Medical Assistant Data
Resume:
STEPHANIE
POE
*************@****.***
Puyallup, WA
SKILLS
Good Clinical Practices
Specimen collections
Trial management
Study protocols
Research SOPs understanding
Informed consent
Medication dispensing
Schedule coordination
Supervisory training
Scheduling
MEDISOFT proficient
Learning management systems
BAC screening/drug screen collection
Patient-focused care
Positive behavior modeling
Medicaid statutes and regulations
Planning and development
Dosage calculation
Clinical instruction
[Software] competency
Strong presentation skills
Data collection and management
Seasoned in medical clinical procedures
Multidisciplinary team collaboration
Medical laboratory procedures
Clinical judgment
Strategic decision-making
High level of autonomy
Regulatory compliance
Information collection
Program management
Analytical thinking
Curriculum development
Strategic planning capability
ICD-9 forms
Ear, nose and throat care
Medicaid management information systems
Student evaluations
One-on-one instruction
Strong clinical judgment
Healthcare billing
Spirometer reading
Patient evaluation
Reporting requirements
EDUCATION
Stephanie Poe
Puyallup, WA
Medical Assistant
John F Kennedy University
Pleasant Hill, CA • Anticipated Graduation 5/2020
Bachelor of Applied Arts: Industrial and Organizational Psychology
PROFESSIONAL SUMMARY
Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities. Certified in Medical Assisting, ISTA, Source Data Documentation, SOPs, GCPs, HIPPA, CITI clinical trial billing Compliance
Skilled at collecting specimens, dispensing medications and consulting with patients during clinical research trials. Experienced in coordinating schedules, results and documentation.
Knowledgeable Clinical Expert adept at recognizing clinical values and abstract data from source documents. Uses analytical skills to identify data or patient safety issues.
Versatile Clinical Coordinator offering 17-year background in healthcare. Comprehensive hands-on training in all areas of patient care with advanced proficiency in electronic charting systems like Epic software.
Methodical Quality Improvement Coordinator well-versed in conducting care and clinical staff assessments. Clear and concise communicator with an insightful and diligent approach.
WORK HISTORY
MultiCare Institute for Research and Innovation - Clinical Research Coordinator I
Puyallup, WA • 07/2019 - Current
Maintained compliance with protocols covering patient care and clinical trial operations
Collected data and followed research protocols, operations manuals and case report form requirements
Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets
Followed informed consent processes and maintained records
Collected, evaluated and modeled collected data
Screened patient records, databases and physician referrals to identify prospective candidates for research studies
Worked with principal investigator and sponsors to facilitate daily trial activities and ensure compliance with research protocols
Gathered, processed and shipped lab specimens
Coordinated clinical trials focused on disorders such as Congested Heart Failure and Myocardial Infarctions
Facilitated timely check-in by greeting visitors and establishing purpose of visits
Created and maintained computerized record management systems to record and process data and generate reports
Strategically planned methods to achieve operational goals and targets
Participated in facility surveys and inspections made by authorized governmental agencies
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
Accurately recorded and reported test results per established procedures
Verified important patient information such as iMedidata/Rave, Epic and Allegro CTMS for entry into patient management system
Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
Collected blood, tissue and other laboratory specimens and prepared for lab testing
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
Performed vitals/glucose testing and assisted in administering injections and urinalysis
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
QTC Medical Group - Clinical Office Coordinator
Carmel, IN • 10/2017 - 05/2019
Collected all pertinent data and calculations to aid physician in interpreting results
Documented vital signs and health history for patients every visit
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
Checked identification of all persons entering and exiting facility
Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity
Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting
Led multidisciplinary, continuous quality improvement program to improve patient outcomes
Managed patient panels for all providers
Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
Assisted Regional Manager with new hire processing and existing training programs, responsible for the management and reporting of workload data to the Regional Manager
Measured team performance and reported metrics to leadership team members, monitored scheduled leave requests for providers, and managed staff coverage for employees
Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
Operated complex cardiac monitoring systems, including ECG rhythm screens, computerized dysrhythmia detection system and rhythm strip printers
Prepared complete and accurate design documentation and build/quality/performance records
Maintained historical records by documenting system changes and revisions
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Coordinated clinic setup to meet outpatient veteran demands
Center for Ear Nose Throat and Allergy - Lead Medical Assistant
Carmel, IN • 04/2016 - 10/2017
Explained procedures to patients to reduce anxieties and increase patient cooperation
Maintained detailed records of test results by entering data and patient information into computer
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Collected all pertinent data and calculations to aid physician in interpreting results
Documented vital signs and health history for patients every visit
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Called and faxed pharmacies to submit prescriptions and refills
Implemented care and efficiency improvements to support and enhance office operations
Oriented and trained new staff on proper procedures and policies
Obtained client medical history, including medication information, symptoms and allergies
Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Conducted monthly and quarterly inventory of supplies using facility cost reporting records
