Goutam Biswas

*** ****** ****** 306-***-****

Regina, SK S4R 4W4 adc3fv@r.postjobfree.com

SUMMARY

Goutam Biswas is an Experienced Driver with 12 years of related Administrative & Customer Service skills. A Person always meets tight deadlines and possesses a comprehensive visual memory and an excellent sense of direction. Customer-oriented expert who maintains thorough and accurate records to keep management informed of progress.

CERTIFICATIONS

Aerial Boomlift and Scissor Lift Operator

Fall Protection Basic

Workplace Hazardous Materials Information System (WHMIS)

Ladder Safety

Worker Health and Safety Awareness

Defensive Driving Awareness

OTHER COMPETENCIES:

Clean driving record and Lifts up to 75 pounds

Ability to attention in details with repetitive tasks and excellent customer service skills

Ability to work independently and effectively, contribute to a team effort

Providing job task planning and organizing with continuous learning

Well organized, positive, productive, adaptable, reliable, motivated and enthusiastic

Strong problem solving skills – ability to quickly identify and resolve issues

Flexible- performed emergency on-call and shift work including midnights, and weekends

Ability to work under pressure with tight deadlines, Time management skills

Ability to understand logical processes and be detail-oriented

EDUCATION

Ontario College Diploma in Computer Systems Technician

George Brown College

Toronto, Ontario, Canada

Diploma in Business Management

Synergy Business College

Toronto, Ontario, Canada

PROFESSIONAL EXPERIENCE

UBER Partner February 2020 - PRESENT

Regina, SK

Responsibilities:

Comprehend the use of Uber software, by extensively going through the features.

Respond to calls and pings from passengers according to the protocols established by the company.

Ensure timely arrival at the customers’ destinations, and inquire into further destinations.

Greet passengers when they embark into the vehicle.

Confirm passengers’ identity by using their name to establish familiarity

Ensure that safe routes are used to reach desired destinations.

Consider customers’ alternate route suggestions, after confirming that they are safe to use.

Reroute passages to destinations in cases of high traffic, or road diversions, due to construction work.

Perform both preventative and regular maintenance on cars ensuring that they remain in good working order

Technical Services Representative October 2013 – July 2019

& Sub-Contractor Manager

DecisionOne Corporation

Regina, SK

Responsibilities:

Installing and maintain variety of POS, high end Workstations, Desktops, Laptops for large companies

Solved difficult user problems associated with operating system and software errors

Handled Remote Desktop Connection and chat application to provide immediate support

Responsible for technical support operations in high volume 24/7 environment

Handled heavy loads, Physically demanding, Climbing, Standing for extended periods

Develop and maintain Subcontract relationships

Work with suppliers to develop and maintain schedules and SLA

Able to handle/deliver multiple high priority assignments

Evaluate schedule delay and acceleration options to mitigate overall schedule risk

Maintain Inventory and responsible to supply spare parts to Sub -Contractors

Server March 2012 – July 2013

Gusto101

Toronto, ON

Responsibilities:

Prepare restaurant tables with special attention to sanitation and order

Attend to customers upon entrance

Present restaurant menus and help customers select food/beverages

Take and serve orders

Answer questions or make recommendations for complementary products

Collaborate with other restaurant servers and kitchen/bar staff

Deal with complaints or problems with a positive attitude

Issue bills and accept payment

Delivery Driver Nov 2010 – Feb 2012

Danforth Furniture

Toronto, ON

Responsibilities:

Transport finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers

Inspect vehicles for mechanical items and safety issues and perform preventative maintenance

Document and log work/rest periods and kilometres spent driving and retain fuel/toll receipts

Maneuver trucks into loading or unloading positions

Collect and verify delivery instructions

Report defects, accidents or violations

Operation Manger August 2003 – October 2006

Professional Couriers

Responsibilities:

Directs the activities of staff, ensuring ongoing work quality, monitoring workloads and ensuring activities continue to be managed during staff vacation/sick leaves

Monitors performance of staff, providing work direction, coaching and feedback, determining methods and procedures to be used, resolving problems, identifying opportunities for development and training and providing performance review input

Monitors employee engagement and implements process for improvement

Monitors Company Performance (Revenue, On-Time Performance, Customer Satisfaction)

Reports incidents and collisions to Health and Safety

Promotes safe work activities by conducting safety audits, attending safety meetings and meeting with individual staff members

Conducts walk-about at client facilities

Ensures efficient vehicle utilization

Reports maintenance requirements to Fleet Service

Supports and Promotes a Clean, Safe Fleet

Conducts regular customer review meetings

Ensures the client experience is being held to the highest of standards

Delivers quality customer service and recommends operational improvements when needed.

References Available Upon Request

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