Customer Service Manager

DANA MALTESE

***********@*****.*** 203-***-**** www.linkedin.com/in/dlmaltese

EXPERIENCE

Senior Produc on Manager INNERWORKINGS July 2018- April 2020

● Demonstrated ability to work coopera vely and collabora vely in a client facing role onsite at Callaway Golf with internal marke ng department to drive sales of a variety of product launches

● Traveled to retail stores to gain knowledge of how product lines were merchandised to consumers to be er execute POS/POP displays.

● Calendar deliverables are consistently met, with cross-func onal alignment

● Execute projects within contract-specified melines according to budget requirements.

● Liaison between internal and external stakeholders, agencies, and vendors.

● Managed projects in a fast-paced environment with ability to priori ze and maintain schedules, and manage mul ple request and seasons simultaneously

● Providing quality customer service to communicate with appropriate and relevant status updates.

● Align with Account Managers in compiling account and project updates for key presenta ons.

● Ensure goal tracking and achievement of SLAs and KPIs is consistent with client standards and contractual requirements and internal KPIs related to opera onal efficiency.

● Manage a mul tude of complex and diverse product-type categories including POP/POS. Senior Account Execu ve ADM PROMOTIONS April 2017 – July 2018

● Liaison between internal teams and client on Diageo North America account.

● Main point of contact for the client to develop all POS on North American Whiskey Brands.

● Worked with in house crea ve team as well as outside agencies to compose and develop all images.

● Developed and presented client pricing decks to proceed with development of goods.

● Analyzed data to determine proper POS elements to put into market via online portal.

● Knowledge and experience in apparel design/development and cos ng for Diageo tex les

● Oversaw produc on of POS materials from incep on to delivery into warehouse. Account Execu ve EDGE Marke ng March 2016 – April 2017

● Managed mul ple, quick turn projects from incep on to final deliverables for all EDGE clients

● Worked with field team to effec vely communicate job specifics and melines.

● Lead team status, develop daily job schedules, and a streamline job flow process.

● Ensure deliverables are routed to appropriate departments and schedules are met.

● Obtained all approvals from client, legal, and internal departments.

● Managed project proof approvals through agency proofing system, Proof HQ.

● Lead training for new project managers.

Assistant Account Execu ve TRACEYLOCKE November 2015 - March 2016

● Maintained full end-to-end ownership of campaign and POS melines.

● Updated team on brand standards and guidelines for all crea ve development.

● Created schedules for projects to ensure delivery of materials was efficient.

● Responsible for approvals of budgets, scope of work and es mates. EDUCATION

● Bachelor of Arts SACRED HEART UNIVERSITY May 2014 SKILLS

● Proficient in Microso Office Suites, Adobe Crea ve Suites and other PLM programs

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