Licenses or Malpractice Insurance is about to expire and needs to be renewed.
SR. COLLECTOR/CREDIT INVESTIGATOR HANA FINANCIAL 2006 -2013
HANDLED LARGE VOLUME CALLS FOR VENDORS & CLIENTS. TOTAL DESK VOLUME WAS $47MM. AVERAGE MONTHLY COLLECTIONS FROM 300, 000 TO 850,000.
Gathered sensitive material from prospective customers.
Inputted information to create financial spreadsheets.
Contacted customer’s bank for bank references, requested financial statements, Profit and Loss statements, and trade references.
Requested and analyzed financial information from various reporting agencies such as Dunn & Bradstreet and Bernard Sands; as well as other personal data.
Processed data entry for all credit files.
Compiled customer list in order to set Credit Lines for Accounts $5k and under, $10k +, and $50k+.
Matched orders submitted by our clients to customers in our data base for credit approval.
Created the account, researched, and supplied credit officer with the appropriate information.
Met all set criteria, set credit line up to $5K.
Scheduled Department meetings set up agenda, and provided suggestions for improvements.
Sent department memos and communications, as well as managed phone calls.
SENIOR COLLECTOR CAPITAL FACTORS -2003 - 2005
Managed a $35MM portfolio of Accounts receivables for over 900 Customer/Client relationships. Monthly average collection 500,000 to 700,000.
Contacted customers via phone, statement, and e-mail. (50 calls daily).
Analyzed and assessed discrepancies or disputes in order to resolve payment.
Set up payment arrangements as needed.
Contacted client and document disputes when necessary.
Followed up on payments and dispute resolutions.
Skip Tracing prior PFC’s
SENIOR COLLECTOR C I T 2000 -2003
Managed a $20MM portfolio of Accounts receivables for over 600 Customer/Client relationships.
Contacted customers if invoices ran past due
Set up payment arrangements as needed.
Contacted Client and document disputes when necessary.
Followed up on payments and dispute resolutions.
Skip Tracing prior PFC’s.
COLLECTORS COORDINATOR, DISPUTE EXPEDITOR HELLER FINANCIAL 1987-2000
·Implemented training courses for new recruits.
·Managed all 17 collectors in the Glendale office. Responsible for the collections on the company’s Los Angeles and Dallas aging’s.
·Implement new procedures for new, more specialized clients.
·Created and managed the “Inter-credit Department”.
·Authorized Companies “Quick Tip Guide to Collections” training manual.
·Held after hour Collection training class’ for anyone interested in becoming a Collector.
EDUCATION
2 YEAR CERTIFICATE IN SECRETARIAL SCIENE KELLLY’S SCHOOL OF BUSINESS
· Major: Secretarial Science
· Minor: Accounts Receivable
· Related coursework: Data processing
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