Joe Cota - 323-***-**** – adc3x4@r.postjobfree.com

Summary

I have grown and worked hard in my career, I work hard to better myself and work hard under pressure. I am a highly motivated to adapt to any environment meet deadlines and works well under pressure. I loves to take on new tasks and knowing it will be resolved, I make professional relationships with all I work with.

Experience

System Administrator. for Fireline Broadband

Oct. 2019 – Present

As Network Administrator and System Administrator my daily responsibilities include maintaining, upgrading and managing all server hardware and monitoring network traffic for outages or external attacks. With several point to point VPN tunneling across a WAN to four of our data centers located in DTLA, Las Vegas, and AZ. As an Admin for an ISP I manage all DNS servers for the ISP ensure there are no interruptions and make sure daily backups are functioning correctly and failover is functional. Other responsibility and completed projects include the following.

Creating full Network map of all hardware connected to our LAN.

Managing Ubiquity network switches, upgrading firmware troubleshooting via command for errors when they occur in Putty.

Creating and managing VLAN in Mikrotik routers, implementing QoS for VOIP service.

Creating a full network map of all sites in LAN and over WAN, updated as needed.

Network monitoring server for all LAN switches, connections and physical server

Audit all systems hardware and OS upgrade Win 7 to Win 10.

Upgraded primary Exchange 2016 to 2019, migrated data base to 2019 while keeping 2016 as an archive server for terminated or unused mailboxes that management does not want to delete.

Managing Barracuda Email filter, creating domain whitelist or blocking out entire IP range from trouble countries ex. West Africa, China, etc.

Upgraded ISP DNS servers from 2012 to 2019 setup failover across WAN and ensure servers are being backup with Arcserve UDP.

Implemented 2FA with DUO for all public facing servers, VLA access and RDP accessible machines.

Maintaining, managing, and ensuring all high priority servers are being backup with Arcserve UDP.

Ensuring primary Arcserve data store is being backup via FTP for offsite access and availability.

Testing monthly full, daily incremental, and weekly backups.

Migrated old physical Domain Windows Server to Virtual Machines Windows Hyper-V, from Arcserve restore. Old domain is use for CRM MS Dynamics, application and SQL data base archive.

Track all changes to all servers before and after with CRM MS Dynamics.

Creating DR plan and testing DR offsite on VM Hyper-V machines.

Hardware – HP c7000 BL460 G6, G7, G9. HPE ProLiant DL360 Gen9 Server, HPE StoreEasy 1630, Ubiquity EdgeSwitch 48, 24 port POE, MikroTik RB2011iL-IN.

System Admin Active Directory Account Admin at Turner Techtronic’s, Inc. for FOX Network

Nov. 2017 – Oct. 2019

Admin Support for FOX Television FOX Film including all affiliates with FOX in and across North America. Provide support for problems relating to AD, Exchange on premises including Cloud support for O365 and supported applications, DFS File Shares access permissions, RDP access including Citrix and Cisco SSL VPN.

AD, O365 and Exchange Admin

AD security access for other teams, restrict manage permissions for OU and AD access.

Create and maintain all objects including accounts, computers, groups, DL’s, RMB, and other resources

Exchange and O365 mailbox delegation permission and access

Large volume creation of distribution groups and lists with bulk user import modify mailbox access

Created and maintained DL’s, RMB, shared mailboxes also including access and owner permissions

Archive and or delete terminate mailbox provide access to mailbox, restore archive mailbox within O365

Creating new VM allocating resources

Create, maintain, and troubleshoot print servers and print queues for all locations.

Creating, Managing, modifying print queues

Print Servers access and permissions for other teams via AD

Create, maintain, and troubleshoot File shares permission access and troubleshooting including

Restoring accidental deletion of files or shares

Migrating data to new volumes using command or script

Cleaning up access permissions including groups, creating new access groups

Scripting for AD, Exchange, O365 and file shares

Perform cross platform audits using custom scripts for AD, file shares, server access

User Report for Expiration dates in specific OU, Import Bulk External Contacts, AD Share permission audit / NTFS Permission Report, Bulk AD Computer objects import to AD, also PowerShell nested functions and troubleshooting.

Help Desk System Administrator at Union Rescue Mission - Los Angeles

July 2016 – October 2017

Frontline end-user support for Desktops, MAC OS, file access and permissions support at Union Rescue Mission across three sites in Los Angeles County. Setup and maintain Group Policy (GPO) for account monitoring Windows 7 and Exchange migration to O365.

Desktop support in a Microsoft environment, primarily Windows 7

Imaging technologies Microsoft User State Migration Tool and Deployment Workbench

Microsoft Windows Server 2003 through 2012 administration, Active Directory, GPO, DNS, DHCP and WINS

Windows 2003 Server upgrade, FSMO roles migration to new DC, WSUS setup configure and deploy, File & Print configuration on new Windows server 2008 and 2012 domain controllers.

Active Directory audit and cleanup.

Installed and configured KMS Server migrated MAK to GVLK using Volume Activation Management Tool (VAMT) for all Windows Server 2008 and 2012, Windows 7 and 10, Office 2010 and 2013 products.

Exchange Server maintain add, remove, delete, modify, XMerg and archive, in preparation for Exchange Migration from 2003 to Office 360.

Implement, support and migrate enterprise virtual environments. Networking, storage, and scripting to virtualization using VMWare.

VMWare cluster administration and management.

Maintain Firewall and content filter, SonicWall NSA 3500.

Auditing maintaining ShoreTel VoIP technology all switches media and devices.

Manage AMAG Symmetry Card reader security system, including all security cameras, door access and times per user/groups.

Develop and maintain detailed technical documentation on all projects and work done.

Basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc

Rewritten update, add, and modified IT Policies and Procedure Manual for Union Rescue Mission

Senior IT Helpdesk Technician at L.A. Care Health Plan

May 2012 – June 2016

Helpdesk Support Technician Respond to requests either by ticket system (TrackIT), call center support, walk-in support, or onsite support. As an all-around Helpdesk support technician, I have provide technical assistance and support for LA Care and it’s remote locations throughout SoCal.

Phone Support – I attained a strong proven track-record of largest volume of open to closed tickets;

Provided telephone support communication with end-users, public members, and providers.

Performed diagnostics and troubleshooting of various applications and account access

Provide first-level contact and problem resolution / Follow up with customers to ensure issue has been resolved.

Escalate problems as appropriate following HD procedures.

Windows Active Directory basic user management computer management, and security management

Analyze the audience (end-user or support member);

Creating step-by-step procedures and “How to,” documents for end-users and IT Department Staff

documentation creating effective information products— include not only paper-based information but also online content and multimedia

Following and enforcing LA Care Health Plan Compliance policy of HIPAA & State and Federal Audits.

Hardware and Software Specialist - Technical Support at KCETLinkTV

June 2008 -April 2012

Technical Support for KCETLinkTV, a media production station located in Burbank CA with satellite locations throughout the US. A fast-paced environment live sets, donation lines and pledge events. Help desk support in person and remote troubleshooting.

Technical Support Engineer for CNS Computers INC.

September 2006 -May 2008

A University of Southern California (USC) contract company. Built, design, and support desktops/laptops hardware and HP printers support technician.

Temp Intern Support for United Health Care

July 2005 -January 2006

Provided remote and on-site support for local and off-site users. Travel to various locations in the Los Angeles County, Orange County and Riverside County to support United Health Care.

Education

ITT Technical Institute

Associates of Science, Computer Science, 2002 - 2006

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