Desktop Support Engineer

S Muthurajan Ph No. +91-994*******, *******************@*****.***

PROFILE SUMMARY

EDUCATION

Graduated in B.E Computer Science and Engineering COURSES UNDERGONE

Global MBA from LEEA London Executive Education Academy, online

RHEL-6 from Sansbound Networking school

CCNA from Accel IT academy

SAP Basis ECC6 from Freelancer consultant

WORK EXPERIENCE

6 years of experience in Hardware & Networking, System administration, Linux & Windows Server, Trainer, IT Consultant, Business Analyst, DBA; Customer Care Executive, Customer Relationship Officer, Marketing TECH MAHINDRA

JOB TITLE: ASSOCIATE CUSTOMER SUPPORT NOV 2018 - SEPT 2019

Location: Chennai

E-mail Tool Used: Genesys

Applications Used: Seibel CRM, Oracle CRM

Responsibilities Held:

o Answering product-related queries to the customers o Processing service-related requests through the mail o Resolving technical issues by coordinating with the backend team by raising a ticket o Working out unsolved customer complaints by coordinating with clients o Collecting feedback from customers to fulfill their requirements o Providing resolution to the customer requests and complaints within TAT o Managing Supervisor bins

SHINE TRACK PVT LTD

JOB TITLE: DB ADMINISTRATOR JUL 2017 - 10 MAR 2018

Location: Chennai

Technologies Used: Digital Ocean, Forge Laravel, GitHub Desktop, Google Developer Console, MySQL Workbench

Responsibilities Held:

o PHP Laravel Framework: Installation and Configuration of Composer, Xamp; Installation and Configuration of Forge Laravel framework; Laravel Migration & Laravel Seeding; MariaDB backup using Laravel Backup Manager in Ubuntu Server.

o Ionic Framework: Environment settings for developing Ionic framework; Building Android apk for hosting o GoDaddy: Created account; Purchased and managed DNS. o Digital Ocean: Creating account; Configured account security settings; Cloud Backup and Restore; Connecting servers using VNC; Linking Digital Ocean with Forge Laravel o Forge Laravel: Creating account; Linking Forge Laravel with Digital Ocean; Creating Ubuntu server, Web server

(Nginx), DB server (MariaDB); Administering the PHP and Databases; Linking Forge Laravel to GitHub o GitHub Server & GitHub Desktop: Creation of account, private repository; Installation of GitHub Desktop; Cloning repositories; Pushing and pulling code from local to server and vice versa o Google Developer Console: Upload, prepare, rollout and publish Android application o Ubuntu Server: Administered files and folders of the hosted PHP Laravel Framework; Uploading PHP Laravel application using Filezilla; Used GitHub commands to transfer files from server to clients o MariaDB: Prepared DRD document; Created DB tables, users, user permissions, roles and access; Administered tables and Backup & Restore using MySQL Workbench

CAMPION TECHNOLOGIES

JOB TITLE: SYSTEM ADMINISTRATOR CUM BUSINESS ANALYST NOV 2014 - AUG 2015

Location: Chennai

Technical Skills: Implementation of servers, Installation and Configuration of software, Document preparation

Roles and Responsibilities Held: Coordinated with team and registered company in all the aspects such as digital signature, memorandum of article, association of article, company name registration, PAN, TAN; Coordinated with team prepared proposal, presentation for the company organizational structure, BRD documents; Installed and configured modem with cable-less infrastructure and configured static IP address; Implemented Application server, database server, with port and DMZ forwarding and also allocated static IP for the server; Did many closure on sales PAIRSOFT TECHNOLOGIES

JOB TITLE: SYSTEM ADMINISTRATOR AND IT CONSULTANT OCT 2013 - OCT 2014

Location: Chennai

Technical Skills: Installation and Configuration of software, Monitoring systems

Responsibilities Held:

o Linux Server (CentOS):

Services: DNS, DHCP, SSH, SCP, TIGER VNC server, SQUID

Mail Server: Protocols such as POSTFIX, DOVECOT, TELNET with user interface named Squirrel mail

