Data Analyst Manager
Resume:
MELISSA FLORES
senior analyst
CONTACT
**********@*****.***
Austin Area
EDUCATION
BACHELOR OF ARTS
IT BUSINESS ADMINISTRATION
Central Washington University
SKILLS
Microsoft Sharepoint 2007/2010
Microsoft Infopath
Microsoft TFS
POS/CRM Technology
Salesforce CRM
Microsoft Dynamics
ServiceNow
SQL/SSRS/Crystal Reporting
Business process management
Process improvement
Resource capacity management
Project management PMLC
Software development SDLC
Agile/SCRUM methodologies
Quality and compliance standards
HIPAA security
ITIL
Operational Excellence
Root cause analysis and mitigation
strategies
Innovative problem solving
Written and oral communication
CAREER SUMMARY
Motivated IT professional experienced in application management, project management, analyzing and reporting, implementing business solutions, and solving complex business problems.
PROFESSIONAL EXPERIENCE
Shiner Chamber of Commerce — March 2019 — Present
Office Director
Legal, Tax, and insurance documentation needed for nonprofit.
Accounts Payable, written correspondence, general office duties.
Event planning and coordination of local cookoff, Christmas event, and other social gatherings on behalf of the Chamber.
Social networking management, advertising, graphic design, publication design, and marketing.
Management of general store, including, sales, merchandising, inventory, product design, and marketing.
Providence Health Systems — September 2006 – December 2018 Senior Application Analyst-IT Project Management
SharePoint training and support for user community.
Microsoft SQL Reporting Services report development and server maintenance
Advanced support for Project Management/Resource Management Capacity Tool including program management, software upgrades, training development and delivery, oversight of tool adoption, and report development and troubleshooting, tracking key performance indicators, incidence/request management.
Worked with ServiceNow implementation.
Consulted by senior management as subject matter expert for resource planning tool.
Worked in agile and waterfall environment, comfortable with both.
Mentored other business analysts and developed training materials for business customers.
MELISSA FLORES
senior analyst
CONTACT
**********@*****.***
Austin Area
PROFESSIONAL EXPERIENCE, continued
SharePoint Analyst/Developer-Application Services
Worked with various applications, including Microsoft Dynamics and Salesforce roll out and configuration for multiple clients.
SharePoint training and support for user community. Use of SharePoint Designer for customization.
Projects include: Sharepoint Services 2007 upgrade, internal intranet upgrades, application development .
Implement use of Sharepoint websites as a tool for managing day to day work within work group.
Manage the conversion of Sharepoint 2003 sites on pacific.providence.org to MOSS Team Collaboration sites.
Utilization of Microsoft Infopath Forms and integration with SharePoint. Development Coordinator – Software Development
Coordinate and implement various technical projects for the web development team. Gather business requirements and interface with customer to document needs and coordinate project timelines and deliverables with development team. Create specifications, wire frame drawings, and other design documents.
Microsoft training and implementation of agile/scrum methodology.
Coordinate department moves of various sizes from technical perspective. Work closely with facilities to ensure smooth transitions during each move.
Work closely with vendors on various project implementations for the hospital.
Washington Mutual Bank —April 2000 – September 2006 Associate PM/Data Analyst – Performance Analytics/Strategy
Coordinated multiple roles both as project manager for the Performance Analytics department and as data analyst.
Implemented project structure in a new department, creating efficiency, setting and maintaining deadlines and milestones.
MELISSA FLORES
senior analyst
CONTACT
**********@*****.***
Austin Area
PROFESSIONAL EXPERIENCE, continued
Technical Analyst – Consumer Bank Loan Servicing Systems
System administrator and technical/business analyst for CACS (Computer Aided Collection System – CGI-AMS) and Probe SM (Strategy manager – Experian/Scorex)
Analyzed collection workflow for Consumer Lending risk operations division; translated workflow analysis into business requirements for technology team. Technology implementation resulted in 50% reduction in staffing requirements for the Loss Prevention and Loan Resolution departments.
Created business requirements and functional specification documents for collections strategy project. Managed implementation of new collections strategy from design through implementation. Created an integrated test plan for the project as well as defect tracking process and reporting. Received Employee Excellence Award for 1st Quarter 2005 for performance on this project.
Business Operations Analyst – MIS Performance Engineering
Analyzed collection workflow for Consumer Lending risk operations division; translated workflow analysis into business requirements for technology team for the ACLS/CACS Conversion. This included implementation of a brand new accounting system and a new collections system with a graphic user interface and resulted in a more user friendly approach to collections.
Coordinated business requirements and technical implementation of Business Objects universe and database for CACS in partnership with Technology Solutions Group. Provided documentation of universe and operating instructions for business use of the tool. Enabled daily reporting on workflow and portfolio risk.
Created database to allow accounting to track third party vendors and request system changes as needed. Created automation scripts and implemented new operating procedures, resulting in a reduction of manual work.
Online Telephone Banker/ Call Center– MIS Performance Engineering
Online banking/telephone teller, call center escalation.
Troubleshooting, customer service, ATM disputes, account setup.
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