Customer Service Office Staff

SUMMARY

SKILLS

EXPERIENCE

Doris C Newman

adc5j2@r.postjobfree.com 706-***-****

Augusta, GA 30909

Highly skilled Intake coordinator versed in management, mentor and team leader. Have extensive background in a broad range of professional skills such as, administration requirements,healthcare processes, intake coordinator, sales, production, data entry, tech support, computer skills, communication, supervision and mentor. Capable of working with all types of personalities and am accustomed to a fast-paced environment where deadlines are priority and handling multiple jobs are a norm. Very dependable and reliable person with skills of planning, organization, building rapport and supervision.

MS Office

Communications

Supervision

Insurance billing

Data entry

Problem solving

Multi-line phone operations

Patient scheduling

Public relations

File and data retrieval systems

Customer service

Organization

First Aid/CPR

Administrative support

Customer relations

Call center experience

Credit card payment processing

Direct sales

Stockroom procedures

Quality assurance controls

Microsoft Office expertise

Hardware diagnosis

Troubleshooting proficiency

Hardware upgrades

Customer support needs assessment

Intake Coordinator

Teleperformance Augusta, Georgia January 2014 - April 2020 Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.

Oversaw training and daily performance of 15 staff. Evaluated employee job performance and motivated staff to improve productivity. Completed skilled administrative work to all office staff and operational requirements. Delivered expert clerical support by efficiently handling a wide range routine and special requirements.

Responded to Providers and other agencies inquiries of services via phone, email or web-based EDUCATION AND TRAINING

platform. Complete medical and behavioral authorization. Data entry

Technical Support Specialist

Teleperformance Augusta, Georgia January 2014 - April 2020 Reviewed account and service histories to identify trends and issues. Evaluated customer account information to assess current issues and determine potential solutions.

Responded to customer's inquiries via phone, email and web-based platform for technical assistance as well as other services of AT&T and DirecTV. Scheduled technical repairs and appointments

Identified customer's issues with product and services investigated causes and offered resolutions

Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.

Multitasked across systems and applications and resolved broad range of technical issues. Customer Service Specialist

SITEL Worldwide Corporation Augusta, Georgia August 2012 - January 2014 Maintained revenue streams by exhausting every option before offering refunds. Evaluated customer account information to assess current issues and determine potential solutions.

Offered external customers first-rate customer services Accepted transactions and provided information about products of Verizon via phone and web-based with customers.

Built client rapport while accurately processing and troubleshooting technical discrepancies. Advised cohorts on system issues, troubleshooting devices as well as took escalations. Floor support/ mentor

Front End Cashier

Walmart Jacksonville, AR September 2011 - January 2012 Performef cash, card, check, gift card and coupon transactions for customer purchases. Addressed and resolved customer complaints with friendly and level-headed assistance. Processed sales, returns and exchanges using POS register system. Kept register terminal area and store clean and orderly. Input accurate data to keep inventory accounts current and prevent system discrepancies. Bachelor of Arts: Sociology

Augusta State University Augusta, GA August 2005 Bachelor of Arts: Psychology

Augusta State University Augusta, GA August 2005

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