Manager Executive Assistant

ANNY BIANCA OTTERO

*** ** ***** ******. ***. ***, Miami, FL 33179

H: 305-***-**** ******.*******@*****.***

SUMMARY

Results oriented professional, with over 15 years’ experience in the International passenger Airlines Industry. Highly productive, strong communicator, exemplary leader, skilled negotiator, fast learner and, team player. EXPERIENCE

Azul Linhas Aereas Brasileiras Key Account Manager Fort Lauderdale, FL May/2019 – May/2020

Responsible for developing sales and marketing segment strategy for new and existing accounts in the USA.

Meet and exceed revenue targets by developing and maintaining productive business relationships with agencies, agents, commercial key accounts, individual clients, social influencers, as well as other organizations and, recognized members of the Brazilian community such as Manoel Suhet from Chamber of Commerce

Represent Azul at Events at client events, tradeshows. forums and networking events locally and internationally; most notably: Record TV Studio at Pompano Beach, Brazilian Business Forum, 2019.

Develop and update periodic sales revenue reports, along with a focused sales pipeline, considering potential new business as well as performance for existing accounts.

Prospect for new business, including making formal and informal commercial visits/presentations to clients and formulate customized pricing strategies for each account.

Manage public communications; update and disseminate flight schedules, product brochures, timetables, rate sheets, and other related information for Azul’s products and services. LATAM Airlines Key Account Manager

Miami, FL Jan/2016 – May/2019

Manage global accounts, exceeding 5M per year in revenue.

Responsible for increasing Latam’s market share by developing and implementing marketing strategies for prospects, as well as existing accounts.

Analyze market trends and generate/maintain alliances within the assigned market. LATAM Airlines Key Account Manager

New York, NY Sep/2014 - Jan2016

Responsible Key accounts in the North Region.

Identify and contact new accounts. Responsible for increasing revenues and market share of LATAM Airlines products and services in the ethnic segment. Manage the entire ethnic dealing life- cycle, including initial customer engagement, legal contracting, deal implementation and, account development. TAM Airlines Miami – USA - Groups Agent

Miami, FL Aug/2012 - Sep/2014

Negotiate and manage group air quotes; QE Analysis and, booking group air reservations.

Develop and maintain relationships with all major agencies and representatives.

Ensure confirmation of all air bookings within contracted guidelines such as deposits, cancellations and final payments.

TAM Airlines Special Service Agent for MIA and JFK Airports Miami, FL Feb/2011 - Aug/2012

Responsible for sales and marketing strategies, targeting VIP and First-Class clients directly.

Airport Reservation support

In charge of all departure and arrival receptions. TAM Airlines Lost and Found Agent for JFK Airport New York, NY 03/2007 to 02/2011

Responsible for inventory, as well as collection reports, for all items. Harvest Institute English Teacher

New Jersey, NY Feb/2006 - March/2007

Fleischmann & Royal Nabisco/Kraft Foods Auditor ISO 9000:2000 – Quality Control Rio de Janeiro – BR Apr/2001 - Jan/2006

Responsible for supply Chain Project Management, Production Planning Management, New projects and general support for such projects.

OPI Program management; responsible for 11 Plants including the following categories:

Biscuit (Nabisco and Pilar)

Milk (Gloria)

Royal Baking Powder

Dry Mix (Jelly, Pudding, Flan - Royal)

Juices (Maguary)

Fleischmann & Royal Nabisco/Kraft Foods Executive Assistant to Director Rio de Janeiro, BR Jan/1999 - Apr/2001

Responsible of Documents Control ISO 9000:2000.

New Projects development Support.

EDUCATION AND TRAINING

Point and Visual Basic

Total Quality Program Implementation Graduated: 1999

Bachelor System Analyst

University Estacio de Sa - Rio de Janeiro. Graduated: 1999

Development Master Business Administration

University Estácio de Sá. Graduated: 2002

Administrative Management

University Estácio de Sá Graduated: 2003

Proficient in Windows and Microsoft office suite: Word/ Excel/ Power Point/ Access. LANGUAGES

English & Spanish: Speak, read, and write; Fluent.

Portuguese: First language; Speak, read, and write at Advanced Level. REFERENCES PROVIDED UPON REQUEST

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