Operations Manager

Nicole Atwood

** ********* **** **, ********, New York 11236

732-***-**** *************@***.***

Objective

To be employed by a company with the opportunity to expand knowledge, leadership, and performance skills, as part of a productive team.

Work Experience

International Bonded Couriers 03/16 - Present

Operations Manager

Managing all aspects of the ECCF (Express Consignment Carrier Facility)

Hiring & Terminations for CFS (Container Freight Station)

Create and execute SOPs for new and existing employees

Perform compliance checks with government agencies (FDA, TSA, Customs, etc.)

Communicate with vendors regarding volume expectations

Communicate with clients regarding shipments

Prepare and distribute HR documents (Insurance, disability, vacation)

Payroll

Quotes for clients and agents

Managing building maintenance

Confirming movement (track and trace)

Ordering of supplies

Creating employee schedules

Cadogan Tate Fine Art 03/13 – 03/16

Import & Export Manager

Create and execute SOPs for new and existing clients

Perform compliance checks

Consolidation of containers from multiple clients

Communicate with clients regarding shipments

Prepare pre-alerts for overseas agents

Negotiate rates with carriers and vendors

Quotes for clients and agents

Booking of shipments with vendors

Confirming movement (track and trace)

Issuing of our invoice

Clear TSA Security Threat Assessment

Coach and develop employees for all US locations

Jaguar Freight - Freight Forwarder 05/12 - 03/13

Ocean Export

Create and execute SOPs for new and existing clients

Perform compliance checks

Consolidation of containers from multiple vendors

Communicate with customers regarding shipments

Prepare pre-alerts for overseas agents

Assembling documentation packs for clients

Booking of shipments with vendors

Confirming movement (track and trace)

Issuing of our invoice

Clear TSA Security Threat Assessment

Argents Express - Freight Forwarder 03/11 - 04/12

Ocean / Air Export & Domestic Freight

Create and execute SOPs for new and existing clients

Perform compliance checks

Communicate with customers regarding shipments

Prepare pre-alerts for overseas agents

Assembling documentation packs for clients

Booking of shipments with vendors

Confirming movement (track and trace)

Issuing of our invoice

Clear TSA Security Threat Assessment

Logistics Management Solutions - 3PL (BASF) 06/09 - 01/11

Export Coordinator

Process all export orders and the export documents that are associated with these orders

Resolved all shipping and billing issues with all associated accounts

Coordinated and managed inventory for six global warehouses

Ensure claim and payment deductions

Follow compliance procedures

Ensure adherence to ISO standards

Rhodia (Novecare) - Temp 06/08 - 12/08

Export Coordinator

Process all export orders and the export documents that are associated with these orders for Latin America

Resolved all shipping and billing issues with all Latin American accounts

Coordinated and managed inventory for two global warehouses

Panasonic Computer Solutions (Toughbook), Secaucus, NJ 11/06 - 06/08

Senior Channel Administrator

Involved in architecting and building Customer Support Channels, ensuring the smooth process of orders by identifying and forecasting customer needs and requirements

Effectively manage Channel Support Teams, supervising day-to-day operations

First line contact with Customers for problem resolution relative to pricing, delivery, and logistics issues

Provide direction to staff to resolve issues and support timely process of orders, tracking and customer inquires

Align internal resources to support customer strategies

Track trends in the Channels

Establish run-rates history for Channel partners

Ensure Backorder Reports are updated in a timely manner

Manage tracking to provide on time reporting to customers

Ensure warranty information is updated and provided to the Heartland service provider

Review Backorder report to make necessary adjustments

Manage End of Life models to have minimum impact on inventory levels

Make recommendations on pricing and scraping

Responsible for effective life-cycle management of all models, maintain model data (pricing, model #'s, etc.)

Fulfill weekly allocation plan to Channel Support Team

Facilitate, communicate and implement all sales efforts to satisfy customer requirements

Provide feedback/solutions on issues to improve Team's needs

Attend Company Sales Meetings and travel to customers as needed

Supervise, train, and guide the transfer/successful move of Order Entry Department to Elgin, IL

Work closely with Channel Partners and Credit Team to keep chargebacks under $500K

Responsible for CST team (4 staff) responsible for the Order Processing of $800m in laptops

Sumitomo Chemical America, Inc., Edison, NJ 06/04 - 11/06

Business Owner Assistant

Responsible for three divisions:

Intermediate Materials for the automotive industry (Additives, Rubber Chemicals and Derivatives)

Imaging Chemicals & Organic Intermediates

Custom Synthesis (pharmaceutical)

Customer service

Purchasing / Planning

Material management

Returns

Logistics

Accounting

Office management

SAP, Axapta, Microsoft Office

Event Planner

Assisted in receiving license for chemical compounds and pharmaceuticals

Infineum (Exxon Mobil), Linden, NJ 06/03 - 06/04

Specifications Coordinator

Coordinated formulations for oil and gas additives

Presentations on formula creations

SAP use to make new formulas work globally

Siemens Medical Systems, Monroe Twp., NJ 01/98 - 06/03

Service Returns Coordinator (09/99 - 06/03)

Processed all defective and good returns of the direct sales customers

Tracked shipment parts from warehouse to the respective vendor for credit

Calculated and issued credit due to customer (10,000+ customers)

Dealt with customer contracts and invoice disputes

Accounting representative for customer contacts

Trained others to assist in this position, as the amount of customers had quadrupled in one year

Service Logistics Customer Relations Coordinator (01/99 - 09/99)

Key member of the implementation of SAP which delivers a comprehensive e-business platform designed to help companies collaborate and succeed (regardless of their industry or network environment)

Assisted with on-site training and problems involving the expedition of critical medical parts

Service Logistics Coordinator (01/98 - 01/99)

Received and processed orders from Field Service Engineers, Technical Service Engineers, and medical providers

Issued price and availability

Consulted with purchasing agents, technical clarification, or providers, in order to settle any given situation

Researched different issues to resolve them in an efficient manner

Assisted with training new employees and helped to introduce them to the logistics floor

Comcast Cable Communications, Union, NJ 12/97 - 07/98

Customer Service Supervisor

Education

Middlesex County College, Edison, NJ Attended 2 years, full time

Major: Communications

Rutgers University, New Brunswick, NJ Attended 1 year, part-time

Major: Communications

Bishop George Ahr High School, Edison, NJ Diploma 1993

Skills

SAP, Export, Logistics, Axapta, Word, Excel, PowerPoint, Moveware, PacTrak, ADP Workforce

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