Enthusiastic, hardworking, and eager to administer in a professional environment by demonstrating top-level skills in a growing company. Extensive experience working in customer service, management, and executive office settings providing general administrative support to an office or group sales professionals. Qualified with excellent interpersonal communication, proven multi-tasking skills, detail oriented, and ability to meet deadlines. Specialized in handling multi-line phone systems, monitoring communication, and data entry.
AREA OF EXPERTISE
Administrative Processes
Record / File Management
Vendor Sourcing
Communication / Technical Skills
Bookkeeping
Transcribing
Data Entry
Microsoft Office Suite
Intermediate Excel Knowledge
PROFESSIONAL EXPERIENCE
CBRE: SIEMENS ACCOUNT – Houston, TX 2017 – Present
Facilities Manager/ Client Services
Maintain constant contact with and serve as liaison to business unit
Escalation and resolution
Coordinating and facilitating interior and exterior services
Monitoring complaints and dispatching
Strategically sourcing service providers
Create work orders and P.O.s, supervise vendors, and project management
Responsible for holding vendors accountable to contractual obligations
Work with Siemens Real Estate in creating pivot tables and modifying spreadsheets to achieve analytical goals
Key contributor to implementing site policies
Maintain employee emergency communication log
Data entry and records management
Enforce safety and fire protocols
BRIGHT EYE CARE AND VISION DEVLOPMENT– Houston, TX 2016 – 2017
Optometrist Technician
Work up patients for optometrist
Data entry and insurance billing and coding
General office duties; copies, sent faxes, and handles all outgoing mail and packages
Appointment Setting
Fitting and measuring patients for glasses
Educating patients on eye health, glasses, contact lenses, and alternatives
Maintained communication between doctor and patients
Insurance verification
ROBERT HALF OFFICE TEAM – Houston, TX 2015 – 2017
Administrative Executive
Managed receptionist area in a neat and organized fashion.
Greeted guests and responding to telephone and in-person inquiries for information.
Served as a main point of contact for all outside vendors needing to gain access to the office.
Wrote reports and proposals from dictations and handwritten notes.
Dispensed incoming mail to appropriate recipients throughout the office.
Made copies, sent faxes, and handles all outgoing mail and packages.
Supported executives and handled additional projects when needed.
Data entry and bookkeeping.
Periodically sat in on meetings and transcribed notes.
Established trust and credibility with colleagues by overseeing office in the absence of a supervisor.
Affiliated companies I have administered: Microsoft Corporation, Siemens, Falcon Property Management, Stoller Enterprises, Expro Americas
MACYS– Houston, TX 2014 – 2016
Wedding Dress Specialist - Manager
Provided excellent customer service by tending to the needs of my clients.
Greeted customers and assisted in the fitting rooms.
Made executive decisions according to each individual client.
Managed department by keeping it neat, organized, and well stocked.
Played vital role in merchandising and display.
Consistently surpassed annual sales goals and quotas, along with effectively marketing credit card accounts.
Trained and managed team to focus on customer satisfaction and maintaining customer relationships.
Trained team with focus on product knowledge, emerging trends and maximizing sales.
UNIVERSITY OF TEXAS HEATH – Houston, TX 2013 – 2015
Clinical Services: Dental Dispensary Assistant
Team leader and supervisor of dispensary.
Provided dental assistance to students.
Dispensed materials and instruments to dental students, fellows, professors, and dentists.
Performed light clerical duties such as answering and directing calls, filing, and inventory.
Maintained barcoding system.
Team leader for managing students and faculty during board examinations period.
Project leader through semesters where overseeing employees and assigning tasks where necessary.
Safety liaison of dispensary.
MOTION CONTRACTING INC – Staten Island, NY 2010 – 2012
Receptionist
Managed receptionist area in a neat and organized fashion.
Formulated contracts for new and potential clients.
Managed monthly budget.
Worked directly with management and assisted with company projects.
Ordered office supplies and materials.
Managed payroll distribution.
EDUCATION & CERTIFICATION
Prospective: Masters of Science, Healthcare Administration – Lincoln University Houston, TX
Bachelor of Science, Biology/ Pre-Med – Texas Southern University Houston, TX
CPR/ AED Certified – Houston, TX
Certified Fire Warden of High Rise Buildings– Houston, TX
Trained Fire Extinguisher Inspector
HONORS, VOLUNTEER WORK, & AFFILIATIONS
Leukemia and Lymphoma Society – Volunteer
Handle responsibilities of participating in creating awareness on leukemia and lymphoma
Volunteer at the annual Light the Night walk
Tri Beta
Enactus
Sigma Alpha Phi: National Society of Leadership and Success
National Honor Society