Test Manager

BILSON SANTHAPPAN

Mobile: +1-347-***-**** Email: **************@*****.*** Work Permit: Green Card Quality Assurance & Engineering Banking & Finance / Travel / LMS Test Management AGILE - DevOps

• Overall 15+ years of experience in Quality Assurance & Engineering with 8 years of test management including Agile-Scrum & Dev Ops experiences

• Experience in Banking - regulatory projects like CCAR and Financials Domains

• Experience in Project management, Resource Management, Risk Management, Cost and Quality Management, Status Reporting, Communication to stakeholders

• Experience in preparing overall program Test strategies, Test Plans and handling Defect Reporting & Tracking, Metrics Reporting & Analysis, Test data management

• Experience as a Test Manager with extensive track record of delivering most complex & critical projects with aggressive timelines.

• Worked extensively across Manual Testing – Functional, Integration, Regression & End-to-End Testing, Automation & Performance Testing.

• Excellent co-ordination skills across multiple teams including business/ UAT teams across different Vendors

• Experience in managing Big Onsite & Offshore teams in a multi-vendor platform.

• Proficient in implementing SDLC & STLC Best Practices, and adherence to IT Compliance Regulations. CERTIFICATIONS & AWARDS

• Sun certified in Java 1.4

• ISTQB Certified – Software testing Foundation Level.

• Won the most extreme prestigious “Director’s Commendation” 2012 award at the Business Unit level

• Won the most prestigious “Star Award” at Organizational testing practice level, 2008. SKILLSET SUMMARY

Programming / Scripting Languages Basic knowledge - C, C++, JAVA & VB / UNIX, SQL Web Technology Knowledge in HTML

Database Oracle, MySQL

Testing Techniques

Verification and Validation techniques, Black box testing and Regression testing

Application Testing

GUI testing, Functional testing (Manual/Automation), Integration testing, End to End Testing, User Acceptance Testing and Mobile Testing Automated Tools Selenium – IDE & Web Driver (Java) Defect Tracking Tool JIRA, QC(ALM), VSTS (Azure DevOps), Rally & VersionOne RDBMS Access Tool TOAD, SQL Developer

Version Tools Microsoft VSS, SVN

Business Area / Domain

Software Testing – Work experience across Banking & Financials, IME

(LMS) & Travel Domains

Methodologies AGILE, Incremental, Iterative & Waterfall, DevOps, CI/CD EDUCATION SUMMARY

Master of Business Administration (MBA)

Anna University, Chennai

2010 Bachelor of Engineering (BE)

Government College of Engineering, Tirunelveli

2004

PROFESSIONAL EXPERIENCE

Client: Flight Centre Travel Group, NJ 01/2018 – Till Date Role: UAT Test Manager, Team Size: ~20, Work Location: Montvale, NJ Summary of duties involved:

• Define UAT Test Strategy & Plan to determine the UAT timelines and deliverables

• Identify Risk, issues, challenges upfront and communicate/escalate to Business stakeholders, help resolving them, work on mitigation/back up plans for UAT phase

• Define UAT test data strategy & help the End Users in setting up the data for test execution

• Define execution strategy – clarifying End Users’ queries, highlight/escalate issues to PM, Business Lead

• Defect Management through VSTS, track all the defects to successful closure

• Conduct Daily Status Meeting, Defect Traige calls, Create Metrics Dashboard, Report Daily, Weekly, Monthly status & share Test Metrics, Perform batch execution & data validation etc.., Client: Credit-Suisse, NY 06/2015 – 12/2017

Role: Test Manager, Team Size: ~25, Work Location: New York Summary of duties involved:

• Handle multi-vendor team to manage overall methodologies, budget and test approach & resouring for CCAR PACE deliverables

• Define Test Strategy, Test Plan to determine the QA testing timelines and deliverables

• Identify Risk, issues, challenges upfront and communicate/escalate to respective stakeholders, help resolving them, work on mitigation/back up plans

• Understand the release Scope & requirements from BA/PM, participate & gather the info related to requirements from call happens during NY hours

• Define test data strategy & help the team in setting up the data for test execution

• Define execution strategy – clarifying queries for offshore folks, highlight/escalate issues to PM, Tech lead

• Execute Functional / Regression cases, perform defect Retesting, batch execution, help the team in SIT coordination, data validation, review offshore execution results, ALM updates etc..,

• Conduct Daily synch up calls with Offshore, Communicate Status to respective Stakeholders, participate/ cover NY time for all the calls, status updates, testing etc..,

• Identifying Automation\Performance candidates & Plan Automation\Performance test effort and Scheduling. Client: McGraw-Hill Financial – Platts, NY 10/2012 – 05/2015 Role: Test Manager, Team Size: ~20, Work Location: New York Summary of Duties Involved:

• Day-to-day contact point for MGH Platts and Cognizant project teams.

• Manage overall methodologies and approach for work product deliverables

• Interact with BAs (SME) to understand and analyze requirements to estimate & devise test strategy / plan.

• Identify Automation \ Performance candidates & Plan Automation & Performance test effort and Scheduling.

• Review of test artifacts developed by offshore team members and deliver for Client QA Manager’s signoff.

• Devise Test strategy & Test Plan for New release based on the Scope of testing and QA effort needed.

• Defect Management through QC, to track all the new issues & successful closure of resolved issues.

• Test activities coordination and metrics and reports collection, to be shared with Client QA Manager. Client: Houghton-Mifflin Harcourt 11/2009 – 09/2012 Role: Test Lead, Team Size: ~30, Work Location: Chennai Summary of Duties Involved:

• Knowledge gathering from Client QA Manager for test cases development for enhancement features.

• Review of test artifacts developed by offshore team members and deliver for Client QA Manager’s signoff.

• Devise Test strategy & Test Plan for New release based on the Scope of testing and QA effort needed.

• Defect Management through JIRA, to track all the new issues & successful closure of resolved issues.

• Test coordination, metrics & reports collection, Participate in management reviews and teleconferences

• Primary contact for the HMH QA Manager, Submit periodic status reports to the HMH Project Management Client: McGraw-Hill Financial - Standard & Poor’s 01/2007 – 10/2009 Role: Senior Tester, Work Location: Chennai & New York (2 Months) Summary of Duties Involved:

• Prepare the Test Plan/Strategy, Create Test Case and Perform lead review and test execution co-ordination

• Submit periodic status reports to the S&P QA Management

• Task Allocation for Offshore testers, Deliverables review & coordination

• Day-to-day contact point for S&P and Cognizant project teams.

• Identify Automation\Performance candidates, Plan Automation & Performance test effort and Scheduling. Client: Dun & Bradstreet 01/2005 – 12/2006

Role: Tester, Work Location: Chennai

Summary of Duties Involved:

• Analyze the requirements, Prepare Test Plan & Strategy.

• Preparation and review of Test Scenarios & Test Cases.

• Functionality, Regression & System Testing, Defect Analysis & Tracking.

• Provide Weekly QA Status updates to QA Managers; Provide daily test execution status to client.

• Version Controlling of Test Runs for each test cycle in Test Management tool. PERSONAL DETAILS:

Full Name : Bilson-Gnanaraj SANTHAPPAN-SOUNDRAPANDIAN DOB : 18-MAY-1983 Address : 12 Magnolia Ct, Monroe, NJ 08831 Alternate Email-ID : ******.*@*****.*** Current Work Location : Montvale, NJ

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