PROFESSIONAL SUMMARY

Results driven and expert skilled in all phases of computer technologies including, configuration, PC and Unix network backup virus detection and removal, and system upgrades.

Accomplished technical professional skills in building customer rapport, troubleshooting, and problem resolution.

Strong communication skills, Able to interact with varied personality types from trainees to executives. Proven ability to develop procedures to streamline and improve daily operations.

Extensive experience in variety of desktop technology environments, operating systems, both PC and Mac applications, and work with server technologies.

Military experience in team leadership and training, bringing a balanced mix of business and technical experience with coordination of inventory and quality control of equipment packaged for shipping while on reserve duty.

Currently installed and learning Fedora and Ubuntu Linux on personal laptop.

Built PC’s and Server Technologies from scratch using all components i.e.; Motherboards, Ram and Processors. Used Multimeter to check Voltages and Fluke Meters for network testing. Pulled and Terminated and tested Cat 6 ethernet cable with knowledge of pinouts for terminated ends.

Experience with Cisco Routers, Switches, also with micro technologies such as Raspberry Pi and Linux based systems.

Programmed Red Lion’s PLC Controller, through Crimson 2 software, to accept SMTP Traffic which alerts Maintenance workers by email and text message to any problems with the Generator running power to the Data Center.

TECHNICAL SKILLS

Hardware

Compaq Servers 1yr

IBM PC or Compatible Workstation 18yrs

SCO/Unix Servers 3yrs

Apple Macintosh and PowerPC 3yrs

DOS/VSE 10yrs

HP-UX Workstations 3yrs

Fiber Optics 3yrs

Fast Gigabyte Ethernet(Cabling) 8yrs

Hubs (Cisco, Netgear) 8yrs

Switches (Cisco, HP) 8yrs

Routers (Cisco, Motorola) 5yrs

Firewalls (Foritgate, Sonicwall) 1yr

LAN/WAN (T1, Ethernet, Token Ring) 15yrs

Motorola RFS 4000 and NX9000 controllers 1yr

Software

MS/Dos 18yrs

SCO/Unix 2yrs

Unix /Linux 5yrs

Windows NT Server/Workstation 5yrs

Windows XP 11yrs

Windows 7 4yrs

Windows Server 2008 2R 2yrs

Windows Server 2000 2yrs

MS Office Suite 07 5yrs

MS Office Suite 10 2yrs

Network Analysis (IBM Netcool) 1yr

Quintus, Remedy, Track-It 5yrs

Gopher, Finger, Rumba 5yrs

Symantec Ghost 10yrs

Lotus Office Suite 3yrs

Photoshop 3yrs

Databases(Oracle, Seibel, PeopleSoft) 1yr

WORK EXPERIENCE

11/19 – 4/20 Contract with Compucom thru eXcell

Field Service Technician for 9 Lowe’s Store in Southern Indiana keeping their Registers and Customer Service Technology in service.

02/19-11/19 HydroChem PSC

Work on site at Marathon Oil Robinson, Illinois assisting with the Oil Refinery Process and Clean Up.

07/18-02/19 Elite Staffing LLC

•Website design and maintenance. Also assisting with work placement at FIA (Futaba) for Elite Staffing LLC.

09/17-07/18 Choice Career College

Working Part Time as Computer Technical Support for the College. Installation of wireless access points as well as supporting the ABB Robots that have.

Hired by school Full Time to perform day to day IT Infrastructure needs like purchasing and configuration of laptops for students. Installation of wireless access points for better wireless coverage.

07/16-09/17 Koch Foods, Inc.

07/16 – 08/17 PC Technician with Koch Foods, Inc.

Working with Windows 10 Professional HP Elite Desktops and Lenovo Yoga Laptops and Windows Server 2012 SR2

Built and distributed new laptops and Desktops for all employees of 3 Distribution Centers total of approx. 200. Configured and installed all of them.

Coordinate distribution of printers to sites within Koch Foods. Worked with VIP users to resolve pre & post migration Issues. Worked within the Corporate Offices and several of Koch Food’s Distribution Centers.

Implementation and distribution of 62 Cisco Wireless Access points throughout the Franklin Park Distribution Center including fiber switch implementation and Data Center connectivity.

Assisted in implementation and distribution of approx. 45 Cameras throughout the Distribution Center and connectivity to the Data Center.

Worked with IT department in the Data Center to connect and disconnect VMware servers and swapped out server hard drives.

Racked and stacked servers and helped to bring them online. Also worked with Cisco Switch and Router Technologies associated with the Data Center.

W1orked with outside venders to implement fiber lines to the building ie: AT&T and Sentinel Technologies.

Also worked on various IP related issues with Printers, Phones, and Desktops and laptops at both the 4Corporate office and several of the Companies Distribution Centers.

