John H. Paz

919-***-**** – adc55i@r.postjobfree.com

https://www.linkedin.com/in/johnhpaz

SUMMARY

IT Management Professional with experience working with people, selling, managing, designing, maintaining, and administering large scale public and private sector production IT operations. Skilled in process development and improvement. Experienced in reducing overall operational costs and enhancing service quality. Proven ability to lead and motivate teams to maximize levels of productivity. Solid understanding of business strategies, objectives, risks and financials. Motivated to improve process, business efficiency, and the customer’s experience. Focused to deliver results that exceed objectives. Ethical leader. (US Air Force Veteran-Honorably Discharged, Inactive TS-SCI Clearance). WORK EXPERIENCE

Information Security– Global Data Leakage Prevention Agile Project Manager, Chief Security Office - DLP Engineering Group, Deutsche Bank, Mclean, Virginia. - Jan 1, 2019 - Present Agile Project Manager over a program of 4 Data Leakage Prevention Projects in a global Environment spanning 68 countries and over 100K users and end points.

• Manage all global data leakage protection projects using agile sprints and scrum methodology

• Document, manage and escalate internal and external audit findings, SIIs, Remediation, Mitigation, target dates for completion. Cross border compliance requirements

• Document, manage and escalate Program and project operational risks, issues, dependencies

• Ensure all regulatory compliance requirements are identified and managed on the projects

• Present and report weekly status to upper management

• Manage operational vulnerabilities as they arise

• Have created governance models and facilitated governance, strategy and roadmap endeavors

• Operational risk identification, assessment, mitigation, monitoring, and reporting

• Responsible for the management of a portfolio of Issues and audits projects around Vulnerability management, threat modeling, application and infrastructure security

• Oversight of the purpose, status, and plans for all projects within the portfolio as well as cross project dependencies and achievement of business outcomes

• Prepare documentation in adherence to internal audit professional standards, best practices and Corporate Audit's methodology

IT Procurement Project Manager

Noblis (Noblis.org), Contracting for the USPS, Raleigh, North Carolina - Jun 2017 – Dec 31, 2018 Managed enterprise-wide software, hardware, services, and telecommunication acquisitions in support of business system solutions. Supported larger scale, higher volume, higher revenue and more complex and difficult to manage CIO procurement programs including cloud-based initiatives. Daily authoring and development of:

• Statement of work documents. non-competitive purchase requests, RFPs, RFQs, RFIs, business justifications

• Procurement plans and schedules. Awards for competitive purchasing of telecommunication circuits for all US sites

• Reports of Telecom related eBuys for telecommunication hardware, services and related procurements

• Authored and produced the following RFPs for the US Postal Service: 1. Managed Trusted Internet Protocol Service

2. Critical Site Data Replication

3. LAN Infrastructure Modernization

4. CDN Services Solicitation

5. Web Conferencing

Team Lead - Complex Provisioning Coordination Manager - Business Relationship Specialist – Agile Project Manager State of North Carolina, Raleigh, North Carolina - December 2007– June 2017 The team served as the single point of contact with state and local government agencies to facilitate and coordinate DIT service offerings among all DIT hosting platforms. The focus of this job was service delivery and project management of large complex hosting environments comprised of mainframe, VDI, VMWare, Oracle, Sun, Legacy Physical and Cloud Infrastructure. The team worked with existing and new clients to gather business requirements and coordinate with all DIT hosting services teams to provide solutions that meet customer business requirements. This position is the primary agency contact for all DIT managed service offerings to include new services, modifications to existing services, and the decommissioning of hosting services.

1. Primary point of contact for any remedy service client request 2. Gathering technical and business requirements

3. Coordinating cross functional teams as they relate to the services requested 4. Prepare project plans with customer and service provider teams 5. Preparing cost proposals

6. Managing customer projects from initiation, through execution, monitoring and closeout 7. Coordinating with Financial Services for service cost recovery This position was responsible for project management of distributed services server environments and hosted solutions including project budgets ranging from $50,000 to $10M. Customer facing and worked with state agencies, the office of the governor, local governments, and education to deliver projects on time and within established budgets. Network Specialist - Streaming Video Engineer and Video Conferencing Specialist State of North Carolina, Raleigh, North Carolina - September 2004 - December 2007 Responsible for providing high availability multi-media services to customers, and for operation, maintenance and repair of videoconferencing, streaming media, and web conferencing services offered to state agencies, community colleges, state health agencies, high schools and universities by the Office of Information Technology Services. This position required advanced skills and experience with deployment, integration, operation, maintenance, and repair of the following video multimedia systems: Polycom MGC-100, Windows Media Server, Real Helix Mobile Server, web conferencing. Experience included in-depth knowledge of firewall port requirements as they relate to multimedia, quality of service configurations for video and multimedia, web conferencing server administration, videoconferencing system operation, and maintenance. Daily, consultative support, and hands-on testing/troubleshooting of TCP/IP networks carrying multimedia services, determining customer requirements, and network design for video and multimedia. Developed network designs for IP Video Conferencing (IPVC) services. Configured gateways, gatekeepers, H.320, H.323 and SIP systems. Responsible for planning, design, and building of all live event streaming video and video-on-demand

(VoD) infrastructure, systems, and subsystems. Skilled in integration and strategy of all current and future streaming and VoD solutions and their integration with Unified Communications and Collaboration (UCC) technologies. I had to become expert level in my understanding of content delivery nodes, unicast and multicast video encoders, video compression technologies, and their integration into Cisco WAN and LAN infrastructures Video Hub Technician, Applied Global Technologies