Sanitized, restocked and organized exam rooms and medical equipment
Prepared and administered medications to alleviate patient symptoms
Reported any unusual or urgent circumstances in patients' condition or environment immediately to the Nurse Practitioner, Physician's Assistant or provider, responsible for the management and reporting of workload data to the Office Manager
Managed patient panels for all providers
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Taught patients about medications, procedures and care plan instructions
Collected and documented patient medical information such as blood pressure and weight
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Performed clerical duties, such as word processing, data entry, answering phones and filing
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Wellness Corporate Solutions LLC - Lead Biometric Screener
Bethesda, MD • 01/2013 - 10/2017
Applied comprehensive understanding of high-volume manufacturing processes and materials to optimize designs
Maintained historical records by documenting system changes and revisions
Researched and analyzed information into briefing papers, reports and project papers
Molded team and embraced change to adapt within dynamic market
Used measuring tools such as gages and tape measure to identify conforming parts during production
Acted as First Responder in emergency situations, applying CPR and First Aid training
Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units
Managed and monitored external vendor relationships by conducting ad hoc audits
Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
Checked identification of all persons entering and exiting facility
Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures
Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
Monitored service capabilities and collaborated cross-functionally to ensure needs were met and escalated issues were resolved
Resolved complaints and issues involving both guests and employees
Provided mobility assistance such as walking and regular exercising
Loaded, unload and moved material to and from storage and production areas
Remain informed on current regulations, especially concerning research industry and document creation
Communicated with clients to review contract, answer any questions and learn about their unique scenarios and how to troubleshoot
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Measured team performance and reported metrics to leadership team members, monitored scheduled leave requests for providers, and managed staff coverage for employees
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract
Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
Liberty National Life Insurance Company - Insurance Agent
Indianapolis, IN • 11/2015 - 04/2016
Analyzed customer needs and then provided the best options, upselling products and services
Maintained a pleasant and cordial attitude always, even when issues arose
Engaged customers and provided a high level of service by carefully explaining details about their documents
Provided quick turnaround time when customers called with questions, usually within 24-48 hours
Resolved issues quickly through meticulous research and quick decision making
Covance – Research - Associate Data Manager
Indianapolis, IN • 05/2015 - 04/2016
Designed and developed operating processes for converting and refining raw materials into products
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Remain informed on current regulations, especially concerning research industry and document creation
Guarantee timely delivery of quality data transfer files for clients.
● Monitoring clinical laboratory data.
● Review the data transfer calendar and ensure that it is accurate.
● Generate data files if necessary and follow Global Transmission
Instructions.
● Review the properties of data files and error reports.
● Data Extraction.
● Excel.
● Inform data Managers of any findings and follow-up as needed.
● Send data transfer files to clients and store data transfer-related
communications and other documents as needed.
● Investigate and resolve client data queries, analyze standard, final and
ad hoc lab data.
● Receive training from data Managers on specific query processes as
needed.
● Prioritize, investigate and reply to data queries.
● Secure data transfer.
● SQL documentation.
● Analyzing clinical data.
● Consult data Managers for help in resolving issues as needed.
● Submit data revisions to the Data Revision Center as needed, and
ensure revisions are available for critical data transfers.
● Close completed query tasks in departmental logging too,
Initiated timely response to emails, voicemails and written correspondence
Provided clear and timely technical data required for design and specification of product
Used database to research, gather, analyze and present data
Consulted with internal and external clients via email and telephone correspondence to identify business needs and define technical requirements
Ensured compliance with policies and quality standards to maintain consistency in quality of services
All Care Rheumatology - Clinical Assistant
Noblesville, IN • 05/2014 - 05/2015
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Prepared and administered medications to alleviate patient symptoms
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Collected and documented patient medical information such as blood pressure and weight
Reviewed physician's calendar and scheduled patient appointments by telephone and in-person
Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels
Supported patients across various hospitals with both physical and emotional needs
Equipped patients with assistance required for basic care
Sanitized, restocked and organized exam rooms and medical equipment
Taught patients about medications, procedures and care plan instructions
Comforted anxious patients before procedures and listened to concerns, offering support and compassion
Performed venipuncture and administered vaccinations for patients between ages of 16 and 99
Gathered forms, copied insurance cards and photo identification to collect patient information for billing and insurance filing
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients
Called and faxed pharmacies to submit prescriptions and refills
Medication prior authorization
Specimen collection and processing, radiology precerts, vitals, data
entry, and medication in-services.
