MANNU SHARMA

**, ********** **

BRAMPTON, Ontario, L7A1X6

647-***-****

adc5u4@r.postjobfree.com

Well-rounded Telecommunication Technician meticulously coordinating phone and voice mail messages to clients. Providing essential support and expertise with regards to various communication systems. Focused on maintaining accurate inventory of supplies and components while performing routine system inspections, repair and installations.

HIGHLIGHT

INSTALLATION OF TELEPHONE, INTERNET, CABLE TV FOR RESIDENTIAL & COMMERCIAL BUILDINGS.

PROFICIENCY IN TROUBLESHOOTING & INSTALLATION OF TELCOMMUNICATION EQIPMENTS.

COMPREHENSION OF TECHNICAL INSTRUCTIONS.

KNOWLEDGE OF TELECOMM. STANDARDS.

ABILITY TO WORK AT HEIGHTS ON AERIAL POLE LINE INFRASTRUCTURE & ADVERSE WEATHER CONDITIONS.

VALID DRIVER”S LICENSE WITH CLEAN RECORD.

WORK EXPERIENCE

September 2018 to TILL Present- WORKING AS RESIDENTIAL TELECOM TECHNICIAN WITH LINK-ON COMMUNICATION INC., (ROGERS)

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of telecommunication products.

Coordinated installation of all new users and relocations of existing users.

Installed and configured new devices and system components.

Responded to service requests during and after business hours.

Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.

Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.

Trained junior members of team regarding troubleshooting.

EDUCATION

Candidate for Business Accounting-Ontario College Diploma 2016-01-07 to 2018-04-10

CAMBRIAN COLLEGE OF APPLIED ARTS AND TECHNOLOGY, TORONTO, Ontario, Canada

Management Accounting

Organizational behaviour

Project Management

Business Mathematics

Business Law

Corporate social responsibility

Strategic business decisions.

Canadian political studies.

Economics

Marketing

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