State of North Carolina, Raleigh, NC - September 2003 - August 2004 On-site engineer for video conferencing services as part of the maintenance contract awarded by the State of NC to Applied Global Technologies, Inc. Was solely responsible for operation, maintenance and repair of the Polycom MGC-100 Video Bridge which made possible up to 100 distance learning video classes p/day across North Carolina. Also responsible for the operation, maintenance and repair of the state purchased scheduler (PCS), Polycom Web Commander, Ridgeway, and Web Office (Web Conferencing) software applications. Provided training to customers and State personnel. Developed network designs for IP Video Conferencing (IPVC) services. Required working knowledge of gateways, gatekeepers, H.320, H.323 and SIP systems. Extensive experience with web collaboration and streaming video. During this time complied with all state regulations and policies.

Senior Data Sales Engineer, Video Conferencing/Distance Learning Specialist Sprint Corporation, Tarboro, North Carolina - January 1996 – December 2000 Extensive customer interactive position. Designed, engineered, prepared cost estimates, and sold state of the art video conferencing solutions, and large video room applications. Supported gatekeepers, gateways, MCUs, and endpoints from vendors including VTEL, Polycom, Tandberg, Codian, and Radvision. Supported ISDN, T1 connected video teleconferencing systems. Provided extensive support to the North Carolina Information Highway Distance Learning project, and hospital teleconferencing networks.

Created winning bid responses to RFPs. Position required daily use of budget, time, and people managing skills. Performed cost analysis, design, configuration and project management of video conferencing solutions, to include network and circuit provisioning. Was integral member of a team responsible for the successful sales of $1.3 Million in videoconferencing solutions in 1998, and $3 Million in 1999. Job requirements included extensive presentation skills to high level public and private sector stakeholders.

Business Service Technician

Sprint Corporation Greenville, North Carolina - January 1995 - January 1996 Maintained public communications for Sprint business customers in Eastern NC. Installed, maintained and repaired, T1, DS1, DS3, OCn high bandwidth circuits at the customer premise. Routinely tested T1, DS1, DS3, OCn, fiber connectivity and DSL with BERT and fiber OTDR test gear. Repaired business telephone PBX and key systems. Installed custom distance learning classrooms and associated connectivity as part of the North Carolina Distance Learning project. CERTIFICATIONS

• Google Cloud Platform Fundamentals: Core Infrastructure by Google Cloud - Certificate.

• AWS Certified Cloud Practitioner Certificate.

• Certified 5G Strategy for Business, Certified 5G Security Expert, Certified 5G Deployment Expert

• Executive Management Certified (EMC)™, Management and Strategy Institute

• Certified PMP® since 2011, Project Management Institute, Agile, Scrum, Waterfall

• Six Sigma Yellow Belt

• ITIL Foundation Certificate in IT Service Management

• ITIL Practitioner’s Certificate in IT Service Management, Support and Restore

• ITIL Version 3 Certificate, Foundation Bridge Examination

• 49370 (Advanced)Telecommunications, Advanced Computer Systems Control Certification – US Air Force

• Certified Video Conferencing Engineer, Polycom MGC Technical Maintenance Certified

• VTEL Video Conferencing “Sprint VTEL Reseller Engineer of the Year”, Sprint “Teknet Engineer of the Year”

• US Air Force Commendation Medal, US Air Force Achievement Medal. Inactive TS-SCI Security Clearance. SKILLS

• Over 16 years’ experience building and leading lean, high-performance teams to deliver complex IT solutions and environments including cloud-based IT solutions. With passion for contributing to profitability and company success

• Advanced knowledge of IT technologies, IT security requirements, IT network architecture design

• Experienced in effectively managing multiple priorities, projects and teams in fast-paced, deadline driven environments with program budgets exceeding 10M

• Ability to achieve company performance targets and strategic initiatives and communicate goals to project teams

• Experienced in IT program and agile project management methodologies, program financials and budgets

• Proficient in situational leadership and management techniques with focus on soft skills first

• Ability and experience developing logical and systematic approaches to solving complex business problems

• Able to build trust and foster positive working relationships with stakeholders and management and to provide leadership, vision and direction for both project teams and business partners

• Ability to work cross-functionally to solve problems, implement changes and ensure appropriate and professional communication among stakeholders and technology teams

• Ability to understand current and future IT technology, organizational strategies, objectives and goals. Proficient in identifying, managing and mitigating risks and issues in high complexity deployments

• Proficient in IT systems operations, maintenance and network troubleshooting. Former telecom network technician and Senior Data Sales Engineer

• Proficient with MS Office products, Clarity PPM Tool, MS PPM Tool, MS Project, MS Visio, Authoring SOWs, RFPs, SOPs, books of work, and training material

• Ensure that all communications delivered by the program team are of high, professional quality and meet Corporate Audit and IT Risk Management Standards

• Proactively help the Senior manager in the application of various technology audit and risk assessment techniques, as well as provides guidance, support and constructive feedback to team EDUCATION

• Community College of the Air Force Defense Communications Agency - 49370 Certification - Telecommunications, Advanced Computer Systems Control

• North Carolina State University – Cert. Extreme Project management

• Office of Information Technology, State of NC, Leadership Development Certificate

• Project Management Institute - Certified PMP® since 2011

• AWS Cloud Practitioner Course - 2019

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