Customer Service Electrical
Resume:
LOVEPREET KAUR
**** ******** ***. *******, ** N*P 1X8
519-***-****, ******************@*****.***
Skills:-
Overall 2 years of work experience providing exceptional customer service in a retail environment.
Academic training and practical experience using various programming languages and software.
Strong written and interpersonal communications skills developed by working with vendors and customers .
Excellent leadership, organizational and problem-solving skills with an ability to handle multiple tasks at same time.
Comfortable working in fast paced, highly collaborative and dynamic work environment.
Good knowledge of basic computer programs such as Microsoft office, Excel, word and data entry.
Very good verbal and written communication skills, capable of operating common office equipment, and computer – literacy should include basic keyboard data entry.
Excellent knowledge of Outlook, Microsoft office- word, Excel. EMPLOYMENT EXPERIENCE:-
1) Dispatcher cum Customer Representative:
GRJ Transport Inc – (September 2018-November 2019)
Work together with drivers, workers and dispatchers and to create most effective delivery routes and delivery to maximize driver efficiency.
Update customer with appropriate information.
Custom clearance – ACE and ACI.
Track network trouble and repair, provides telephone assistance and support to technicians during troubleshooting and repair.
2) Electrical Protection and Maintenance Engineer: Yuvraj Overseas Pvt. Ltd. – (August 2016 - January 2018)
Perform electrical utility services for industrial based and new building projects.
Installed safety systems, including emergency lighting, uninterruptedly power system and battery system.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
3) SALES ASSOCIATES:-
BIG BAZAAR, LUDHIANA, INDIA – (September 2015-
August 2016)
Managed customer interactions in a professional manner resulting in positive feedback from customers.
Collaborated with team members, vendors and management team to ensure the high quality of service.
Assist an average of 40 customers per day in finding or selecting items, and providing recommendations which have generated a total of $7k in additional revenue.
Assisting team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise and cleaning up.
Provide outstanding customer service, receiving 95% in customer service feedback surveys.
Education:-
Master of Electrical and Computer Engineering.
September 2018 – August 2019
University Of Windsor, Windsor, Ontario.
Bachelor of Technology in Electrical Engineering.
(AUGUST 2012-JUNE 2016)
Guru Nanak Dev Engineering College, Ludhiana,
INDIA
.
ACCOMPLISHMENTS :-
Topper of electrical stream on a college level.
Participated in various quiz competitions at School and College level.
Organized and participated in various technical and cultural events during college fests.
Hobbies:-
Cooking.
Reading.
Photography.
Housekeeping.
References:
Mr. Sukhjinder Singh
Director (GRJ Transport Inc)
*****************@*****.***
Mr. Gurpreet Singh
Dispatch (GRJ Transport Inc)
*****************@****.**
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