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Medical Assistant Data

Location:
Tampa, FL
Posted:
May 10, 2020

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Resume:

STEPHANIE

POE

adc5uf@r.postjobfree.com

317-***-****

Puyallup, WA

SKILLS

Good Clinical Practices

Specimen collections

Trial management

Study protocols

Research SOPs understanding

Informed consent

Medication dispensing

Schedule coordination

Supervisory training

Scheduling

MEDISOFT proficient

Learning management systems

BAC screening/drug screen collection

Patient-focused care

Positive behavior modeling

Medicaid statutes and regulations

Planning and development

Dosage calculation

Clinical instruction

[Software] competency

Strong presentation skills

Data collection and management

Seasoned in medical clinical procedures

Multidisciplinary team collaboration

Medical laboratory procedures

Clinical judgment

Strategic decision-making

High level of autonomy

Regulatory compliance

Information collection

Program management

Analytical thinking

Curriculum development

Strategic planning capability

ICD-9 forms

Ear, nose and throat care

Medicaid management information systems

Student evaluations

One-on-one instruction

Strong clinical judgment

Healthcare billing

Spirometer reading

Patient evaluation

Reporting requirements

EDUCATION

Stephanie Poe

Puyallup, WA

Medical Assistant

John F Kennedy University

Pleasant Hill, CA • Anticipated Graduation 5/2020

Bachelor of Applied Arts: Industrial and Organizational Psychology

PROFESSIONAL SUMMARY

Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities. Certified in Medical Assisting, ISTA, Source Data Documentation, SOPs, GCPs, HIPPA, CITI clinical trial billing Compliance

Skilled at collecting specimens, dispensing medications and consulting with patients during clinical research trials. Experienced in coordinating schedules, results and documentation.

Knowledgeable Clinical Expert adept at recognizing clinical values and abstract data from source documents. Uses analytical skills to identify data or patient safety issues.

Versatile Clinical Coordinator offering 17-year background in healthcare. Comprehensive hands-on training in all areas of patient care with advanced proficiency in electronic charting systems like Epic software.

Methodical Quality Improvement Coordinator well-versed in conducting care and clinical staff assessments. Clear and concise communicator with an insightful and diligent approach.

WORK HISTORY

MultiCare Institute for Research and Innovation - Clinical Research Coordinator I

Puyallup, WA • 07/2019 - Current

Maintained compliance with protocols covering patient care and clinical trial operations

Collected data and followed research protocols, operations manuals and case report form requirements

Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets

Followed informed consent processes and maintained records

Collected, evaluated and modeled collected data

Screened patient records, databases and physician referrals to identify prospective candidates for research studies

Worked with principal investigator and sponsors to facilitate daily trial activities and ensure compliance with research protocols

Gathered, processed and shipped lab specimens

Coordinated clinical trials focused on disorders such as Congested Heart Failure and Myocardial Infarctions

Facilitated timely check-in by greeting visitors and establishing purpose of visits

Created and maintained computerized record management systems to record and process data and generate reports

Strategically planned methods to achieve operational goals and targets

Participated in facility surveys and inspections made by authorized governmental agencies

Investigated and reported issues relating to patient care or conditions that might hinder patient well-being

Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans

Accurately recorded and reported test results per established procedures

Verified important patient information such as iMedidata/Rave, Epic and Allegro CTMS for entry into patient management system

Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals

Collected blood, tissue and other laboratory specimens and prepared for lab testing

Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions

Performed vitals/glucose testing and assisted in administering injections and urinalysis

Investigated, provided and submitted information to Quality Department about special incidents, events and complaints

Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials

QTC Medical Group - Clinical Office Coordinator

Carmel, IN • 10/2017 - 05/2019

Collected all pertinent data and calculations to aid physician in interpreting results

Documented vital signs and health history for patients every visit

Assisted with routine checks and diagnostic testing by collecting and processing specimens

Prepared relevant SRM documents in conformance with Safety Management System (SMS) order

Checked identification of all persons entering and exiting facility

Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity

Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting

Led multidisciplinary, continuous quality improvement program to improve patient outcomes

Managed patient panels for all providers

Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems

Assisted Regional Manager with new hire processing and existing training programs, responsible for the management and reporting of workload data to the Regional Manager

Measured team performance and reported metrics to leadership team members, monitored scheduled leave requests for providers, and managed staff coverage for employees

Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties

Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention

Operated complex cardiac monitoring systems, including ECG rhythm screens, computerized dysrhythmia detection system and rhythm strip printers

Prepared complete and accurate design documentation and build/quality/performance records

Maintained historical records by documenting system changes and revisions

Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions

Coordinated clinic setup to meet outpatient veteran demands

Center for Ear Nose Throat and Allergy - Lead Medical Assistant

Carmel, IN • 04/2016 - 10/2017

Explained procedures to patients to reduce anxieties and increase patient cooperation

