DEGBE Boyoti Essohouna, ICT Engineer Certified ServiceNow System Administrator

October 30, 1989 Lome TOGO

Liberte six ext villa 19/21 Dakar SENEGAL

Tel: 00-221-**-***-**-**

Skype: boyoti.degbe

E-mail:adc3a1@r.postjobfree.com

PROFESSIONAL OBJECTIVE

As a DevOps engineer, I have more than three (3) years of professional experience in the analysis, development, support and consulting in integration of IT solutions in companies and in knowledge transfer. Currently certified as ServiceNow Administrator, I have been working in IT Service Management and IT Operations Management for more than one year. As a professional objective, I seek to actively contribute to the success of any organization using ICT by supporting the development and implementation of relevant policies and sustainable solutions at all levels of activity.

PROFESSIONAL EXPERIENCES

ServiceNow Consultant at YAWIZE

June 2019 to present

ServiceNow Consultant Team Manager

Organization and follow-up of training for new consultants Participation in the recruitment of new consultants Management of developments on the ServiceNow platform Design, define and implement ServiceNow processes

Training of ServiceNow administrators and users

Technological monitoring of ServiceNow evolutions

Head of innovation, research and development

ACCOR October 2019 to present

I work on the CSM, ITSM and SP suites of ServiceNow. My mission is to realize customer needs from simple configuration to complex element development. As this is a separate domain, I work on other aspects to ensure data security on the platform. ENERGIR September 2019

My goal for this mission is to upgrade the DEV, TEST and PROD instances from Kingston version to Madrid version. This mission includes the correction of the bugs resulting from the upgrade and the study of the modifications brought to the objects of the platform.

AIR TRANSAT July to August 2019

My goal for this mission is to upgrade the DEV, TEST and PROD instances from Kingston version to Madrid version. This mission includes the correction of the bugs resulting from the upgrade and the study of the modifications brought to the objects of the platform.

ServiceNow Consultant at Hub4IT

August 2018 to June 2019

ServiceNow Consultant Team Manager

Organization and follow-up of training for new consultants Participation in the recruitment of new consultants Management of developments on the ServiceNow platform Design, define and implement ServiceNow processes

Training of ServiceNow administrators and users

Technological monitoring of ServiceNow evolutions

Head of innovation, research and development

GROUPE BEL February to April 2019

My goal for this mission is to allow the managing of OIM (One Identity Manager) users from a ServiceNow platform through a MID Server and ECC Queue Integration SANOFI October to December 2018

My first mission was to interconnect Sanofi's ITSM platform with T-System's ITSM platform and thus enable Sanofi's change management on the T-System platform. Secondly, it was necessary to allow POD a Sanofi service provider to be able to create and modify all types of requests on the Sanofi's platform.

Implementation of a two-way REST Web Service between Sanofi ITSM and T- System SM9 Change Management

Implementation of a generic REST Web Service interface between Sanofi ITSM - T- System (CHM)

H4H September 2018 to present day

My mission is to develop a ServiceNow application for project follow up based on the PUMA model.

ORPEA September 2018

My mission was to prepare, follow and correct defects after the ServiceNow instance upgraded from Geneva to Kingston.

ServiceNow Developer at Hub4IT

November 2017 to July 2018

Organization and follow-up of training for new consultants ServiceNow Developer (IT Service Management)

Participation in the recruitment for new consultant Head of research and development

SANOFI June to July 2018

My mission was to realize a POC for the implementation of an intelligent virtual agent on Sanofi's ServiceNow instance in order to relieve the helpdesk team of repetitive requests and actions without added value.

Development of a ChatBot application on ServiceNow Integrating an Open Source WebChat on the ServiceNow portal Implementation of Web Services for RASA Core and ServiceNow communication. SANOFI February to June 2018

My mission was to set up a web service on Sanofi's ServiceNow instance for interception and creation of an intervention request respectively from Easy site to Maximo. Implementation of a Facilities service catalogue

Implementation of a bidirectional REST interface between ServiceNow - Easy site Implementation of one-way REST interface between ServiceNow - Maximo IBA Group February to March 2018

My mission was to set up an enterprise portal on ServiceNow while redirecting users to the right portal or back office according to their roles. Hub4IT Internal Training November 2017

Application development on ServiceNow

Mastery of Import Set, SOAP and REST integration

Mastery of client-side and server-side scripts

Mastery of the application Service catalogue

Control of application access security on ServiceNow Modeling and creation of processes (Workflow) on ServiceNow Controls the creation of notifications and portals on ServiceNow Creation of an QR Code and Bar Code application on ServiceNow Angular JS development and creation of customized widgets on ServiceNow Creation of application data (Tables, Module, Form, List...) on ServiceNow IT Senior Technician at SONATEL Senegal

