Manager Customer Service

Haitham Assem Sharaf

Assistant Vice President Risk & Control

at First Abu Dhabi Bank

Location : Abu Dhabi, United Arab Emirates

Education : Master's degree, Accounting

Experience: 29+ Years

CONTACT

Mobile Phone: +971.504459694

Email Address: *******.*.******@*******.***

Linkedin Profile: linkedin.com/in/haitham-assem-sharaf-78a61b42 TARGET JOB

Target Job Title: Operations Manager,Customer Service Manager,Branch Operations Manager,Administrative Manager,Branch Manager,Director of Operations,Inernal Conrol,Financial Conroller, Financial Manager, Chief Finance Officer, Financial Director,Business Management Consultant,Risk & Control, Officer in Charge. Career Level: Management

Target Job Location: UAE

Career Objective: High-integrity participative leader who builds harmonious, motivated and productive teams and also positive relationships with business partners to create an environment for sustainable long-term partnerships to work successfully towards accomplishing strategic goals.

Maintaining 29+ years’ experience within accounting, customer service, operations, process management and covering all business and operational areas as a cross-functional expertise in business and financial analysis with an emphasis on process improvement, controls, finance, compliance and risk with an objective to safeguard organization’s assets and improve process efficiency/ customer service. Employment Type: Full Time Employee

Notice Period: Immediately

PERSONAL INFORMATION

Date of Birth: 2 December 1969

Gender: Male

Nationality: Palestine

Residence Country: Abu Dhabi, United Arab Emirates Visa Status: Residency Visa (Transferable)

Marital Status: Married

Driving Licence: Issued From United Arab Emirates

EXPERIENCE (29+ YEARS)

First Abu Dhabi Bank

Location: Abu Dhabi, United Arab Emirates

Company Industry: Banking

May 2017 - January 2020

Assistant Vice President Risk & Control

Job Role: Act as a focal point and maintain proper coordination with GIA, GORM, all units under GCOO area and required stake holders. Provide executive management implications of potential mergers.

January 2015 - April 2017

Director Head Office Payments and Fixed Assets

Job Role: Provides oversight, guidance and act as a focal point at Group Finance for HO- Payments Team and Fixed Assets Team. Provides Leadership in the development for the continuous evaluation of short and long-term strategic objectives. Ensure timely and accurate delivery of budgets, trends and forecasts.

March 2014 - December 2014

Head of Business Support and Centralization

Job Role: Provide oversight and guidance for implementation of RCG centralization and act as a focal point at RCG for all operational matters / mandates. Identify and implement process improvements, efficiencies and controls.

December 2006 - February 2014

Senior Operations Manager

Job Role: Provides support to DBD Management in handling day to day operational duties across Domestic Banking Division (DBD) network, monitor DBD branch network operations organization and ensure adherence to GIA and guidelines. April 2012 - August 2012

Senior Compliance Manager

Job Role: Manage the compliance function in Domestic Banking Division. August 2004 - December 2006

Customer Service Manager

Job Role: Supervise and administer the functioning of all designated customer service area staff to ensure that customers are serviced promptly and efficiently. August 2001 - August 2004

Officer in Charge

Job Role: Supervise and manage cash office activities and provide best and efficient customer service.

November 1997 - August 2001

Customer Service Officer

Job Role: Meet customers visiting the branch, Provide full range of banking products/services in a professional and pleasing manner.

United Nations – Lebanon Field Office (LFO)

Location: Beirut, Lebanon

Company Industry: Non-profit Organization

September 1996 - July 1997

Adminstrative Assistant

Job Role: Assists in the preparation of the annual budget, Maintains inventory records of equipment/furniture, Checks and ensures settlement of contractors’ bills, Issues tender invitations and checks the administrative aspects as well as the technical aspects of tenders submitted.

Association Najdeh

Location: Beirut, Lebanon

Company Industry: Non-profit Organization

September 1992 - April 1997

Accounting Manager

Job Role: Driving the team to provide best in class financial and management reporting, responsible for setting and managing budgets, monitoring the Income Generating Projects, formulating feasibility studies, analyzing variances between estimated and actual expenditures. Jabwood Company

Location: Beirut, Lebanon

Company Industry: Consumer Packaged Goods

August 1990 - August 1992

Accountant

Job Role: Purchasing and Procurement Handling Purchase / Sales Invoices, Supplier / Customer /Cash Reconciliation, General Ledger Updating. Prepare Trial Balance, Statement of income, Statement of Financial Position, Bank Reconciliation Statement. EDUCATION

Master's degree, Accounting

at Beirut Arab University

Location: Beirut, Lebanon

August 1995

Bachelor's degree, Accounting

at Beirut Arab University

Location: Beirut, Lebanon

August 1991

SKILLS

Oracle: Intermediate

Microsoft Office: Expert

Archer: Intermediate

Microsoft Excel: Intermediate

LANGUAGES

English: Expert

Arabic: Native

REFERENCES

Bashar Saidi

Job Title: Head of Vendor Management Office

Company Name: First Abu Dhabi Bank

Phone Number: +971.552007890

Email Address: ***********@*******.***

Zouheir Tamim El Jarkass

Job Title: Senior Advisor

Company Name: Mubadala

Phone Number: +971.504990250

Email Address: *******@********.**

Masha’l AbuSido

Job Title: Owner

Company Name: Precision Management Consultancy LLC Phone Number: +971.504425013

Email Address: *.*******@*******.***

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