Service Representative Customer

Sherif Aziz

*** ******* ****** ******

Telephone: 514-***-****

Email: ***************@*******.***

Computer KNOWLEDGE: Proficient with MS Excel, Word and Internet

Languages: Speaking English fluently (Reading and Writing)

Arabic is my mother tongue

Speaking French intermediate

PROFILE

More than 19 years of experience in banking

Bachelor degree in accounting (Ain Shams University in Cairo).

Ability to meet deadlines and work under pressure.

Capacity to create my own work tools.

Team player, ability to quickly acquire new skills, organized and autonomous.

PROFESSIONNAL EXPERIENCE

Customer service representative and sales in the call center of Green Light Market company (2016 to present) part time

Driver at Uber (2017 to resent) part time

Customer Service Representative

1998-2016

United Bank (Egypt)

Find a benefit to the client

Promote bank products and services.

Maintain and manage existing accounts.

Capture new accounts.

Respond to customer inquiries and resolve.

Maintain customer database and update periodically.

Assist customers in depositing and withdrawing cash.

Assist customers with self-service banking.

Answering the phones to process and solve the clients need

Bank Teller

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.

Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; completing safe-deposit box procedures.

Risk Retail Analyst

Analysing the cases which request a personal loan through estimating the income of the customer and his monthly expenses to take a decision by accepting to give him the loan or refuse the case and then writing a report memo by the final result of the case.

EDUCATION

Bachelor degree in accounting

Ain shams university, Egypt

Start a business course (Montreal) 2016

1998

Avilable to relocate to anywhere in Canada

References available upon request

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