SUMMARY:

Tim Jewett has worked as a Technical Writer for 10 years, and has worked in software development and support for several more. As a technical writer he has documented software, hardware, software as a service, and API functionality. He has created documentation in Word, HTML, DITA XML, and Confluence. He is also capable of writing, recording, and editing video instructions for internal and external use.

SKILLS:

Oral and Written communications skills:

WRITING/EDITING: Content Writing, Technical Writing, Proofreading, Editing, Analysis.

COMMUNICATION: Inbound and Outbound Call Center and Technical Support, Sales, Marketing.

Computer Experience and skills:

OPERATING SYSTEMS: Windows (XP- 10. Server 2003-8), Macintosh (through OSX) and Linux based Operating Systems. OS installation, OS upgrade, troubleshooting.

PROGRAMMING/ WEB DEVELOPMENT: C++, Java, Jquery, Javascript, HTML 5, CCS2 CCS3, XML, SVG Graphic, DITA, DITA Conversion, JIRA, JSON, REST based architecture, Agile development methods.

OFFICE PROGRAMS: Microsoft Office software suite, MS Visio, Open Office, Google Docs.

WEB PUBLISHING: MadCap Flare, MadCap Capture, Snagit, Amazon CloudBerry, Tortoise SVN, GitHub, Adobe. Dreamweaver, Microsoft Visual Studio Express, Confluence, Wordpress, Sharepoint, Jive, Camtasia, Adobe Creative Cloud.

CMS: Wordpress, Amazon SWS, MediaWiki, Adobe Business.

NETWORKING: LAN/ WLAN/ VPN Creation, Maintenance, Repair, Upgrade.

PROFESSIONAL EXPERIENCE

IBM Watson Health

Documentation Specialist

OCT 2016 – MAY 2020

Created documentation related to product version releases, as defined by current quality procedures

Oversaw documentation of Cognos Smart Reports for ICD including release documents, work instruction, product manual and certification exam.

Oversaw release documentation for Order Management System

Wrote, revised, recorded and edited video scripts and videos for customer instructional and promotional videos.

Assisted with release testing of product version releases

Created documentation related to project specific training, including user manuals and presentations

Assisted with the creation of quality documents such as procedures and work instructions

Assisted with the creation of marketing materials for products

Assisted with sales documentation such as brochures, RFI, and RFP documents

Assisted with process improvements related to training, training materials, and documentation

Identified and communicated possible improvements in the work process for customers and peers.

Cisco

Technical Writer

FEB-2016 – APR-2016

Managed company's online help documentation repository.

Made updates, corrections, and revisions to documents in preparation for dCloud V2 transition.

Revised internal Technical Writer group instructions.

Performed QA checks dCloud Collaboration team documentation.

LexisNexis

Technical Writer

SEP-2015 – NOV-2015

Revised and Updated LexisNexis PCLaw documentation including User Guide, Admin Guide, Installation guide, and online help platform.

Revised and Updated LexisNexis Time Matters documentation including User Guide, Admin Guide, Installation guide, and online help platform.

Wrote and published documentation for LexisNexis Gateway API.

HCL America

Technical Writer

JUN-2015 – AUG-2015

Wrote and Updated Policy documentation for Real Estate Client.

Redcross.org

Consultant Technical Writer

NOV-2014– MAR-2015

Worked with CLARA project developers to understand scope and needs of CLARA REST API

Created API documentation for use by 3rd party developers to interface with Red Cross certification databases through function calls and commands.

CenterEdge Software

Technical Writer

JAN-2014 – SEP-2014

Wrote company's end user documentation, support staff documentation, and installation team documentation.

Wrote release notes, blog posts, and managed company social media presence.

Customized customer web storefronts to match their brand and image.

Marketingship/ TechExcel

Technical Writer

MAY-2010 – JAN-2014

Wrote User Help documentation and recorded and published user help videos.

Created and maintained company website

Managed company's social media presence and responded to customer queries and concerns.

EDUCATION AND TRAINING

University of North Carolina at Chapel Hill

September 2004 – May 2006

Bachelors of Art, English Literature

Cornell College

September 2002- May 2004

Transferred to UNC-CH

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