Network Support

** ********** **. • FENTON, MO *****

PHONE 636-***-**** • E-MAIL ********@*****.***

CHRIS ARMSTRONG

EMPLOYMENT

February 2016-April 2020 The Brookfield Group

St. Louis, MO

Support Engineer

Company was bought out. Responsible for all in house maintenance of laptops, pc’s, servers and office equipment. Knowledge of VOIP, SIP, TCP/IP protocol, LAN/WAN, Active Directory, DNS and Ethernet. Certified on Vertical, Shoretel phone systems and knowledge of some older systems. Responsible for running network and phone cabling as needed. Assist technicians and customers using Remote Desktop connection, Bomgar, Aeroadmin or Teamviewer. Monitor systems for any possible issues. Keep track of tickets using multiple systems. Knowledge of Windows operating systems up to up to Server 2012 and Microsoft Office 2016. Perform other duties as requested by management.

January 2008-February 2016 Ideacom Midwest

St. Louis, MO

Network/Phone Technician-

Solely responsible for all in house maintenance of laptops, pc’s, servers and office equipment. Keeping up with newest software and virus protection on all equipment. Setting up new employees on Microsoft Exchange and Great Plains. Installing and maintaining new PC’s, laptops and switches at customer locations. Establish users rights, securities, network printers and network directories. Knowledge of VOIP, SIP, TCP/IP protocol, LAN/WAN, Active Directory, DNS and Ethernet. Certified on Vertical, Shoretel phone systems and knowledge of some older systems. Responsible for running network and phone cabling as needed. Assist technicians and customers using Remote Desktop connection or Bomgar. Monitor systems for any possible issues. Knowledge of Windows operating systems up to up to Server 2012 and Microsoft Office 2016. Assisted in setting up data network at new office. Work closely with management on any possible issues or resolutions. Perform other duties as requested by management.

January 2007-January 2008 TSI Global

St. Charles, MO

Systems Engineer-

New employer took over contract of customer on January 1. In April 2007 promoted to SLA Manager for TSI and Director of Technology for the customer. Oversaw daily operations of IT Department. Worked with end users and employees to order and support equipment, scheduling of projects and manpower to complete projects. Oversaw network upgrade for installation of a new voice over IP phone system for 2 campuses with over 600 users.

August 2005-December 2006 Ideacom Midwest

Brentwood, MO

Network Technician-

On site contractor for a not for profit residential facility in St. Charles, MO.

Work on helpdesk, pc support, setup new user/e-mail accounts using Active Directory. Building and distribution of new pc’s. Responsible for helping, setup and maintain 2 campuses and over 40 remote sites, with over 600 employees. Work with vendors to help maintain phone system, phone lines, T-1’s, data circuits, printers, pagers, cell phones. Working knowledge of Windows XP, Server 2003, Active Directory, DNS, Symantec, Terminal Server, VPN connection, TCP/IP, Remote Desktop.

August 2004-August 2005 Birch Telecom

Brentwood, MO

Field Technician-

Installation, add-ons, and service of T-1, ISDN, DSL circuits and analog phone lines. Responsible for installing, programming and troubleshooting routers. Setup customers’ e-mail and internet accounts using TCP/IP protocol. Residential and commercial.

January 2003-August 2004 Ideacom Midwest

Brentwood, MO

Communications Specialist-

Contractor for Birch Telecom. Installation, add-ons, and service of T-1, ISDN, DSL circuits, phone systems and analog phone lines. Responsible for installing, programming and troubleshooting routers. Setup customers’ e-mail and internet accounts using TCP/IP protocol. Knowledge of Medley, Partner, Toshiba, Meridian, Executone phone systems. Certified on the Vodavi phone system. Sub-contractor for Birch Telecom.

February 1987-December 2002 Capital GBS Communications

Brentwood, MO

Production Manager-

EDUCATION

8/1984-12/1986 Southeast Missouri State University Cape Girardeau, MO

Major: Business/Communications

REFERENCES Available upon request

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