Pharmaceutical Sales, Business Management, Radio & TV

MICHELLE P. DANIEL

910-***-**** • Wilmington, NC 28409 • ***************@*****.*** • www.linkedin.com/in/michellepdaniel ACCOUNT MANAGER • CUSTOMER RELATIONS • PROJECT COORDINATOR Consultative business professional with excellent interpersonal communication skills, cross functional experience in planning, analysis, and collaborating on projects with clients, management, and technical staff focusing on customer service, business operations, and teamwork to successfully contribute to organizational profitability and long-term relationships.

• Relationship Management • Project Management • Cross-functional Teamwork

• Customer Service • A/R, Collections • Business Development

• Planning • Quality Assurance • Branding / Marketing

• Data Analysis • Inventory Control • Scheduling

• Networking • Purchasing • Presentations

• Troubleshooting • Account Management • Corporate Communications C O R E C O M P E T E N C I E S

• CUSTOMER RELATIONS – Troubleshooting, Critical Thinking, Account Research, Establishing Rapport Highly effective at creating and maintaining good customer relations to maximize sales and grow business

• PROJECT COORDINATION – Operational leadership, Scheduling, Organization, Resources, Deadlines

• COMMUNICATIONS / TEAMWORK – Internal / external communication, Collaboration, Conduct meetings P R O F E S S I O N A L E X P E R I E N C E

Local Voice Media Wilmington, NC 2014 - 2019

BUSINESS MANAGER Local Voice Media 2019

• Organize daily business traffic of two radio stations and online newspaper involving A/R, supply management, log reconciliation, deposits, and weekly business reporting to management

• Coordinate information and support sales representatives, production managers, business managers, production staff, and clients to manage accounts and ensure customer success

• Process monthly billing including invoicing clients, payments, adjustments, and collections ON-AIR PERSONALITY Local Voice Media 2014 - 2019

• Host the Penguin 98.3 award winning radio program, voted Best Local Station for 15 consecutive years SALES & MARKETING ASSISTANT COORDINATOR Landfall Realty • Wilmington, NC 2017 - 2018

• Assisted in creating advertising and marketing campaigns, social media promotions, and website content TELEVISION HOST Time Warner Cable • Wilmington, NC 2005 - 2010

• Created informative yet entertaining extended commercials by interviewing business owners advertising with Time Warner’s Cape Fear Now channel, using engaging questioning to guide the segments and focus on points of interest clients viewed important to showcase for customers MICHELLE P. DANIEL • 910-***-**** • PAGE 2 OF 2

MUSIC DIRECTOR / ON-AIR PERSONALITY Local Voice Media • Wilmington, NC 2004 - 2008

• Directed music programming for The Penguin 98.3, oversaw appropriate genre mix and determined music and programs reflecting interests and tastes of listening community

• Hosted the Bone 103.7 and Penguin 98.3, award winning stations voted Best Local Radio Station for 15 consecutive years in Wilmington (Sea Comm Media, Hometown Wilmington Media, Local Voice)

• Set up contests and marketing projects that increased listeners, ratings, and advertising sales

• Created impactful relationships with national music industry representatives and talented artists

• Operated multiple software systems associated with producing radio station programs PHARMACEUTICAL SALES Carter-Wallace Labs / Boehringer Ingelheim • Wilmington, NC 1997 - 2000

• Ranked top tier performer in President’s Sales Club Ranking; Pharmaceutical Sales Training Class Leader

• Developed sales territory for two companies that covered southeastern NC and involved presentations, promotions, conventions, sales programs, and growing relationships with physician groups DNA ANALYST NC State Bureau of Investigation Crime Lab • Raleigh, NC 1994 - 1997

• Processed, analyzed, and produced DNA profiles maintained by NC State Bureau of Investigation and National DNA Database (CODIS) which required special training by the FBI at Quantico P E R S O N A L S T R E N G T H S

People Skills Persuasive Teamwork Good Attitude Time Management Customer-focused Collaboration Communication Personable Decision Making Organization Active Listener Team Player Integrity Detail Oriented Self Starter Dependable Coordination V O L U N T E E R

School Classroom Parent (2002-2014) • PTA Committee Member (2008-2010) • School Library Assistant

(2010-2018) • Sunday School Teacher (2007-2010) • Worship Basket volunteer (2012, 2018-2019) • Greeter (2016-2019) • Wrightsville Beach Marathon Station volunteer (2015-2018) C O M P U T E R / T E C H N O L O G Y

Microsoft Word, Excel, Wedel CRM (traffic management, billing, reporting, scheduling, sales, inventory) Slack (instant messaging, file sharing, communication), Google Hangouts (cross functional meetings) WordPress website design and content management, Remote desktop screen sharing, online meetings NexGen Digital (automation system – file transfers, voice-tracking, scheduling, program time-shifting) Adobe Audition (audio recording), Authorize.Net (payment system), Graphic Design, Adobe Photoshop C E R T I F I C A T I O N / L I C E N S E

Notary Public, North Carolina

E D U C A T I O N

Bachelor of Arts (BA in Biological Sciences with Psychology courses) - Southern Illinois University, Carbondale

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