SIMI JOJO

# Flat No. ***, Snehanjali Residency,

3rd Main, S. G. Palaya, C. V. Raman Nagar,

Bangalore, Karnataka 560093

E-Mail : adc3og@r.postjobfree.com

Linkedin : in.linkedin.com/in/simijojo/en

Mobile No.: +91-0-827-***-**** Telephone No. : +91-080-******** (Residence) A data-driven senior technical professional with experience in Agile development methodology and Telecom Domain, in roles of Agile Coach, Scrum Master, Program / Delivery Management and Project coordinator CAREER SNAPSHOT

• Offering 14+ years of rich experience across all phases of IT project life cycle management. Started as a Developer, moved onto be a Solution Designer, Business Analyst (Telecom Domain) and currently working as Scrum Master

(Scrum / Kanban)

• Oversee and manage the projects and workflows of the unit, including capacity planning and strategic allocation of resources for the Training, Support, and Custom Development teams. Daily Stand-ups, Retrospectives, Sprint Planning, Backlog tuning etc. in an Agile environment.

• Managed the Next Generation Service Desk project for British Telecom

• Onsite experience in Singapore, UK (London) and UAE (Dubai)

• Performance driven professional with experience in Project Management, Product Development, Code & Design Reviews, Software Product Development & Engineering, SDLC and leading Design to Release

• Managed and lead a team of developers and testers - setting up Resource allocation, Function point count for costing, QA Auditing activities and preparation of weekly / monthly performance reports

• Experience in Waterfall and Agile project management methodologies and technical knowledge on Remedy development, ITSM customization, ITIL and Microsoft .NET framework.

• SAFe® – Scaled Agile Framework® Certification and Certified Scrum Master

• Certified ITIL v3 and Six Sigma (Yellow Belt) professional

• Recognitions – Women in IT award Asia nominee for Young Leader category (Nominated from Fireeye) EXPERIENCE PROFILE

Working with SpurTree Technologies Pvt Ltd, Bangalore from February 2020 till date as Scrum Master

Working with Fireeye Cybersecurity Private Limited, Bangalore from October 2015 till September 2019 as Senior Specialist o Deputed through Antal Infotech Pvt. Ltd., Bangalore till November 2016 o o Deputed through HCL Comnet Systems & Services Limited, Bangalore till November 2017 o Deputed through Quess Corp, Bangalore till December 2018 o Full-time employee of Fireeye Cybersecurity Pvt. Ltd., Bangalore from Jan 2019 till Sept 2019

Worked with Tech Mahindra Limited, Bangalore from August 2010 to May 2015 as Senior Technical Specialist

Worked with IBM India Pvt. Ltd., Bangalore from October 2009 to July 2010 as System Engineer

Worked with Intertec Communications Pvt. Ltd., Bangalore from February 2006 to Sept 2009 as Software Engineer o Deputed to Unisys Global Services – India, Bangalore from May 2009 to September 2009

Worked with Cybernet Solutions, Cochin from June 2004 to March 2005 as Software Engineer

Worked with Routers Intermedia Pvt. Ltd., Bangalore from July 2002 to March 2003 as Software Engineer Resume of Simi Jojo 2

SCHOLASTICS

• Master of Computer Applications Kongu Engineering College, Erode

(April 2001) Bharathiar University, Tamil Nadu 75%

• Bachelor of Computer Science School of Technology and Applied Science, Edappally

(April 1998) Mahatma Gandhi University, Kerala 70%

• SSLC St.Augustine’s G.H.S., Kuzhupilly

(March 1992) Board of Public Examinations, Kerala 77% TECHNICAL EXPERTISE

REMEDY : BMC REMEDY 7/8.x

TOOLS USED : Visual Studio, Remedy Administrator, AR Utilities, Developer Plus, Remedy Migrator, Remedy Import, Remedy Mid-Tier

DESIGN TOOLS : Enterprise Architect (UML), MS Visio ITSM TOOLS : Microfocus SMAX, Service Now, FootPrints 11/12.x, BMC Atrium ITSM 8.x ITSM MODULES :

CMDB, Incident / Problem / Change / Asset Management, SRM LANGUAGES : C, C++, JAVA, VB.NET, FORTRAN, COBOL

OPERATING SYSTEMS : MS DOS / Windows NT, MS Windows 9x /XP/ Vista/7/8 and Mac Air WEB SERVERS : Apache TOMCAT 7.0, Internet Information Server (IIS) 4.0 WEB TOOLS : JSP, Active Server Pages (ASP) 3.0, Java Script, HTML 4.0 PROJECT MANAGEMENT : JIRA, SVN, QC, STORM, RALLY, ZOHO Sprints RDBMS : MS SQL Server 2014 & ORACLE 11g

Certifications : ITIL v3, SAFe® – Scaled Agile Framework PROJECT PROFILE

1.MailMyFood for SpurTree Technologies Involved in all phases of SDLC SpurTree Technologies Pvt. Ltd., Bangalore

2. Tenovia for SpurTree Technologies Involved in all phases of SDLC SpurTree Technologies Pvt. Ltd., Bangalore

3.ISS Service Desk for FireEye CyberSecurity Involved in all phases of SDLC FireEye CyberSecurity Pvt. Ltd., Bangalore

4.NGSD for British Telecom Involved in all phases of SDLC Tech Mahindra Limited, Bangalore

5. Andes Expedio ITIL for British Telecom Involved in all phases of SDLC Tech Mahindra Limited, Bangalore

6. AT&T One Ticketing System Involved in Requirement design and development IBM (India) Pvt. Ltd., Bangalore

7. SRMS Integration for CIBA and Novartis Involved in all phases of SDLC Unisys Global Services – India, Bangalore

8. Request Ez for Managed Services Division of DELL, Inc.

Involved in all phases of SDLC

Intertec Communications Pvt. Ltd., Bangalore

9. JnJ Customization for Johnson & Johnson Involved in Test Script preparation Intertec Communications Pvt. Ltd., Bangalore