Maintained detailed records of test results by entering data and patient information into computer

Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment

Collected all pertinent data and calculations to aid physician in interpreting results

Documented vital signs and health history for patients every visit

Assisted with routine checks and diagnostic testing by collecting and processing specimens

Called and faxed pharmacies to submit prescriptions and refills

Implemented care and efficiency improvements to support and enhance office operations

Oriented and trained new staff on proper procedures and policies

Obtained client medical history, including medication information, symptoms and allergies

Updated inventory, expiration and vaccine logs to maintain current tracking documentation

Conducted monthly and quarterly inventory of supplies using facility cost reporting records

Sanitized, restocked and organized exam rooms and medical equipment

Prepared and administered medications to alleviate patient symptoms

Reported any unusual or urgent circumstances in patients' condition or environment immediately to the Nurse Practitioner, Physician's Assistant or provider, responsible for the management and reporting of workload data to the Office Manager

Managed patient panels for all providers

Directed patients to exam rooms, fielded questions and prepared for physician examinations

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus

Taught patients about medications, procedures and care plan instructions

Collected and documented patient medical information such as blood pressure and weight

Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

Performed clerical duties, such as word processing, data entry, answering phones and filing

Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions

Wellness Corporate Solutions LLC - Lead Biometric Screener

Bethesda, MD • 01/2013 - 10/2017

Applied comprehensive understanding of high-volume manufacturing processes and materials to optimize designs

Maintained historical records by documenting system changes and revisions

Researched and analyzed information into briefing papers, reports and project papers

Molded team and embraced change to adapt within dynamic market

Used measuring tools such as gages and tape measure to identify conforming parts during production

Acted as First Responder in emergency situations, applying CPR and First Aid training

Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units

Managed and monitored external vendor relationships by conducting ad hoc audits

Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences

Checked identification of all persons entering and exiting facility

Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures

Prepared relevant SRM documents in conformance with Safety Management System (SMS) order

Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention

Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems

Monitored service capabilities and collaborated cross-functionally to ensure needs were met and escalated issues were resolved

Resolved complaints and issues involving both guests and employees

Provided mobility assistance such as walking and regular exercising

Loaded, unload and moved material to and from storage and production areas

Remain informed on current regulations, especially concerning research industry and document creation

Communicated with clients to review contract, answer any questions and learn about their unique scenarios and how to troubleshoot

Managed quality assurance program including on site evaluations, internal audits and customer surveys

Measured team performance and reported metrics to leadership team members, monitored scheduled leave requests for providers, and managed staff coverage for employees

Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions

Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract

Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch

Liberty National Life Insurance Company - Insurance Agent

Indianapolis, IN • 11/2015 - 04/2016

Analyzed customer needs and then provided the best options, upselling products and services

Maintained a pleasant and cordial attitude always, even when issues arose

Engaged customers and provided a high level of service by carefully explaining details about their documents

Provided quick turnaround time when customers called with questions, usually within 24-48 hours

Resolved issues quickly through meticulous research and quick decision making

Covance – Research - Associate Data Manager

Indianapolis, IN • 05/2015 - 04/2016

Designed and developed operating processes for converting and refining raw materials into products

Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Remain informed on current regulations, especially concerning research industry and document creation

Guarantee timely delivery of quality data transfer files for clients.

● Monitoring clinical laboratory data.

● Review the data transfer calendar and ensure that it is accurate.

● Generate data files if necessary and follow Global Transmission

Instructions.

● Review the properties of data files and error reports.

● Data Extraction.

● Excel.

● Inform data Managers of any findings and follow-up as needed.

● Send data transfer files to clients and store data transfer-related

communications and other documents as needed.

● Investigate and resolve client data queries, analyze standard, final and

ad hoc lab data.

● Receive training from data Managers on specific query processes as

needed.

● Prioritize, investigate and reply to data queries.

● Secure data transfer.

● SQL documentation.

● Analyzing clinical data.

● Consult data Managers for help in resolving issues as needed.

● Submit data revisions to the Data Revision Center as needed, and

ensure revisions are available for critical data transfers.

