Social Media Customer Service
Resume:
NICOLE D'APICE
** ***** **** *** *******, L*A *P*
EDUCATION:
INTERIOR DECORATING 2015
Humber College
D'YOUVILLE SECONDARY SCHOOL 2013
Answered incoming calls and emails and assisted with daily scheduling of meetings Maintained appropriate filing of personal and professional documentation Maintained record of purchases, invoices and expenses Personal Assistant
Dream Home Creations OCTOBER 2011 - JANUARY 2012
-Assisted in process of setting up store aswell as marketing
-Switched tasks regularly throughout the day as a store greeter, stock, and cashier
-Provided any customer service needed, such as inquiries and locating merchandise and stock inquires
Customer Experience Representative
Indigo Music and Books NOVEMBER 2014 - JANUARY 2015 SKILLS:
-Multitasking and working under pressure with
limited time
-Able to adapt to new schedules and deadlines
-Able to problem solve while working on new
systems
-Experience and training with Microsoft word, excel and power point
-Experience with Photoshop, Illustrator, In Design, AutoCAD, Google Sketchup
-Ability to juggle multiples tasks at once
-Customer service and support
************@*******.***
-Oversaw aspects of floor design in order to drive sales further
-Sold ambiances in and out of store and guided customers through company philosophy
-Maintained customer relationships for future business
-Consistently followed up on customer service issues as well as solved on spot client concerns
-Trained store safe in sales techniques as well as store standards
-Worked closely with sister stores in order to fulfill client needs Sales Associate
Artemano APRIL 2015 - JUNE 2015
-Created store ambiances and worked closely with web department in order to plan events and reach out to community
-Hired staff and worked very closely with stores in order to provide knowledge of store standards, product information, design fundamentals and problem solving
-Oversaw all aspects of customer service for store and managed all incoming and outgoing inventory and deliveries
-Kept online ledger of all inventory and created bar codes to track incoming and outgoing product
-Worked closely with in store team and upper management in order to meet sales goals and grow business
-Worked closely with company owners in order to purchase new items from overseas suppliers
-Provided assistance to store managers in order to make deadlines with pay role, scheduling and all day to day store functions
Administrative Assistant
Artemano JUNE 2015 - AUGUST 2016
-Implemented new office standards and trained staff on new procedures
-Placed orders and managed office supplies and cleanliness
-Handled all aspects of incoming and outgoing orders and stock
-Maintained ledger of all in showroom pieces and prices
-Kept point on day to day status calls and client inquires
-Arranged all deliveries to and from clients for their residential or commercial spaces
-Worked closely with manufacturers and suppliers to meet deadlines and fulfill custom client orders
-Kept detailed spreadsheets of all orders and client information
-Consistently updated store website as well as social media
-Submitted invoices and packing slips daily as well as new orders to accounts payable
-Assisted with online sister company creation and daily maintenance Administrative Manager
Vaughan Furniture Store NOVEMBER 2016- PRESENT
Contact this candidate