IT Manager
Resume:
NIDA HAYJAA
Springfield, VA
adc5vn@r.postjobfree.com
PROFESSIONAL SUMMARY
Effective IT Manager with over fifteen years of experience in IT program management and business development.
• Direct, develop and manage IT department
• Management of stakeholder communication and
end user training
• Enterprise and Program level Process improvement
• Budget and human resources management
• A keen interest in solving technical problems
by using engineering methods
• Effective time management and team player.
• Knowledge seeking and transformation.
• Excellent communication skills
EDUCATION
M.S. candidate July 2020 in Information Systems Management since Feb,2018. B.S. Computer Science
ITIL3 Foundation training
Certificated Oracle Database Management
WORKING EXPERIENCE
Advanced Generation International Schools (AGS) – Jeddah- Saudi Arabia, IT Manager: Apr. 2017 – March 2020
Tasks:
Performing the day-to-day IT Department Management to ensure excursion and smooth flow of IT services throughout the for three schools’ campuses. As well, to ensure the alignment between the IT processes and functions with the business objectives.
Forming IT Strategies as per the businesses needs and requirements.
Performing the IT Planning related to effective IT & Communication infrastructure strategy, change management, and Budgeting and cost control.
Managing IT People Development and professional and technical training.
Developing IT policies and procedures and overseeing the implementation of IT operational policies and procedures covering all areas of IT activities.
Ensuring effective & robust IT security and control (authorization), back up, virus defense and security systems to safeguard & protect all IT operations & ensure the reliability & integrity of data.
Identifying, evaluating and recommending hardware and software vendors, consultants and/or contractors as necessary in order to ensure Advance Generations Schools obtains relevant and high-quality cost-effective service.
Leading applications’ development and data principles, standards covering all application tools and technologies and manages Networking components, Passive components, Telecommunication links, etc.
NIDA HAYJAA
Springfield, VA
adc5vn@r.postjobfree.com
Al Hamra Girls School – Jeddah- Saudi Arabia,
• Head of IT Department: Aug. 2013 – Mar. 2017
Tasks:
Classera (e-learning) System's Admin
System Administrator for all School Systems (HR, Accounting, Students Report Cards…)
Maintenance Coordinator
Technical Coordinator of MAP test
School Website Admin
School Domain and staff Emails Admin
Supervised the upgrades of software and hardware of the school systems
School’s network Admin
Developed a comprehensive IT Policy and plans
• Computer Teacher and IT Coordinator: Aug. 2011 – Jul. 2013 Tasks:
Computer Teacher from Grade 6 to 12
Maintenance Coordinator
Website Admin
Responsible for all functions, operations and development of Students’ Report Cards System.
Technical Coordinator of MAP test
Conducted IT assessment for update of the whole IT network and database.
Coral International School – Jeddah,
Computer Teacher: Aug. 2009 – Jul. 2011
Tasks:
Teach computer science for students from Grade3 until Grade11
Provide support for the school’s database management team.
Provide basic maintenance for the computers and peripherals used in education.
Supervise the upgrades of software and hardware of the school systems.
Monitor the proper operations of the school’s network.
Develop a comprehensive IT Policy.
Conducted IT assessment for update of the whole IT network and database.
TechnoKids – Jeddah,
Computer Teacher and IT Coordinator: Sep. 2006 – Jul. 2009 Tasks:
Train the computer teachers.
Responsible for three computer labs.
Arrange the school activities.
Manage the school’s IT system according to the rules and policies of Techno Kids.
Maintain systems and data backups in accordance with global best practices.
Ensure data integrity and performed periodic data clean-up
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