Mental Health Customer Service
Resume:
Celeste Lee
SKILLED CASE MANAGER - MENTAL HEALTH CLINICIAN
Cincinnati, OH 45204
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PROFESSIONAL BACKGROUND
** ***** **** ********** ********* Outreach
Residential Direct Care/ Life Skills
Group Facilitation
Crisis Intervention
Mental Health Clinician
Children, Teens, and Adult Advocacy
Court and Corrections
Multi-disciplinary Teams
Authorized to work in the US for any employer
Work Experience
Reading Tutor
Volunteer - Cincinnati, OH
January 2019 to Present
Volunteer Work
• Traveling tutorial services
• Assist school age children with reading challenges
• Work with school curriculums to measure progress goals Learning Coach
Ohio Virtual Academy - Cincinnati, OH
August 2015 to May 2018
1. Worked as parent learning coach for son's online curriculum through K12 Program 2. Coordinated quarterly meetings to discuss individualized educational plans 3. Worked cohesively to review and update student's progress Mental Health Clinician
Talbert House - Cincinnati, OH
June 1999 to October 2014
1. Ability to multitask in a diverse environment. Ability to communicate effectively and work cohesively with a team or independently. 10+ years of Customer Care 2. Facilitated life skills groups
3. Provided Case management services for the homeless, court and corrections and mentally challenged population
Child and Family Case Manager
Hamilton County Job & Family Services - Cincinnati, OH September 2001 to February 2006
1.
Education
Bachelor's of Science in Industrial & Organizational Psychology in Industrial Wilberforce University - Cincinnati, OH
January 1990 to May 1996
Skills
• Case management
• Filing
• Disability
• Cpr
• Mental health
• Organizational skills
• Excel
• Microsoft excel
• Microsoft office
• Powerpoint
• Microsoft word
• Word
• Customer service
• Data entry
• Typing
• Cpr certified
• Training
• Teaching
• Documentation
• Microsoft access
• Communications
• Public Speaking
• problem solving
• Senior Care
• Medication Administration
• Developmental Disabilities Experience
• Behavioral Health
• Interviewing
• Sales Experience
• Intake Experience
• Supervising Experience
• Child Welfare
• Social Work
Additional Information
Skills
Microsoft Office, Data Entry, 55+ words per mint, Internet (10+ years), 20 years of case management and service coordination skills (10+ years), Mental Health, Documentation, Microsoft Office, Management, training, Organizational Skills, Microsoft Excel, CPR Certified, Disability, JOB, problem solving, Communications, Teaching, Typing, Filing, Public Speaking, Microsoft Word, Customer Service, Microsoft Access, Powerpoint
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