Worked with Red Lion PLC Controllers, programming with their Crimson 2 software, to allow controllers to send SMTP messages to maintenance workers when the Generator for the Data Center experienced any Power fluctuations.

05/15-07/16 Insight Global, Inc. contract with Dell Services at Fermilab

05/15 – 07/16 Managed Print Services with Dell Services at Fermilab

Working with Windows 8.1 Enterprise Dell Latitude Laptop and Windows Server 2012 SR2

Coordinate distribution of printers to sites within Fermilab Complex. Worked with VIP users to resolve pre-and post-migration Issues.

Imaging, configuring and repairing HP, Dell, Ricoh, Xerox, and Canon Printers for employee use.

Use of Multimeter and Fluke network testing equipment and Building PC’s and Server Technologies from scratch. Install and troubleshooting of computer components such as Motherboards, Ram, Processors and various other internal parts.

Installation and configuration including Node Registration and Manual IP addressing of New Printers.

Resolution of pre-and post-migration issues for Directors, Managers and Office Staff on printers’ company

wide. This consisted of approximately 1500 users and approx. 300 printers.

MRemote support using Bomgar for desktop printer issues also use of the Service Now Ticketing system for

Job assignment and resolution.

Direct Printer Administration using Windows Server 2008 SR2.

03/14-04/15 Family Home Health and Hospice Services

03/14 – 04/15 IT Assistant with Family Home Health and Hospice Services

• Working with Microsoft Windows XP, Windows 7, and Windows 8.1 conversions on company laptops and

Desktops.

• Coordinate distribution of laptops to users and worked with VIP users to resolve pre and post migration

Issues.

• Imaging, configuring and repairing Lenovo X220 and X230 Laptops also imaging and configuring Dell

Venue 11 Tables for employee use.

• Installation and configuration of VM Ware 5.1 on an HP Server running Windows Server 2008 R2.

• Configuration of Active Directory in Windows Server 2008 R2.

• Resolution of pre and post migration issues for Directors, Managers and Office Staff on desktops and

laptops company wide. This consisted of approximately 150 users.

• Remote support of all users with Lenovo Laptops and Dell Tables. Approximately 50 Users.

• Imaging and migration of both Desktops and laptops with documentation of all process and procedures

Involved.

12/13-03/14 Insight Global Consultant

12/13-03/14 Insight Global Consultant with CSC and AON Corporation as Win7 Migration Tech.

• Worked with Microsoft and their contactors to review and evaluate depot procedures for creating a new

Depot. Also worked with CSC and Aon Corporate personnel to facilitate SLA’s

• Coordinate distribution of laptops to users and worked with VIP users to resolve pre and post migration

Issues. Use of Remedy for ticketing to monitor workflow. Excel for used for documentation.

• Imaging and shipping of laptops around the world and remote support using RDM and MS LYNC.

• Installation and activation of VPN certificates.

• Resolution of pre-and post migration issues for VIP users of Aon and Aon-Hewitt Corporate desktops

and laptops.

• Imaging and migration of both Desktops and laptops with documentation of all process and procedures

involved.

09/13-12/13 Modis Consultant

09/13-12/13 Modis Consultant with Astellas Pharmaceutical Company as Win7 Migration Tech.

• Responsible for configuring and imaging approx. 3000 Lenovo X230 laptops from WinXP to Win7.

• Interfaced with users, IBM employees and project managers for pick-up and drop-off of Laptops.

• Coordinate distribution of laptops to users and worked with VIP users to resolve post migration issues.

• Worked extended hours to complete the workload and deliver quality production work to users.

08/13-09/13 Medix Consultant

08/13-09/13 Medix Contract with Connect Hearing Inc.as PC Roll Out and Helpdesk Tech

●Served in the roll of PC Roll out, Helpdesk Support and Data restore Technician.

●Responsible for configuring New Dell Optiplex 9010 All-in-ones and Dell Latitude 5530 Laptops with Windows 7 Pro and joining them to the domain. Configuring them and sending them out to Offices all around the country.

●Coordinate distribution and configuration of the computers to clinic sites all around the country and enter it into a Database. Used Clonezilla for the images and Kasaya for remote desktop problem resolution.

●Took helpdesk calls and entered them in their Helpdesk ticketing system. Helped to resolve issues with current daily computer problems. Worked directly with ISP’s such as Century-Link on remote internet down issues.

●Corrected errors in and responsible for updating Inventory Database.

09/11-10/12 Tek-Systems Consultant

4/12-10/12 Tek-Systems Contract with Motorola as Integration Technician

●Served in the Role of Team Lead supervising as many as 5 people and guiding well planned instruction toward completion.

