Administrative Assistant Customer Service

Jennifer Hostasek

# *** **** ***** ****** **. SW

Edmonton, Alberta T6W 0J7

Telephone: 780-***-****

Highlights of Skills and Abilities

Career Related Skills:

Promote a polite, professional attitude at all times, ensuring a positive corporate image

Proficient data entry skills as well as utilizing SAP as a Super User for T&E/AP/TC/UP

Demonstrate exceptional oral and written communication skills, with an emphasis towards meeting and exceeding employer standards for customer service requirements

Exemplary customer service relations, with the proven ability to provide consistent and courteous service, resulting in a high level of customer satisfaction

Use problem-solving competencies in combination with excellent negotiating and diplomacy skills, to successfully meet the needs of a wide variety of customers

Personal Attributes:

Offer a strong and consistent work ethic used to complete tasks independently and accurately, in a timely and conscientious manner

Accustomed to adapting to a variety of work environments and tasks through the use of strengths in multi-tasking towards maintaining optimal quality of work

Self-Starter with a strong work ethic who enjoys working as part of a team

Coordinated company special events such as celebrations and annual golf tournament for over 200 people with a high rate of success through effective negotiations with various suppliers

Employment History

Field Administrator/Camp Devon Canada 2011 - 2018

Manager Conklin, Alberta (Kirby Plant)

Maintaining work schedule for the NE Gas area, updating phone list as needed, camp management, as well as looking after fleet management. Utilizing SAP for, Vim, CATS, Service Entries, PO’s and Notifications. Varies day to day general administration duties and projects.

Site Administrator Tartan Industrial Contractors Ltd. 2011 -2011 Conklin, Alberta

Entering of Field Technician’s hours, materials, SUB, trucks and ensuring tickets are filled out correctly before work ordering and invoicing. Maintaining good relationships with Field Technicians and customers. Running reports and making sure invoicing is out in a timely manner.

Jennifer Westover Page 2

Employment History Continued:

Administrator Studon Electric & Controls Inc. 2009 - 2011

Red, Deer, Alberta

Entering of Field Technician’s hours for the Red Deer and Conklin Service/ Maintenance department and ensuring tickets are filled out correctly before work ordering and invoicing. Maintaining good relationships with Field Technicians and customers. Running reports and making sure invoicing is out in a timely manner.

Receptionist (part-time) Body Basics 2009 - 2010

Red Deer, Alberta

Receptionist/Secretary Central Alberta Refugee Effort 2008

Red Deer, Alberta

Administrative Assistant NAL Resources Ltd. 2005 - 2007

Blackfalds, Alberta

Entered and maintained production for Alberta Business Units utilizing company-specific software. Ordered supplies, coding invoices and handling daily mail.

Accounts Payable/Receivable Parkland Industries Ltd. 1997 – 2005

Clerk Red Deer, Alberta

Entered all payables and receivables on JD Edwards system.

Education and Training

Completed Certificates of CTC TrainCanada

Microsoft Excel Levels 1, 2, 3 Edmonton, Alberta

Completed Certificate of Northern Computer Training Services Inc.

Micro-computing Edmonton, Alberta

Professional Development

Administrative Assistant Red Deer, Alberta 2006

Media Training Calgary, Alberta 2005

Respectful Workplace Red Deer, Alberta 2006

Volunteer Experience

Volunteer Friend Central Alberta Refugee Effort Committee 2002 – 2007

Red Deer, Alberta

Patient Visitor Red Deer Regional Hospital

References available upon request

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