Customer Service Administrative Assistant

LUTHENIA HILL-GOULD

**********@*****.*** / 407-***-****/ Altamonte Springs, FL

Professional Summary

Experienced administrative and customer service professional with detail oriented organizational, time management, and problem-solving skills. Excellent verbal and written communications ability and customer/client service orientation.

Experience

Man Power Agency / Amerigas Propane Co., November 18, 2019 – April 10, 2020 Customer Relations Representative

Process propane delivery request/ Resolve billing complaints

Invoice collection calls & follow up

Service appointment & delivery courtesy Calls

Spectrum/Charter Communication June 7, 2019 – October 17, 2019

Customer Service Agent

Troubleshooting internet and phone repair issues

Robert Half Int’l Office Team February 2019 – On Call as Needed

Administrative Assistant

Worked temporary assignments, as needed

Randstad Employment Agency December 2018 – February 2019

Customer Service Professional

Worked with client/Uniform Advantage / Advent Health Re-Branding

Assisted with uniform restructure for Advent Health Hospital

American Legion Auxiliary / August 2012 - February 2015

Administrative Assistant

Improved efficiency of the organizational documents system

Data entry and processing of membership dues payments

Research/Membership dues issues/Off-site event set-up

Central Reprographics / April 2006 - October 2011

Lead Customer Service Representative

Front Desk Administrator /handled incoming work orders/ fast paced environment

Assigned as Lead Customer Service Representative to new location

Data entry / billing of daily invoices for completed work

Sears Heating & Cooling Dept. / August 2002 - November 2005

Resolution Specialist

Customer Service / Intake of installation and repair issues

Coordinated with outsourced contractors to resolve installation issues

Education

Graduate, Oakridge High School

LifeWorks Training, Jobs Partnership of Florida (2019)

Career Source Central Florida, self-directed learning program (current)

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