Data Analyst Sales

CHUKWUKA UTEBOR

****, ********* ****, *******, ** 27613 919-***-**** ***********@*****.***

CAREER PROFILE

Data analyst with over 3 years working experience in analyzing, reporting and forecasting job demand for Fortune 500 company in the Telecommunication Sector. Analyzed over 6,000,000 rows of customer call data and built data driven reports for the field leadership team.

I am proficient in Data analysis, Data visualization, data extraction, data manipulation, data loading, report presentation, report building with Tableau, writing complex Sql queries, Python Programming and quality auditing.

CAREER HIGHLIGHT

Achieved over 99% of customer appointment met through efficient data analysis and reporting.

95% Improvement on my region’s mean time to repair metrics by proactively managing stream capacities.

Provided data driven up to date information needed for workforce management to field leadership.

Achieved over 92% regulatory compliance by effectively analyzing and communicating insights from the post trade control report.

PROFESSIONAL EXPIERIENCE

CREDIT SUISSE. RTP, NC November 2019 to Present

Client Analyst

6933 Louis Stephens Dr, Morrisville

Acted as a subject matter expert in regulations on behalf of both internal stakeholders and clients

Communicated the importance of controls surrounding Credit Suisse's regulatory compliance obligations

Partnered with our Data & Analytics group to define, implement and maintain control reports

Managed daily exception reports, implementing enhancements as required

Resolve static data issues with internal systems and external vendors

Working with project managers to ensure business-as-usual (BAU) processes can be transitioned seamlessly

Creating and maintaining procedures and policies to reflect current processes

CENTURYLINK INC. Wake Forest, NC January 2019 to November 2019

Forecasting/Data Analyst

14111 Capital Blvd, Wake Forest

Extracted and analyzed daily customer call data using Excel pivot table.

Created statistical forecast in the Forecasting Tool.

Reviewed resulting statistical forecast model and plan.

Performed gap analysis in Click software.

Manipulated / summarized customer call data using Sql.

Wrote complex sql queries to pull data from database.

Provided input to volume planning.

Prepared and maintained relevant reports pertaining to demand planning.

Maintained demand planning system and Forecast Tool.

SNAPNET NIG LTD. Lagos, Nigeria February 2016 - June 2018

Junior Data Analyst

Gather data inputs from multiple sources.

Used statistical methods to analyze and summarize data.

Identified and recommended ideas to streamline business processes.

Identify, analyze and interpret trends, patterns and insights.

Provided support and training on reporting tools and reports.

AW NORTH CAROLINA INC. Durham, NC September 2018 - January 2019

Quality Auditor

Routinely tested product characteristics, in process and post production.

Participated in the quality sampling systems and procedures to ensure that all required test samples. are obtained and prepared for testing.

Prepared samples to the specific required sizes for testing utilizing a Band saw.

Monitoring and assuring of product quality.

Graphed, analyzed, record and reporting meaningful information from tests.

Advised production and quality management of observed trends in quality parameters.

Maintaining and updating test records. Includes data entry of test results into the required databases.

Participated in the evaluation and initiation of actions to improve quality performance.

FOCUS SOFTNET NIG LTD. Lagos, Nigeria September 2015 - February 2016

ERP Solution Consultant

Development and maintenance of customer database and key contacts.

Prepared and implemented sales strategies, action plans and schedules.

Make sales calls to new and existing clients.

Maintain leads database and review client’s performance regularly

Ensured customer service satisfaction and good client relationships.

Develop and reviewed sales / marketing proposals.

Manage Sales and marketing activities to achieve sales performance target.

Successful introduction of Focus Softnet Services to over 100 companies.

SAP HELLAS A.G. Athens, Greece January 2015 - July 2015

SAP ERP FI Consultant

Configured General ledger and new G/L Accounts.

Configured Accounts Payable.

Configured Accounts receivable.

Configured Special general ledger.

Asset accounting customization.

Documenting pre-defined templates.

Designing current business process and business flow.

Preparing flow diagram and DFD.

EDUCATION

UNIVERSITY OF NICOSIA, Nicosia, Cyprus, 2015.

MBA, Management Information System.

DATA CAMP

Data Analysis with Python,2019.

EBONYI STATE UNIVERSITY, Abakaliki, Nigeria, 2007.

BSC, Industrial Mathematics and Computer Science

EXTRA CURRICULLUM ACTIVITIES

Believers’ love world INC, Durham, NC 2018 to present

Choir Department – Serve as (Pianist, Drummer and a Music Producer)

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