Customer Service Manager
Resume:
JENNIFER M. CASTRO
**-** ***** *** ********* Crescent 150105
Email add: *********@*****.***
+65 9885 8358
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
COMPETENCIES
- Management Role
-Writing
-Good in Communication Skills
-Food Service
-Computer Literate
- Sales Department
- Customer Service
Personal Data
Sex : Female
Civil Status : Single
Nationality : Filipino
Language : English, Filipino
Religion : Roman Catholic
Birthday : September 24, 1988
Birthplace : Manila
EDUCATION
UNIVERSITY OF MINDANAO 2008-2012
Matina, Davao City
Bachelor of Science in Hotel and Restaurant Management
EMPLOYMENT RECORD
Current Employment
Pizza Hut Singapore Assistant Manager
(May 28, 2019 – April 4,2020)
Job Purpose:
-Oversee and coordinate the running, planning, organizing, training and leadership (relating to all Restaurant Front and Back of the House) necessary to achieve objective sales, costs, guest service and satisfaction.
Duties and Responsibilities:
-Hired, trained coached and mentored staffs to ensure smooth operation of business, promoted a team environment
-Cashiering Duties
-Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
-Doing inventory
-Ensuring all the food and safety of the entire restaurant
-Responsible for day to day operation
-Ensuring all the staff are happy and ready to do the work within the day
-Communicate with the management across the company to ensure effective running of the business as well as customer satisfaction
-Work with management personnel to set targets and incentives to increase turnover and profitability of the restaurant
-Supervise operation of restaurant to maximize profitability, minimize legal liability and conform to alcohol beverage regulations
-Work with management personnel to plan and organise restaurant events
-Maintain high standard of cleanliness of the entire store
Alorica Davao (Supervisor)
Matina IT park Davao City
June 12, 2017 – April 17, 2019
Customer Service
-Customer Service Senior Representative
-Giving idea and lessons to the new and old members to improve their skills
-Teaching the newly hired agents
-Making sure that agents hit the target every month
-Taking action and positive solution on any problem at the production
-Making sure that the agent (customer service) has a proper coaching everyday
24/7 Convenience Store (Retail Manager)
Bajada Davao City
April 2016 – May 2017
- Provide customer service and product information to retail walk in customers
-Perform cashiering duties
-Proactively ask customers on what they need
-Receive, repack and display products
-Contact suppliers for ordering stocks
Convergys Davao (Senior Account Expert)
Abreeza Mall Davao Jp Laurel Davao City
June 2015 – March 2016
-Customer Service Support
-Making all customer satisfied
-Giving idea and lessons to the new members and old members to improve their skills
-Taking action and positive solution of any problem arise at the office
-Making sure that agents are ready to take calls
Hog’s Breath Café and Restaurant (Supervisor)
(SmLanang Premier)
Waitress/Hostess /
March 2012 – June 2015
-Ensuring all the things in the restaurant is clean, organize and tidy
-Making sure that I am familiar with the specialty of the day
-Controlling and minimizing the restaurants gain and profit
-Making sure that guests are satisfied with the food and drinks that was served
-Making sure to wear the best smile while on duty
-Greet customers, present menus, make recommendations and answer questions regarding food and beverages
-Suggests desserts and beverages
-Take order and relay to kitchen staff
-Prepare and serve food at customers table
-Present bill to customers and accept payment
-Maintain clean and well organize areas (tables) an food storage
SEMINARS and TRAININGS ATTENDED
SUPERFERRY APPRENTICE SHIP 20MV and 21MV
(A Vessel For Learning)
Housekeeping Services
Food and Beverage Services
Front Office Services
September 20, 2011 – October 2, 2011
THE ROYAL MANDAYA HOTEL
Palma Gil, Davao City Phils
Waitress
October 2011 – March 2012
On The Job Training
Reference:
Poy Rong Chang
Operations Manager
PizzaHut SINGA PTE LTD
+65 9847 4584
Cherrie Zoleta
Senior General Restaurant Manager
PizzaHut SINGA PTE LTD
Jonah Tumbaga
Area Coach
PizzaHut SINGA PTE LTD
+65 81384714
Contact this candidate