Databases: MYSQL, MYSQL Workbench

File Servers: FTP, SAMBA

Web server: Apache Tomcat

Tools installed: Net beans, Eclipse and setup environment for J2EE and J2ME o Troubleshooted hardware and operating system; Installed and configured modem using database back up method in modem; Daily monitoring switch, LAN Cable computer and its peripherals; Configuration of printers; Installed and configured open cloud in CentOS; Hosted website and web application THE CHENNAI SILKS

JOB TITLE: IT COORDINATOR MAR 2013 - SEPT 2013 & NOV 2015 - JAN 2016

Location: Chennai

Technical Skills: Linux (CentOS), Windows server, DB administration (SQL, ORACLE), MS VISIO

Roles and Responsibilities Held:

o Linux Server (CentOS) Administration:

Services: DNS, DHCP, SSH, SCP, NTP, TIGER VNC server, SQUID

Servers: Mail server protocols such as POSTFIX, DOVECOT, TELNET with user interface named Squirrel mail; File server FTP, SAMBA; Web server Apache Tomcat

Databases: MYSQL, MYSQL Workbench

Configured and allocated space with swapping concepts; Installed spam filters and anti-virus such as CLAMV; Updated OS using yum client; Configured LVM and did partition

Windows Server 2008 R2/2012 R2 Administration:

Installation and partitioning using administrative tools; Installation and configuration of servers: DNS, DHCP, FTP, RDP, IIS, Share server; OS backups; Hosted application server for HTML, ASP .NET; Active directory domain controller users and computers

Database Administration: Coordinated with project manager and did project management work flow and filtered by module wise using some open source software also Microsoft project; Coordinated with Team Lead and Administrated MSSQL Database server using MSSQL Server Management Studio; Coordinated with Team Lead and Administrated Oracle Database server using user interfaces such as Toad and Data Modeler; Daily database back up using import and export operation in ORACLE and MSSQL server; Administration of IIS and creating model architecture diagram using MS VISIO

HI-TECH COMPANY SOFTWARE SOLUTIONS

JOB TITLE: HARDWARE AND NETWORKING JAN 2012 - AUG 2012

Location: Chennai

Roles and Responsibilities Held: Hardware assembling; Replacement of devices in CPU; Windows OS installation; OS, Troubleshooting; Updating OS; Antivirus installation; LAN troubleshooting; Software installation - AutoCAD and Autodesk; Preparation of ISO auditing document for computers and networks OTHER COMPANIES

Lakshmi Devices in Marketing from Mar-Apr 2020

NIIT-Technologies as Retainer from Jan - Feb 2020

BankBazaar as CRO from Nov 2019 - Jan 2020

Muscle Garage Gym as Administrator from May 2018 - July 2018

Peel Works for Airtel Payment Bank in March 2017

UST Global as GNOC Technician from May - July 2016

Wealth India Financial Service Alias Funds India Pvt. Ltd as Desktop support engineer in May 2016

Sparv Technologies as Desktop support engineer in September 2015

Sun Travels in June 2007

EDM Software solutions and Univercell in 2011

PRACTICAL EXPOSURE

SAP BASIS

Installation post installation of SAP ECC6

Profile configuration, Client administration, User administration, Role administration

Scheduling and managing jobs

Updating support and kernel package

TMS administration and SAP print administration

SAP database administration with BR tools

CCNA MAR 2012 - APR 2012

Basic routing concepts, Boot process of Cisco IOS routers

Configure, verify and utilize the CLI to set basic router configuration

Configure, verify the status of Device interface such as serial and Ethernet

Router configuration and network connectivity

Configure and verify OSPF, EIGRP, RIPv1, RIPv2, IGRP

Configure and verify DHCP

Configure and verify access control list in an network environment

Configure and verify NAT for a network environment DECLARATION

I hereby declare that the above-furnished particulars are true to the best of my knowledge and belief. MUTHURAJAN S

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