December 2016 to November 2017

Assistant Project Manager - ClickOnSite Deployment Writing meeting reports

Administration of the KYN tool

Level 1 support for the KYN tool

Administration of the ClickOnSite tool (COS)

Level 1 support for the ClickOnSite tool (COS)

Realization of migration scripts

Realization of VBA, SQL comparison scripts

Realization of the Interface (Web Service) COS/KYN and COS/IMS Security management on ClickOnSite

Collection and reliability of GSM site data

Strong proposal for ClickOnSite improvement

Loading data into the ClickOnSite tool (COS)

Additional needs collection on all ClickOnSite modules Monitoring of all phases of ClickOnSite deployment on our servers Drafting of ClickOnSite technical, functional and test specifications Java EE Developer at INEKTO Group

February to July 2015

Java EE Developer

Developments of the report module

Writing of the technical recipe booklet

Design of money transfer software

Facilitation of functional and technical workshops Drafting of technical and functional specifications Configuration and deployment of the Glassfish server on VPS OVH Learning the ISO 8583 standard for application development Systems and Networks Technician at Technologies Réseaux & Solutions (TRS Togo) March to September 2014

Administration of customer LINUX servers

Administration of customer network equipment

ORABANK Togo Orabank-BTD merger project

The aim of the project was to interconnect the BTD (Banque Togolaise de Développement) network with the Orabank Group network following the latter's acquisition by the group.

Fortigate 200D Firewall Configuration

Maintenance of old CISCO equipment

Static, dynamic (OSPF) route and VPN configuration Configuration of CISCO equipment for branch interconnection Maintenance of network services (DNS, DHCP, MAIL...) deployed on LINUX servers UTB Togo Network maintenance

TRS being the IT services provider of UTB (Union Togolaise de Banque), we were in charge of maintaining the network equipment.

Firewall configuration CISCO ASA

TRS Togo Maintenance of internal services

Installation of a backup server (PC Backup) on LINUX Systems and Networks Trainee at Technologies Réseaux & Solutions (TRS Togo) July to September 2013

Learning and implementation of TCP/IP protocols

Training of CISCO equipment configuration

Learning how to administer network services on a LINUX server Use of the Backtrack 5 tool (Kali Linux) for detecting security breaches in a computer system or network

FREELANCER EXPERIENCES

NCP Technologies ncptechnologies.com Domain administration September 2018 to the present day

Installation and configuration of the Virtual Private Server (VPS) on OVH with Debian Configuration of the SSH protocol and activation of the remote connection by a key pair Installation and administration of the PostgreSQL database server Installation and administration of the Apache Tomcat application server Installation and configuration of the Iptables firewall Management of user accounts and access to resources Configuration of the DNS Zones

Others DevOp

Creation of a management application in Java and VB.net Implementation of a Prepaid Code Management System Installation of WEB, Mail, DHCP and DNS servers under Linux Installation of WEB, Mail, DHCP and DNS servers under Windows Server 2012 R2 Installing the Active Directory (AD) domain controller on Windows Server 2012 R2 Installation of supervision servers (Nagios, MRTG, Solarwinds, ZABBIX) Deployment and integration of Odoo ERP modules

WebService in.Net

TRAINING

ESTM (Ecole Supérieure de Technologie et de Management de Dakar) November 2016

Master's degree in Teleinformatics, Option Software Engineering & Network Administration UCAO-UUT (Université Catholique de l'Afrique de l'Ouest-Unité Universitaire du Togo)

July 2013

Bachelor's degree in Technology, Option Computer Networks and Telecommunications CERTIFICATIONS

January 2019: ServiceNow Certified System Administration COMPETENCES

Professionals:

Programming Languages: C, Java, VB.net, JEE, Python, C++, JSP, JSF CMS: Joomla, Drupal, Joomla, WordPress, Symfony

Web skills: PHP, HTML, CSS

Databases: MySql, Derby, HsQL, Oracle

Networks: TCP/IP, AT commands, Routers Configurations and CISCO Switches Operating systems: Windows XP/Vista/7/8/10, Centos 5/6/7, Ubuntu 18, Debian 9 Modeling: Merise, UML

Tools: Eclipse, NetBeans, IntelliJ IDEA, Sybase Power AMC, PackerTracer, Boson, Altova UModel, GNS3

Software: Microsoft Word, Power Point, Excel

Linguistics:

French: Fluent

English: Intermediate

CENTERS OF INTEREST

Collective Sport, Music, Travel and Research on New Technologies.

+221-**-***-**-** adc3a1@r.postjobfree.com

Contact this candidate