10. Prime Brokerage Call Tracking System for JP Morgan and Chase

Involved in Customization

Intertec Communications Pvt. Ltd., Bangalore

Resume of Simi Jojo 3

PROJECTS HANDLED

PROJECT 1

Title : MailMyFood

Organization : SpurTree Technologies

Software : Magento Framework, PHP, MySQL 5.0

Team Size & Role : 7 & Scrum Master

Description : Website allows the vendors to upload their food products. These products from various vendors can be ordered by users from all US locations and payment is done though stripe gateway. Vendor management, product catalog management, shopping cart, checkout and various report for customers and vendors. Contribution

Management: Development in scrum methodology(grooming, planning, stand-up, demo and retrospective) using Jira and program management by providing required reports and matrix. Daily call with POC providing the development update. PROJECT 2

Title : Tenovia

Organization : SpurTree Technologies

Software : Magento Framework, PHP, MySQL 5.0

Team Size & Role : 8 & Scrum Master

Description : This project manages 6 retail shopping sites. Major sites are -SOCH, Paragon, 2GO etc. Vendor management, product catalog management, shopping cart, checkout and various report for customers and vendors. Contribution

Management: This program is managed in Kanban methodology. Zoho sprints tool is used to manage the project progress. Program management by providing required reports and matrix. Daily call with POC providing the development update. PROJECT 3

Title : ISS Service Desk

Organization : FireEye CyberSecurity

Software : BMC FootPrints Service Core v12, MS SQL 2008 R2 Team Size & Role : 30 & Administrator / Project Coordinator (Multiple Teams) Description : ISS SD is serving all employees of FireEye from new hire to termination. Approval process is available to check whether the requested asset can be issued to the requestor. There is LDAP integration with AD to verify the authenticity of the user and integration with Workday and facility ticketing system. Change management space to keep track of changes in organization. Service Catalog is provided to the users to request the services available.

Contribution

Development: Priorities the requirements, users/groups accounts management, creation of business rules, SLA and auto-assignment, Monitor the server health, FootPrint System upgrade from v11 to 12, Process & Data Migration to new version. Management: Running 2 scrum teams and one Kanban Team. Process modification and documentation, QA Auditing activities and preparation of weekly / monthly performance reports

PROJECT 4

Title : NGSD

Organization : British Telecom [ BT Global Services] Software : BMC Remedy 8.1, Oracle 11g

Team Size & Role : 30 & NGSD PM Lead / Scrum Master (Multiple Teams) Description : Next Generation Service Desk system is an upgrade of Andes program, is getting in shape for monitoring the faults in the system. SMARTS interface will capture the alerts and the ticket is auto-generated in NGSD. Manual ticket creation is also allowed in the system. Once the ticket is generated, it is assigned to group and work till the closure of ticket. The central repository (BFG) will be holding the information about customers, contracts, inventory, SLA etc. NGSD system is used to find out the root cause of repetitive faults. Contribution

Development: Requirement capture, Documenting functional and non-functional requirements, Design Process Diagram, Activity Diagram, Use Cases, end-to-end data flow and also preparing the screen mock-ups and design, data modeling (UML, Use Cases, Activity diagrams) Lead for NGSD PM.

Management: Scrum Master for 2 teams. Setting up Resource allocation, Function point count for costing, QA Auditing activities and preparation of weekly / monthly performance reports Resume of Simi Jojo 4

PROJECT 5

Title : Andes Expedio ITIL

Organization : British Telecom [ BT Global Services] Software : BMC Remedy 7.6, Oracle 10g

Team Size & Role : 40 & Expedio PM Module Lead

Description : Andes Expedio fault management system is developed for monitoring the faults in the system. OMNIBUS which is a detecting tool that keeps on monitoring the entire system, during any failure sends an alert to NETCOOL interface and the ticket is autogenerated in Expedio IM. Manual ticket creation is also allowed in the system. Once the ticket is generated, it is assigned to group and work till the closure of ticket. The central repository (BFG) will be holding the information about customers, contracts, inventory, SLA etc. Andes Expedio problem management system is used to find out the root cause of repetitive faults. Contribution

Development: Requirement capture, Analyze the gap between the contract system and expedio, Demo and discussions with clients, Propose design, Module Lead for Expedio PM.

Management: Setting up Resource allocation, Function point count for costing, QA Auditing activities and preparation of weekly / monthly performance reports

PROJECT 6

Title : AT&T One Ticketing System

Organization : AT&T

Software : Remedy ARS 7.0, Oracle 10g, C++

Team Size & Role : 35 & Remedy Designer / Developer Description : AOTS is an initiative based on the concept of one. The Trouble Management component of AOTS is single point for all AT&T services, customer facing & network facing organization, as well as AT&T external customers. This project is expanded to use maximum functionality of remedy. The project deals with various parts of AOTS basic architecture including plugin and other interfaces like BMP, RUBY & DBOR. DBOR is an asset database for AT&T. SO in this project we are enhancing diagnose request to RUBY for different Functional Area.

Contribution

Train the candidates to make them comfortable with the application. Analyze the requirements, designing and unit testing and assembly testing.

PERSONAL DOSSIER:

Date of Birth : 04th May 1977

Nationality & Sex : Indian, Female Marital

Status : Married

Passport : Available

Linguistic Abilities : English, Hindi, Malayalam, Tamil, Kannada Membership : Active member of BMC Remedy User Group, Scrum Bangalore

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