Tim Jewett has worked as a Technical Writer for 10 years, and has worked in software development and support for several more. As a technical writer he has documented software, hardware, software as a service, and API functionality. He has created documentation in Word, HTML, DITA XML, and Confluence. He is also capable of writing, recording, and editing video instructions for internal and external use.
Oral and Written communications skills:
WRITING/EDITING: Content Writing, Technical Writing, Proofreading, Editing, Analysis.
COMMUNICATION: Inbound and Outbound Call Center and Technical Support, Sales, Marketing.
Computer Experience and skills:
OPERATING SYSTEMS: Windows (XP- 10. Server 2003-8), Macintosh (through OSX) and Linux based Operating Systems. OS installation, OS upgrade, troubleshooting.
OFFICE PROGRAMS: Microsoft Office software suite, MS Visio, Open Office, Google Docs.
WEB PUBLISHING: MadCap Flare, MadCap Capture, Snagit, Amazon CloudBerry, Tortoise SVN, GitHub, Adobe. Dreamweaver, Microsoft Visual Studio Express, Confluence, Wordpress, Sharepoint, Jive, Camtasia, Adobe Creative Cloud.
CMS: Wordpress, Amazon SWS, MediaWiki, Adobe Business.
NETWORKING: LAN/ WLAN/ VPN Creation, Maintenance, Repair, Upgrade.
IBM Watson Health
OCT 2016 – MAY 2020
Created documentation related to product version releases, as defined by current quality procedures
Oversaw documentation of Cognos Smart Reports for ICD including release documents, work instruction, product manual and certification exam.
Oversaw release documentation for Order Management System
Wrote, revised, recorded and edited video scripts and videos for customer instructional and promotional videos.
Assisted with release testing of product version releases
Created documentation related to project specific training, including user manuals and presentations
Assisted with the creation of quality documents such as procedures and work instructions
Assisted with the creation of marketing materials for products
Assisted with sales documentation such as brochures, RFI, and RFP documents
Assisted with process improvements related to training, training materials, and documentation
Identified and communicated possible improvements in the work process for customers and peers.
FEB-2016 – APR-2016
Managed company's online help documentation repository.
Made updates, corrections, and revisions to documents in preparation for dCloud V2 transition.
Revised internal Technical Writer group instructions.
Performed QA checks dCloud Collaboration team documentation.
SEP-2015 – NOV-2015
Revised and Updated LexisNexis PCLaw documentation including User Guide, Admin Guide, Installation guide, and online help platform.
Revised and Updated LexisNexis Time Matters documentation including User Guide, Admin Guide, Installation guide, and online help platform.
Wrote and published documentation for LexisNexis Gateway API.
JUN-2015 – AUG-2015
Wrote and Updated Policy documentation for Real Estate Client.
Consultant Technical Writer
Worked with CLARA project developers to understand scope and needs of CLARA REST API
Created API documentation for use by 3rd party developers to interface with Red Cross certification databases through function calls and commands.
JAN-2014 – SEP-2014
Wrote company's end user documentation, support staff documentation, and installation team documentation.
Wrote release notes, blog posts, and managed company social media presence.
Customized customer web storefronts to match their brand and image.
MAY-2010 – JAN-2014
Wrote User Help documentation and recorded and published user help videos.
Created and maintained company website
Managed company's social media presence and responded to customer queries and concerns.
EDUCATION AND TRAINING
University of North Carolina at Chapel Hill
September 2004 – May 2006
Bachelors of Art, English Literature
September 2002- May 2004
Transferred to UNC-CH