● Administered biological medications, patient education, steroid
injections, multiple other injections, and monitoring intravenous
medication infusions, blood draws, urine screens.
● Documented treatments, prescription refills, inventory and ordered
ICD-9 and CPT coding for diagnosis, testing and procedures
Completing FMLA and disability forms
Certified that equipment and supplies were properly maintained for
quality patient care and safety
Ensured efficacy of treatments through monitoring of treatment
regimens
Narcotics monitoring through INSPECT
Eli Lilly – Research - Clinical Supply Coordinator-Contract
Indianapolis, IN • 05/2014 - 08/2014
Analyzed contract documents to identify ambiguity and conflicts between documents and specification
Transporting and extending clinical trial study material.
● Generated the new extension study drug expiry forms in order for the
clinical supply coordinators to complete.
● Update and archive the new order supply date expiration for all
clinical trial material.
● Inform the clinical supply coordinators once the material has been
quality approved and or is ready for label extension generation.
● Data Extraction.
● Weekly and monthly Excel tracker updates.
● Secure Portal transfer.
● Analyzing clinical data.
● Contacted the hubs and depots to let them know that the extension
process is under way and that labels have been shipped.
● Updated new drug product and quality assurance when their target
approval date had passed by sending a weekly snapshot.
● Excel.
● Contacted clinical supply coordinators to let them know when they have had a new extension expiry document to long or if it's incomplete or in violation of lead times, following company SOPs in accordance with GCP
Covance – Research -Program Representative
Greenfield, IN • 01/2013 - 04/2014
Reviewed and tracked reports, documents and applications
Responsible for obtaining prior authorization for specified and appointed medications.
● Secure data transfer.
● Data entry of obtained documentation from multiple insurance
companies, pharmacies, doctor offices and cites of care.
● Benefit investigation and verification of medication and through
insurance.
● Analyze clinical data.
● Excel.
● Used the Biogen system and Axis as computer software for this
position, following company SOPs in accordance with GCP
Center for Ear Nose Throat and Allergy - Supervising Medical Assistant
Carmel, IN • 04/2009 - 05/2013
● Prescription refills.
● Monitoring and Evaluating Narcotic Medications and refills.
● Completing Durable Medical Equipment Request, Prior Authorizations
and Home Health Orders for post-operative patients.
● Creating patient cases for the doctors and different departments
within the practice.
● Post-operative education for the patients.
● Uploading and downloading patient information in patient charts
from Athena, Allscripts and Intact.
● Coordinating patient visits and care with multiple doctors.
● Medical Terminology.
● Venipuncture.
● Pulmonary Functions Test.
● Routinely collaborated with department managers to correct problems
and improve services.
● Created and maintained computerized record management systems to
record and process data and generate reports.
● Followed infection control procedures.
● Assisted with standards for selection, promotion and termination of
staff.
● Scheduled patient admissions and discharges.
● Reviewed documentation for compliance with requirements and
accuracy of information.
Managed patient panels for all providers
Developed Functional Behavioral Assessments and Positive Behavioral Intervention Plans with the assistance of the Chief Operating Officer
Interpreted and communicated new or revised policies to staff
Assisted doctors with surgeries and non-invasive procedures
Achieved high staff morale and retention through effective
communication, prompt problem resolution, proactive supervisory
practices and facilitating a proactive work environment
Trained new staff on quality control and clinic procedures
Performed lab tests and communicated results
Assisted in resolving and satisfying patient requests and internal
operational issues
Performed monthly inventory and maintained office and medical
supply counts
Managed team of 6 medical assistants, monitored scheduled leave requests for providers, and managed staff coverage for employee
Ensured HIPAA compliance
Indiana Heart Physicians - Medical Assistant
Indianapolis, IN • 10/2005 - 04/2009
Dr. Susan Hole Iwasko - Medical Office Manager
Indianapolis, IN • 04/2004 - 10/2005
Women's Health Alliance - Medical Assistant
Indianapolis, IN • 06/2003 - 04/2004
ABC Pediatrics - Medical Assistant
Indianapolis, IN • 05/2002 - 06/2003
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