Engineer Management

SURENDAR .K

Mobile number: 956-***-****

Email ID: **************@*****.***

CAREER OBJECTIVE:

To obtain a challenging and rewarding position in a profile with an organization that recognizes my true potential and provides me sufficient avenues in professional growth by nurturing my technical skills and competencies.

EDUCATIONAL QUALIFICATION:

Course University/college Year of

Passing

Percentage BCA (Computer

Applications)

Madras Christian College

(University of Madras)

2018 72

Higher secondary Ananthavalli Matriculation

Higher Secondary School

2015 87

SSLC Ananthavalli Matriculation

Higher Secondary School

2013 93

CAREER SUMMARY:

Total years of Experience: 1 year and 10 Months.

TECHNICAL SKILLS:

Networking Skills:

Network device monitoring and troubleshooting like routers, switches, servers and firewalls.

Incident management, change management, ITSM process.

HPSM and GSM tool for ticket monitoring and incident management.

Knowledge on BLUECAT tool for DNS

Well Knowledged in BGP, OSPF and TCP/IP Protocols.

Knowledge on PUTTY for accessing routers and servers.

Reboot of servers if needed as per user request.

Configuration of switches.

Project Management Skills:

Ability to manage the critical situations.

Ability to handle the shift in absence of lead.

Ability to attend critical situations on code blue and code orange.

Able to perform Daily and weekly scheduled tasks. Duties & Responsibilities:

Performing DNS activities like adding, Deleting, and changing the hostnames. Adding entries in subnet as per request.

Performing network troubleshooting and monitoring activities until the complete resolution.

Regular Follow-up with Field Engineers and Vendors until complete resolution provided

Performing Server Patching.

Performing daily, weekly and monthly scheduled changes.

Taking actions on services on servers, monitoring servers. Monitoring Tools:

SCOM, Solarwinds and NetIM.

Other Technical Skills :

Knowledge in SQL Queries.

Knowledge in Linux commands and shell scripting. PROFESSIONAL HISTORY:

Cognizant Technology Solutions

Designation Programmer

Project 3M Data Centre Generalists (DCG) - Global Command Center Location Chennai

Responsible for handling team and contribute to the development of the project.

Responsible for High End network devices and Server Monitoring.

Incident Management, Change Management, Ticket Handling and management, ITSM process.

Handling of Network devices like Routers, Switches, Firewalls, Load Balancers and Servers. Significant Work Done:

Ticket Management for the issues in network devices.

Resolving High and critical issues in networks and servers.

Escalating to higher level for solution if necessary.

Monitoring and maintenance of Network devices and servers.

Handling user incidents, calls, and mails for resolution issues and on escalation process. PERSONAL DETAILS

FATHER NAME Kumar. D

DOB 16/10/1997

DECLARATION

I hereby declare that the above given information is true on my Knowledge. Place: Chennai

Date: 01/09/2020

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