Data Quality

Experienced Professional with strong delivery of process innovations in the banking industry, focused on the development, documentation and process innovation driving the attainment of goals. Expertise in risk mitigation and vast knowledge of the Compliance laws, rules, regulations and risks, data analytics and project management. Partnered with global and regional teams in leading solutions across functions and regions.

Language fluency Romanian, Russian and Spanish.

Skills and Qualifications

Requirements Gathering and Analysis

Analytical and independent judgement

User Accepting Testing (UAT)

Communication and presentation skills

Governance Risk and Control tools

Control data analysis/data governance

Compliance laws, rules and regulations

Strong knowledge of data management

Risk assessment and compliance

Proficient in MS Office

Experience

Citigroup Inc. through Mindlance - Tampa, FL Nov 2019 – Current

Business Analyst

Established long partnership with the Operational Risk and Centralized teams in effort to the deliver global projects and initiatives.

Completed materials and presented results of analysis to Operational Risk Management (ORM) and project sponsors.

Analyzed requirements to ensure accurate data results input/entry into the application (Client Risk and Controls).

Communicated daily with Senior Management on productivity, quality, Management Information System (MIS) indicators, as well as providing written and oral communications to ensure timely project completion and to avoid any roadblocks.

Investigated different types of records to confirm appropriate and accurate actions were given to data integrity.

Responsible for completion of critical and high-visibility deliverables on time, with quality, and as per specification.

Executed control additions to rules/requirements/assessment units and reported findings to management team.

Collaborated with stakeholder groups across the organization to ensure business and data governance alignment and proposed solutions on data consolidation and validation to minimize error rate.

Provided executives with analytics and decision support tools as the basis for reorganization, consolidation and relocation strategies.

Citigroup Inc. - Tampa, Fl

Anti-Money Laundering Quality Assurance Analyst (Oct 2014 – Jan 2018)

Delivered root-cause quality assurance analysis on data sources performed by investigative analysts and when applicable recommended and arbitrated follow up action to team leads/unit managers.

Documented objectively analysts’ performance through compliance quality assurance reviews of numerous products across NAM sector to ensure procedural alignment.

Analyzed data behaviors, inclusive of identifying and reporting potential deficiencies and developed corrective action plans.

Coordinated regional and global projects including calibrations, risk assessments and risk mitigation strategies sessions.

Delivered data research for the Maker/Checker Backlog project, analyzed data accuracy and compliance of company policies and procedures, ensuring Financial Investigation Units (FIU) requirements are met prior to the next level of research.

Awarded for excellent results on maintaining 100% quality results within a 6mo period.

Bank of America - Tampa, FL Sept 2012 - Oct 2014

Sr. Customer Service Specialist (Oct 2013 –Oct 2014)

Analyzed data and deaccessioned high-level issues regarding company policies and procedures.

Coached and mentored analysts on compliance and procedural alignment.

Solved complex cases such as fraud account, lost cards, closing/opening new accounts.

Secured customer relationships through immediate remediation, solutions and delivery of products.

NS&S ECOE Claims Analyst (Sept 2012- Oct 2013)

Delegated the Quality project to advance continuous improvement on quality optimization and reporting methods and tools. The team challenge yielded results from 84% quality accuracy results to 92%.

Demonstrated independent decision-making within own processes and ability to resolve problems in a timely and appropriate manner with a high degree of emotional intelligence.

Conducted preliminary investigation for all claims requests in order to decrease claim denial rate.

Facilitated cross-functional teams in the development of operational designs (people, process, technology, and information) capable of achieving strategic objectives through the solution delivery process.

Education

Institute of International Relationships (IRIM) 2006-2009, Chisinau, MD - Bachelor of Arts

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