Manager Engineer

Highly Accomplished Architect and Manager with an extensive professional background delivering solutions in network futureproofing, infrastructure rebuilds, and system optimization that exceeds customer performance requirements. Operations manager leveraging business acumen in vendor relations, client retention, and cross-functional departmental collaboration to ultimately delivery cost-saving network enhancements. Senior network engineer with a demonstrated history of re-developing product lifecycles through innovative strategies that bolster the operational efficiency of multi-platform environments.

Areas of Expertise

Staged Bill of Materials

Customer Relations

Product Lifecycle

Network Futureproofing

Relationship Management

Infrastructure Rebuilds

System Optimization

Vendor Relations

Performance Requirements

Technical Proficiencies

Hardware: Route/Switch Hardware (Cisco, Juniper & Meraki) • Cisco IP Telephony • Meraki Hardware

Cisco Unified Computing Systems • Network Firewalls (Cisco FWSM, Cisco ASA, Juniper SSG/ISG)

Video Conferencing Systems (Polycom, Cisco) • Wireless Networking Systems • Siemens Telephony Switches (EWSD/ DCO)

Software: Microsoft O365 Suite • AutoCAD • Visio • SolarWinds Network Monitoring Suite • Wireshark Network Analyzer

Symantec Virus & Security Suites • Nagios Network Monitor • Cisco Secure ACS • Cisco Call Manager (version 5 & 6)

Network Protocols: DNS • DHCP • WINS • TCP/IP • SNMP • SMTP • BGP • EIGRP • OSPF

VPN • FTP • Metro Ethernet • IP Address Management • WAN/LAN • Telnet • SSH

Ethernet • TDM/WDM • MPLS

Platforms: MS Windows • Linux

Professional Experience & Achievements

Xoriant Inc. – Switch Configuration Engineer – Warren, MI 2019 –

Contract: General Motors

Oversee the configuration, deployment and troubleshooting of ethernet switches for the IECN (Controls) environment for GM test and production facilities.

Operated as the technical subject matter expert (SME), translating information to the customer while also identifying client pain points and desired accomplishments.

Oversee the strategic deployment and operations of GM IECN Network application

Management of strategic deployment of new network hardware/technologies and operations of GM IECN Lab Network

Created training and operational documentation related to GM IECN Network deployment project

Created network automation scripting for GM IECN Network deployment project

Secure-24, LLC. – Client Architect Solutions Architect – Southfield, MI 2017 – 2019

Systematically oversaw and managed the design and configuration of customer networks, rebuilding infrastructure of data centers; additionally, utilized blueprints to identify where certain rooms should be set up or where computers needed to be to ensure wireless and voice network optimization.

Coordinated with various telecom companies, bringing in services to customer suites for a host of needs, such as bandwidth performance requirements.

Provided exemplary business leadership and guidance, directing development initiatives for resolution of operational, technical, or procedural business challenges.

Operated as the technical subject matter expert (SME), translating information to the customer while also identifying client pain points and desired accomplishments.

City of Charlotte, NC – Network Architect – Charlotte, NC 2016 – 2017

Directed the installation and configuration of internal customer throughout facilities in the City of Charlotte, developing innovative programs that supported coordination and growth of progressive and efficient IT services.

Improved the overall user experience (UX) for the city administration and bolstered base telephony accessibility and application.

Developed a plan to reduce the use of underground fiber in the city of Charlotte, ultimately outlining an 80% usage consolidation strategy by installing ONS.

Dramatically enhanced connectivity for the Charlotte Police Department, re-engineering the aging system to boost video data upload speeds; rebuilt the wireless network for several precincts.

Time Warner Cable – Commercial Network Operations Manager – Charlotte, NC 2015 – 2016

Managed the workload for six engineers in Charlotte, cooperating on the commercial aspect of Time Warner’s business before purchased by Charter Cable.

Frequently collaborated with managers across the United States to oversee several regions on a daily basis in various increments across time zones, effectively ensuring zero downtime.

Operated on digital encoding for network operations, an encoder company, and a major sports entertainment corporation, resolving pixilation and skip issues in televisions with data errors.

oIncreased reliability and performance by 50% through system enhancements.

IHS Markit – Network Manager & Infrastructure Architect – Southfield, MI 2012 – 2015

Assisted in the negotiation of increasing bandwidth of all locations to just under 200%, doubling and in some cases quadrupling the output capacity for half of the price.

Lead the team in the pre-architecture, performing vendor comparisons, sitting down with all departments, and establishing a matrix to identify the most important features for the final selection.

oDramatically reduced the Cisco UCS server footprint by 90% by decreasing server size.

Upgraded data centers, future-proofing each mission-critical area from network connectivity and computing platforms, to performing everything associated with the enhancement.

oFuture-proofed the system with a 20-year guarantee, leading to a substantial cost-savings.

Fast Switch – Product Development Manager – Dublin, OH 2011 – 2012

Contract: BullsEye Telecom Inc

Implemented innovative telecommunication products within the commercial marketplace, field of voice, data, Internet, VoIP, and broadband-managed network services.

Acted as a liaison, assisting a major pizza franchise with voiceover telephony to ensure that phones would be operational even if the network went down.

CSC Inc. Senior Network Engineer Infrastructure Architect – Sterling Heights, MI 2008 – 2011

Contract: General Dynamics Land Systems

Installed and architected all of the networks in the GD Land Systems facilities which included the mobile network; created a fully agile infrastructure so that military personnel could quickly relocate without losing satellite and network connectivity.

TEK Systems – Infrastructure Architect – Pontiac, MI 2005 – 2008

Contract: General Motors

Handled the restoration of the network infrastructure plan, increasing reliability and capacity for a 6.8M sq. ft. General Motors (GM) assembly plant, and a 2.1M sq. ft. automotive fabrication facility.

Exceeded expectations, directing the development of a Cisco Secure Access Control System in direct support of approximately 10K worldwide devices.

Communication Access Center for the Deaf & Hard of Hearing – Network Analyst – Flint, MI 2004 – 2005

Redesigned a statewide network infrastructure, ultimately bolstering the capacity of regional call centers while also updating a newly developed local network that increased reliability and customer satisfaction.

Previous Experience:

PHNS Inc. – Network Analyst – Flint, MI

Verio Inc. – Assistant Director Senior Manager of Networking Engineer – Livonia, MI

Coast to Coast Telecommunications – Telecommunications Switching Engineer – Clarkston, MI

AGIS Inc. – Network Operations Specialist – Dearborn, MI

Education Currently Pursuing Bachelor of Arts (BA), Computer Science: Oakland Community College

Certifications ITIL Foundations Certified

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