Customer Service Manager

LATONIA Y. SHRIMPLIN

*** *. ******* ****** ***. #235, Orlando FL, 32801 – *********@*****.*** – 754-***-****

13+ years of experience in Personnel & Administrative, Operations, Tele-Communications, Satellite Operations and Postal Finance

Word, Excel, Power Point and Access

Top Secret SBI Security Clearance

AREAS OF EXPERTISE

Personnel & Administrative Personnel Operations Tele-Communications

Postal Finance & Operations Satellite Installation and Operations Military Intelligence

Signal Operations Report & Data Administration Supply Inventory

Mobile Subscriber Equipment Customer Service Retail/Ordering

MILITARY EXPERIENCE

United States Army – Active Duty & Reserves

Day-to-day operations of In/Out processing of soldiers, various DD and DA Forms, reports, memos, emails, messages in proper format, process and delivered messages, installed equipment, sent cryptic messages and postal finance.

14 months tour of Kuwait, Baghdad and Balad, Iraq (03/2003-05/2004

75B Personnel & Administrative

Managing Day-to-day operations

Processing and Maintaining: In/Out processing of soldiers, various DD/DA Forms, records, memos, specific personnel reports, input of data for computer processing

Coordinating of transportation for field maneuvers

72E Tele Communications

Operated, monitored and supervised record telecommunication equipment and/or assemblies

Performed clerical and administrative functions within combat telecommunications centers

Prepared messages in proper format, reproduced and distributed messages

Operated online and offline cryptographic equipment using appropriate systems and materials.

Worked with soldiers/teams from many parts of Germany, and soldiers from other countries in Europe.

31D Satellite Operations

Mobile Subscribers Equipment - Installed, operated supervised and performed unit maintenance on MSE radio transmission equipment, radio access units, interoperable devices

Maintained on line-of-sight multichannel radio terminals, radio access units, communicate security (COMSEC) devices, multiplexing equipment, and antennae systems, components and configures system for operations

Maintained records and reports pertaining to equipment, MSE radio transmissions and associated equipment, with a Top Security clearance.

42L Postal Finance and Operations

Supervised and performed administrative support activities in the Administrative Assistance or Office Manager function.

Prepared routine correspondence, messages, reports, and forms; serves as receptionist; handled incoming mail and messages; maintained files, received and maintained publications, utilized word processing, presentations, and spreadsheet software. Prepared special correspondence, proofread for proper format and accuracy; provides technical guidance to clerical personnel.

Postal Unit responsibilities while deployed to Iraq

Handling of large amounts of money by selling money orders, stamps, letters and packages. Thorough inspection of packages and boxes, pitching all mail, bagging, tagging and loading boxes and bags onto trucks.

Postal Operations - Received multiple trucks of mail and packages, unloading of bags, boxes and packages and sorting separating per unit (military battalions/companies).

Perimeter guard duty of military base.

Secondary MOS: 74C Record Tele Communications Operator

31R Multi-channel Transmission System

71L Administrative Specialist

42A Human Resources Specialist

EDUCATION

Edgewater High School Graduated: 1987

75B Personnel & Admin. 1988

72E Tele Communications 1989

31D Satellite Operations 1990

42L Postal Finance & Operations 2002 & 2004

Valencia College (AA & AS) in Business Admin. & Management 2018

Additional Courses Completed: Financial Accounting, Managerial Accounting, Business Law I & II, Economics, Introduction to Business, Psychology, Marketing & Management, Spreadsheet Applications, Humanities, Speech Communications, College Math and Literature Comprehension

Contact this candidate