Security Customer Service

Omer Hassan Babiker Mohammed Ahmed

Mobile: 971********* Email: **************@*******.***

Career Objective:

Seeking a challenging opportunity in dynamic institution that encourage, provide growth and advancement of employees and where my skills can be developed.

Summary:

Profile

Married, 30 years old, male

Nationality:

Sudanese

Current Location:

Dubai – UAE

Visa Status

Canceled Visa

Availability

Immediately

UAE Driving License

Yes

SIRA & PSBD license

Yes

Working Experiences:

Security Guard at Transguard Group – Dubai, UAE September 2017 to February 2019 location Emirates NBD 1st floor Mydan Branch – Dubai

Duties and Responsibilities:

Logging visitors & vendors to the bank using EASYTRAK VMS system.

Protect premises and personnel.

Use detecting devices to monitor individuals and items..

Maintaining the integrity of data in System

Implementation of robust control over airside pass processes and procedures

Develop and maintain trackers, document management and control

Maintaining the integrity of dynamic data related to access and pass control.

Set up, control and administer meetings and ensure that all related targets are met and actions completed

Arranging for escorts on restricted areas.

PSBD Control Room Operator at United Security Group –Alain, UAE April 2015 – April 2017

Translate the documents from English to Arabic and vice versa.

Create and type the official letters.

Receive incoming calls and take right action towards them.

Coordinating between my company and Private Security Business Department (PSBD).

Submitting weekly reports to Private Security Business Department (PSBD).

Represent my company to Private Security Business Department.

Preparing the monthly security report of United Arab Emirates University (UAEU).

Preparing the daily fire alarms report of United Arab Emirates University (UAEU).

Security Team Leader:

March 2013 – March 2015at United Security Group - Abu Dhabi, UAE

Security in charge.

Troubleshooting where problems occur.

Reporting to Administration Department of Hilal Bank security incidents/occurrences identified during shift.

Conducting security operations briefings.

Providing customer service at front main desk of AL Hilal Bank head office.

Assist visitors and customers in through proper channel.

Preparing and filing visitors log books and security reports for future reviews and auditing.

Supervising the stationary of the Bank.

Patrol assigned areas to observe and enforce safety and security regulations to ensure protection of Hilal Bank – head office.

Check and issue passes of employees/contractors/visitors to ensure proper access is given.

EDUCATION

Bachelor of Education (B. ED) in English language, GPA goodJun 2006 - Jun 2010 Omdurman University Khartoum, Suda.

OTHER CERTIFICATES

2011 General English British Council, Sudan.

Control room management 5 days – national security institute (NSI) Abu Dhabi.

Customer service training - Transguard Excellence center institute – Dubai in September 2018

Frist Aid training – Aviation college September 2018

Basic Firefighting training – Aviation college September 2018

Basic of security 5 days – national security institute (NSI) Abu Dhabi.

SKILLS

Windows & Office tools M.S office (word, Excel andPowerPoint)Advanced

Good communicator.

Ability to work in stressful situations and under pressure.

Good listening skills.

Planning and organizational skills.

Patience.

Team player.

Time management.

flexible

LANGUAGES

Arabic Native

English Fluent

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