Customer Service Representative
Resume:
Nitasha Nitasha
** ******** *****, ******** ** L*A 4A5
**********@*******.***
Objective
To be employed in a motivating and challenging work environment that provides opportunities to expand my potential in achieving both organizational and personal goals.
Skills
●Energetic, friendly and proactive.
●Excellent work ethic.
●Self-Motivated.
●Proficient in MS Office.
●Strong interpersonal skills.
●Fluent in English, Hindi and Punjabi.
●Good organizational skills.
●Ability to work effectively as a team member and alone.
Education
●Canadian Securities Course from Canadian Securities Institute. Currently enrolled
●College Diploma Business Accounting (Administration) Jan 2015- July 2016
Humber College Toronto, ON
●High School Diploma in Commerce Punjab, India
Work Experience
Financial Service Representative (Full time)
Easy Financial Services Sept.2016- Present
•Processed secured and unsecured loans for $175,000 or more over the month.
•Extensive knowledge of processing unsecured loans. including second mortgage, home equity line of credit etc.
•Managed different branch throughout the division many times for months in the absence of branch managers.
•Consistently achieved the milestone of quarterly bonus from past one year.
•Collection Specialist for ageing past due accounts and utilised problem solving expertise and alternative payment plans in the favour of company and customer including refinances.
•Trained multiple employees with successful productivity, growth and achievements.
•Educated each customer about the credit bureau to develop bright future.
•Consolidated high paid interest loans and credit cards into one payment for customer savings prospective.
Customer Service Associate (Part time) March 2017- April 2020
Calgary Co-operatives Association Ltd. (Grocery store) Calgary, AB
●Provide customer service and maintains positive customer relations through the proper handling of customer merchandise, transactions, questions, comments, requests and concerns
●Effectively works in a diverse team environment in a proficient and friendly manner
●Handles merchandise ensuring quality, minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes
●Resolving phone, walk in, mail, fax and email customer enquiries.
●Forwarding and escalating inquires to relevant individuals and departments.
●Updating customer information and maintaining confidentiality of customer information.
●Processing daily paperwork for all departments of the grocery store.
Customer Service Representative Jan 2015 – Aug. 2016
Cash Money Cheque Cashing INC. Toronto, ON
●Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
●Sell and receive cash for / from another staff member and recording properly and enter into the Point of Sale system (fine count all money received and given out).
●Register new customers quickly and efficiently.
●Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized.
●Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.Extensive understanding of all company policies and procedures.
●Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction.
●Daily maintenance and upkeep of store.
●Successfully, open and close the store and complete all paperwork accurately.
●General office duties and proper use of all office equipment.
Volunteer Experience
Humber College Open house committee.
Dashmesh Culture Centre Sikh Parade.
References
References available upon request.
Contact this candidate