● Close completed query tasks in departmental logging too,

Initiated timely response to emails, voicemails and written correspondence

Provided clear and timely technical data required for design and specification of product

Used database to research, gather, analyze and present data

Consulted with internal and external clients via email and telephone correspondence to identify business needs and define technical requirements

Ensured compliance with policies and quality standards to maintain consistency in quality of services

All Care Rheumatology - Clinical Assistant

Noblesville, IN • 05/2014 - 05/2015

Assisted with routine checks and diagnostic testing by collecting and processing specimens

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

Prepared and administered medications to alleviate patient symptoms

Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions

Collected and documented patient medical information such as blood pressure and weight

Reviewed physician's calendar and scheduled patient appointments by telephone and in-person

Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels

Supported patients across various hospitals with both physical and emotional needs

Equipped patients with assistance required for basic care

Sanitized, restocked and organized exam rooms and medical equipment

Taught patients about medications, procedures and care plan instructions

Comforted anxious patients before procedures and listened to concerns, offering support and compassion

Performed venipuncture and administered vaccinations for patients between ages of 16 and 99

Gathered forms, copied insurance cards and photo identification to collect patient information for billing and insurance filing

Directed patients to exam rooms, fielded questions and prepared for physician examinations

Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients

Called and faxed pharmacies to submit prescriptions and refills

Medication prior authorization

Specimen collection and processing, radiology precerts, vitals, data

entry, and medication in-services.

● Administered biological medications, patient education, steroid

injections, multiple other injections, and monitoring intravenous

medication infusions, blood draws, urine screens.

● Documented treatments, prescription refills, inventory and ordered

ICD-9 and CPT coding for diagnosis, testing and procedures

Completing FMLA and disability forms

Certified that equipment and supplies were properly maintained for

quality patient care and safety

Ensured efficacy of treatments through monitoring of treatment

regimens

Narcotics monitoring through INSPECT

Eli Lilly – Research - Clinical Supply Coordinator-Contract

Indianapolis, IN • 05/2014 - 08/2014

Analyzed contract documents to identify ambiguity and conflicts between documents and specification

Transporting and extending clinical trial study material.

● Generated the new extension study drug expiry forms in order for the

clinical supply coordinators to complete.

● Update and archive the new order supply date expiration for all

clinical trial material.

● Inform the clinical supply coordinators once the material has been

quality approved and or is ready for label extension generation.

● Data Extraction.

● Weekly and monthly Excel tracker updates.

● Secure Portal transfer.

● Analyzing clinical data.

● Contacted the hubs and depots to let them know that the extension

process is under way and that labels have been shipped.

● Updated new drug product and quality assurance when their target

approval date had passed by sending a weekly snapshot.

● Excel.

● Contacted clinical supply coordinators to let them know when they have had a new extension expiry document to long or if it's incomplete or in violation of lead times, following company SOPs in accordance with GCP

Covance – Research -Program Representative

Greenfield, IN • 01/2013 - 04/2014

Reviewed and tracked reports, documents and applications

Responsible for obtaining prior authorization for specified and appointed medications.

● Secure data transfer.

● Data entry of obtained documentation from multiple insurance

companies, pharmacies, doctor offices and cites of care.

● Benefit investigation and verification of medication and through

insurance.

● Analyze clinical data.

● Excel.

● Used the Biogen system and Axis as computer software for this

position, following company SOPs in accordance with GCP

Center for Ear Nose Throat and Allergy - Supervising Medical Assistant

Carmel, IN • 04/2009 - 05/2013

● Prescription refills.

● Monitoring and Evaluating Narcotic Medications and refills.

● Completing Durable Medical Equipment Request, Prior Authorizations

and Home Health Orders for post-operative patients.

● Creating patient cases for the doctors and different departments

within the practice.

● Post-operative education for the patients.

● Uploading and downloading patient information in patient charts

from Athena, Allscripts and Intact.

● Coordinating patient visits and care with multiple doctors.

● Medical Terminology.

● Venipuncture.

● Pulmonary Functions Test.

● Routinely collaborated with department managers to correct problems

and improve services.

● Created and maintained computerized record management systems to

record and process data and generate reports.

● Followed infection control procedures.

● Assisted with standards for selection, promotion and termination of

staff.

● Scheduled patient admissions and discharges.

● Reviewed documentation for compliance with requirements and

accuracy of information.

Managed patient panels for all providers

Developed Functional Behavioral Assessments and Positive Behavioral Intervention Plans with the assistance of the Chief Operating Officer

Interpreted and communicated new or revised policies to staff

Assisted doctors with surgeries and non-invasive procedures

Achieved high staff morale and retention through effective

communication, prompt problem resolution, proactive supervisory

practices and facilitating a proactive work environment

Trained new staff on quality control and clinic procedures

Performed lab tests and communicated results

Assisted in resolving and satisfying patient requests and internal

operational issues

Performed monthly inventory and maintained office and medical

supply counts

Managed team of 6 medical assistants, monitored scheduled leave requests for providers, and managed staff coverage for employee

Ensured HIPAA compliance

Indiana Heart Physicians - Medical Assistant

Indianapolis, IN • 10/2005 - 04/2009

Dr. Susan Hole Iwasko - Medical Office Manager

Indianapolis, IN • 04/2004 - 10/2005

Women's Health Alliance - Medical Assistant

Indianapolis, IN • 06/2003 - 04/2004

ABC Pediatrics - Medical Assistant

Indianapolis, IN • 05/2002 - 06/2003

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