●Responsible for taking calls from 3 vendors (Southwest Systems, Watcher, and Black Box) performing all the hardware installation for Ross, DD, and Kohl’s Stores Nationwide. As a Final testing tech, I am responsible for making sure that the documentation, wiring, and cable labeling all matches the store as built document. And the connectivity thru all wired hardware was correct. Also did monitoring of alarms and made sure when equipment went down the alarms would come into the Motorola NOC monitoring center. For any site with a hardware issue a Motorola tech. would be sent out with replacement equipment to bring that downed hardware back on line.

●Preformed validation testing of Stores Cisco (Switches);AP’s(Wireless Access Points);ADSP(Air Defense Platform);RFS(Radio Frequency System)Controller /NX9000 alarm testing through IBM Netcool; and validation of stores Switches in MDF/IDF’s and ATP connectivity based on As Built document; and HP Switch Configuration backups. Using Windows Server 2008 2R (Jump Servers).

3/12-3/12 Tek-Systems Contract with CDW

●Responsible for deployment and configuration of 2200 Cisco 7900 Series IP phones across 8 Floors working with a team of 20 people.

●Removal of Avaya phone systems and replacement with Cisco 7900 Series Phones.

12/11-3/12 Tek-Systems Contract with Alexian Brothers Medical Centers

●Responsible for collection and documentation of inventory on all Alexian Brother Computer, Printer and Laptop assets at ABMC, Rehab Center, SAMC, and ABBHH including several Off sites facilities total of 3400 assets.

●Responsible for leading a team of 6 technicians on documentation and Printer testing, test and live versions, of Meditech 6.0 and the Alexicare Active Directory Deployment from Windows Server 2008 SR2.

●Transportation of Servers, and installations of new Desktops, and Laptops to appropriate sites.

●Replaced several old laptops and desktops computers at various sites and verification of installed software.

●Currently working on helpdesk issues with live rollout of new Meditech 6.0 software.

09/11-11/11 Tek-Systems Contract with Motorola as Integration Technician

●Responsible for taking calls from 2 vendors (Telaid and Velociti) who did all the hardware installation for Sears Corp. and Kmart Nationwide. As a Final testing tech, was responsible for making sure that the

documentation, wiring, cable labeling all match the store AS built document. And the connectivity thru all wired hardware was correct. Also did monitoring of alarms (IBM Netcool) and made sure when equipment went down the alarms would come into the Motorola NOC monitoring center. For any site with a hardware

issue a Motorola tech. would be sent out with replacement equipment to being that downed hardware back on line.

●Preformed validation testing of Stores Fortigate(Firewall);HP UPS(Un-interruptible Power Supply);Air defense Platform(ADSP); AP’s(Wireless Access Points);RFS(Radio Frequency System)Controller /NX9000 alarm testing through IBM Netcool; and validation of stores Switches in MDF/IDF’s and ATP connectivity based on As Built document; and HP Switch Configuration backups. Windows Server 2008 2R (Jump Servers).

EDUCATION

Western Illinois University – B.A. Degree

United States Naval Training -- Graduated 2nd in class of 14 in C-School and Rose to the Rank of Petty Officer 2nd

Class

Completed Cisco Networking Academy

2017 Choice Career College. Received a Diploma in Manufacturing CNC (Industrial

Automation)

2017 Certificate in Milling Machine Set up and Operations and Programming

2017 Certificate in ABB Robot Programming I

2017 Certificate in ABB Robot Studio I

2017 Six Sigma: White Belt

2019 Programming and Troubleshooting the Motoman MH5 & FS100 controller

2019 Mechanical Drives Systems: Gears, Pulleys, Sprockets, Bearings, Couplings, Lubrication, Alignment, Troubleshooting, Measurements and Calculations.

2018 Electro Mechanical Control Systems: Design, wiring, and troubleshooting of industrial control circuits. Timing, Counting and Sequencing circuits. Wiring diagram symbols and reading. Applications of electro mechanical and components: relays, limit switches, timers, counters, photo sensors, proximity detectors, pressure switches and solenoid valves.

2019 Electronics: Characteristics and application of DC, AC and digital circuits, Circuit measurements and troubleshooting, Operation of electronic components: transistors, SRCs, triacs.

2019 Hydraulics and Pneumatics: Hydraulic and Pneumatic applications for industrial controls. Hydraulic and Pneumatic valves, cylinders, Flow Control, diagram reading.

2019 Motor Control and wiring: AC and DC motors. Single phase power and motors.

2019 Industrial Wiring: Wiring and troubleshooting, Electrical safety. Electrical codes, Single and three phase Power, circuit breakers, Electrical conduit fabrication.

2020 Metal Working: Panel Building, Drilling, tapping, center punching and knockouts. Oxy Acetylene Cutting, Flux Cored Arc Welding

2019 Computer Skills: Windows, Microsoft Word, Excel, Power Point, Visual Basic, Autodesk Inventor, SolidWorks, AutoCAD.

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