Salesforce Data

Kalaiarasan T : *************@*****.***

Certified Salesforce Administrator /Developer : +91-994*******

Professional Profile

Over 2 years of Experience in Administration, Customization, Implementation, Configuration, Apex Classes, Apex Trigger, REST API and out of the box functionality of business applications using Force.com platform in Salesforce.com

Create and Manage Changes to the System –

Proactively seek out and identify needed system changes.

Proactively gather feedback from users.

Manage system changes without interruption to the user.

Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.

Gather requirements from end users.

Modify the system to increase benefits and usability.

Manage the change control process and “Change Management” Committee if appropriate.

Manage all processes that impact / relate to Salesforce.com.

Manage new releases of SFDC and efficiently roll out new features.

Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.

Create custom objects when necessary.

Handle on-going customization/ alteration of Salesforce.com.

Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.

Create new reporting capabilities and respond to ad hoc reporting requests as needed.

Provide support functions as needed.

Provide sales and financial data to company executives.

Maintain System, Security and Integrity –

Map salesforce.com hierarchy and territories in response to personnel changes.

Reassign Accounts, Contacts, and Opportunities in response to personnel changes.

Grant/ remove and maintain user licenses.

Maintain security including sharing rules and security levels.

Design, Create and maintain user roles, profiles and hierarchies.

Monitor application storage usage and archive data as needed.

User Assistance, Training, Adoption and Satisfaction –

Create and administer training to existing or new users/groups.

Provide one to one training to end users on an on-going basis.

Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.

Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.

Communicate regularly with user base regarding new features, enhancements and changes to the system.

Monitor usage and mentor users/groups needing assistance.

Continually seek ways to further enhance the end-user experience.

Be the company SME on Salesforce.com.

Process Creation, Documentation and Maintenance –

Document company processes and workflows.

Develop process documentation and field maps.

Create new processes and associated reporting.

Data Quality, Migration and Maintenance –

Assist with migration from older systems/processes into Salesforce.com.

Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.

Import data as appropriate.

Monitor and manage exception logs for back end system integration with SFDC.

Manage duplicate records.

Monitor and improve data quality.

Ensure data integrity by merging duplicate Leads, Contacts, and Accounts performing mass uploads and updates of data as required.

Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance –

Create and maintain dashboards.

Create and maintain reports including folder maintenance.

Develop complex, macro driven reports to summarize system information for Senior Management.

Build and manage report folders for reps to improve sales efficiency.

Projects

Project No: 1

Title : Audi Australia

Role : Application Maintenance

Client : Audi Australia (Australia)

Duration : Nov 2017 to Dec 2018

Environment : Salesforce.

Description : In this project we support the customer on the functionalities delivered also do the enhancement requested by the customer.

Responsibilities :

Designed and deployed the custom objects, custom tabs, entity-relationship data model, validation rules, auto-response rules, page layouts, components, visual force pages to suit to the needs of the application.

Migration of data from excel to SFDC through apex data loader.

Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.

Develop apex classes, controller classes and apex triggers for various functional needs in the application.

Worked on sales cloud module such as web-to-lead, auto-response rules on standard objects like account, contact, lead, campaigns.

Worked on the service cloud module such as web-to-case, escalation rules, assignment rules.

Project No: 2

Title : Auto Sports Group

Role : Application Maintenance

Client : Auto Sports Group (Australia)

Duration : Jan 2019 to Sep 2019

Environment : Salesforce.

Responsibilities :

Designed and deployed the custom objects, custom tabs, entity-relationship data model, validation rules, auto-response rules, page layouts, components.

Migration of data from excel to SFDC through apex data loader.

Maintain security including sharing rules and security levels.

Design, Create and maintain user roles, profiles and hierarchies.

Maintain, enhance and create workflows, Process builders, functions and configurations within the Salesforce.com environment.

Create new processes and associated reporting.

Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.

Ensure data integrity by merging duplicate Leads, Contacts, and Accounts performing mass uploads and updates of data as required.

Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.

Worked in approval process, Web- to- case, E-mail to case, assignment rules.

Also create and configured Partner community.

Project No: 3

Title : New Age Caravans

Role : Application Maintenance

Client : New Age Caravans (Australia)

Duration : Jan 2019 to Current

Environment : Salesforce.

Responsibilities :

Worked on the service cloud module such as web-to-case, escalation rules, assignment rules.

Create and configure the partner community portal.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Worked on various Salesforce.com standard objects such as Account, Contacts, Case, Activities, Reports and Dashboards custom objects, Triggers, Pages.

Implemented organizational security baseline, object and field level security to hide critical information on the profile users.

Carrying out salesforce administrative works such as data entry, list uploading, list cleansing, reports Etc.

Declaration

I hereby declare that the details provided are correct and I take full responsibility for those furnished above.

Date:

Place: (Kalaiarasan T)

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