Software Office

SUMMARY

Information Technology professional with a Bachelor of Science degree in Information System Security and an extensive knowledge of Windows operating systems.

Practical, hands-on experience with assembly, troubleshooting, and repair of IBM Laptop / PC, Dell Laptop / PC, Compaq PC and personal computers, local and network printers.

Excellent customer relation’s skills, including delivering training and providing “Help Desk” support for end users on a variety of Microsoft applications.

Demonstrated ability to function effectively as a team player, as well as work independently to achieve organizational objectives.

TECHNICAL PROFICIENCIES

Operating Systems

Windows 2012 Server, Windows 2008 Server, Windows 2003 Server

Windows 10, Windows 8, Windows 7

VMWare vSphere

SAP

AVAYA System

Software / Hardware

AS400

Acronis True Image.

Peregrine.

Remedy ticketing system

Active Directory.

Copiers, HP Printers, Sharp Printers, Scanner and Zebra Printers support.

ESET Security.

Fuze.

Lotus Notes.

Microsoft Office 2003, 2007, 2010 and 2013

Microsoft Outlook.

SolarWinds.

Symantec Backup Exec.

TeamViewer remote support.

Veeam backup.

VPN and Citrix support.

Wonder Desk.

Zendesk

Mobile Devices.

Norton Ghost.

Norton and MacAfee antivirus.

Office 365.

TECHNICAL EXPERIENCE

OSP – System Analyst, Atlanta Airport Parking

May 2019 – 03/2020

Set up workstation account in Active directory

Desktop imaging using Ghost Software

Airport parking space counter software assistance

Assist with unlocking and locking gates software

Working with WSUS to manage Windows update

Assist user using WebPRCS application

Assist user using Backoffice application

Paul Hastings LLP – Windows 10 and Office 2016/365 Migration

03/2019 – 05/13/2019

PC migration to Windows

Imaging Lenovo and Dell laptop and desktop using SCCM

Office 2010 to 2016 upgrade and migration

Office 365 Portal managing\admin

Assisting users hardware and software installation

Printers installing after migrations

Wiping hard drive with Opalcrystoerase software

Backing up user data using USMT

Adding user as primary user on Laptop and desktop in SCCM/AD

Confirming data backup using Druva

Centene – Windows 10 Migration

01/2019 – 03/2019

PC Migrations from Windows 7 to Windows 10.

Assisting users with Windows 10

Assisting users with Software and Hardware installations

Safe-Guard – PC Analyst

09/2018 – 12/2018

PC migrations from Windows 7 to Windows 10.

Imaging with Ghost Software.

Assisting with moving user software and hardware.

Setting up users’ workstation and installing printers.

Resolving issues by using service desk ticketing system.

Sto Corp – PC Administrator / Helpdesk Support 10/2005 – 04/2018

Perform Junior Admin and helpdesk activities at corporate headquarters, three regional manufacturing facilities and 42 remote sales and technical reps.

Backup administrator – responsible for backup and restore of data.

Responsible for the company PC- Refresh, upgrading apps and creating new image.

Responsible for creating PC repair and troubleshooting guide

Responsible for negotiating contract for copiers’ network installation and purchasing from Sharp DocuTeam for Sto Corp. Regional offices.

AS400 administrator - responsible for creating users account, managing users and backing up AS400 tapes

SAP administrator - responsible for creating SAP users account, managing users and maintaining user administration

Responsible for creating and deleting user Active Directory account on the network.

Responsible as the first contact for all users technical support directing and creating tickets for other network administrators’ and engineer to resolve to client issues.

Highly proficient in diagnosing workstation and laptop issues which includes replacing motherboards on HP workstation and Lenovo laptop.

Responsible for creating tickets in Wonder Desk and assigning tickets to various members of the IT department on various issues.

Lotus Notes administrator - responsible for creating, managing and maintaining user database and mail file in Lotus Notes.

Responsible for creating document and instructions on guidelines on how to resolve workstation problem such as a spyware or virus issues.

Responsible for network backups and file restoration for all users.

Responsible for creating and managing company custom image.

Assist in configuring and deploying BlackBerry for employees.

Department of Revenue- LAN Administrator 3/2005 – 10/2005

Assisted in deploying images on DOR/DMV workstations

Assisted with users rollout of Gratis Machine and Printers

Configure Images and deploy software on Dell workstation for migrating users

Configure Outlook and setup user’s email

Assisted user in recovering PST files and back up data store from the migration server

Provide end user support in resetting passwords and accounts problem in Active Directory.

Diagnose software and hardware problems for users.

EDUCATION

ITT Technical Institute; Duluth, GA, Bachelor of Science Information Systems Security

2005 - 2007

DEKALB Technical Institute; Clarkston, Georgia, Associate of Computer Information/Applied technology

1996-1999

Certifications

A+

MCP 2000

MCSA 2003

REFERENCES

Available upon request

Contact this candidate